Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

796 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** Order # MPL7183678445 Total Charge: ***** I purchased a fan on (6/7/22) and returned it on (6/14/22). The Reseller (Yur) received my return on (6/16).As of today (6/26/22), I have not received my full refund.***** www.bedbathandbeyond.com ************************************************* Ph: ************ Email: ***************** Email: Costway" <************************************************** CSR: Yuri
Business Response
Date: 07/12/2022
July 12th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - *************** - Case#********
To whom it may concern: Better Business Bureau- *************** - Case#********
Our customer service representative, ********, reached out to the customer via email 7/5/2022 advising a refund in the amount of $91.88 has been processed back to customers **** card ending in ****. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. The customer confirmed 7/8/2022 that the refund was received. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Initial Complaint
Date:06/23/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bad customer service and put me on hold for 10 min
Business Response
Date: 07/05/2022
July 5th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******************* - Case#********
To whom it may concern: Better Business Bureau- ******************* - Case#********
Our customer service representative, ******* reached out to the customer via email 6/24/22 requesting more information as to what happened during the experience.The customer responded 6/28/2022 stating i want to talk to the home office . We reached out to the customer confirming we are the home office linked to corporate. We are needing more information to be able to review & assist. As of 7/5/2022 the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 07/05/2022

Complaint: 17466476

I am rejecting this response because:

Regards,

*******************
no they not call me
Business Response
Date: 07/14/2022
July 14th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******************* - Case#********
To whom it may concern: Better Business Bureau- ******************* - Case#********
We will be more than happy to assist the customer with a call however, the customer has been unresponsive to our last three reach outs on 6/28/22, 6/30/22 ***** 7/2/22. Please have the customer respond to our email thread subject header "Thank you for your inquiry *****" last sent on 7/2/2022 by Ashley ***** we will be more than happy to help arrange a call.

Thank you
Customer Answer
Date: 07/14/2022

Complaint: 17466476

I am rejecting this response because:what email they never email me or call me

Regards,

*******************
Business Response
Date: 07/15/2022
July 15th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******************* - Case#********
To whom it may concern: Better Business Bureau- ******************* - Case#********
Please have the customer respond on the same thread subject header "Thank you for your inquiry *****" that he was using when he originally responded on 6/28/2022 stating " i want to talk to the home office". We will be able to assist the customer from that email communication.

Thank you
Customer Answer
Date: 07/15/2022

Complaint: 17466476

I am rejecting this response because: i want them call me

Regards,

*******************
Business Response
Date: 07/16/2022
July 16th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******************* - Case#********
To whom it may concern: Better Business Bureau- ******************* - Case#********
Please have the customer respond on the same thread subject header "Thank you for your inquiry *****" that he was using when he originally responded on 6/28/2022 stating " i want to talk to the home office". So that we can assist with arranging a time to contact the customer.

Thank you
Initial Complaint
Date:06/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is Mr. ************************ On 6/16/22, I made an online purchase from Bed, Bath, and Beyond for a box of hangers to be delivered to my front door. I typed the instructions down as to where to place this package. Since I am disabled, I receive numerous deliveries on a daily basis, never having any issues. At 3:13pm that day, I received an incoherent text from a ********** number. I called that number and was connected to a woman who neither spoke nor understood any English. That woman hung up the phone so I texted her asking who she was and why she was contacting me. I received no response. I then received a phone call from a private number from a woman named ****** who said she was an employee of Bed, Bath, and Beyond, and the other woman who contacted me didn't know where to deliver this merchandise. ****** spoke very little English so that is what I am assuming she was saying. I told ****** to return this item and refund me in full which she agreed to. I then received a text from ********** stating that this item was "left in a safe location". I then responded to that text reiterating my request to remove and return this item wherever it was left at. An hour later I received an email confirmation that this item was returned. However, my debit card was charged $26.25. Please instruct Bed, Bath, and Beyond to refund that amount in full within 48 hours. Failure to comply will leave me no choice but to contact all applicable U.S. government offices, along with social and news media outlets.
Business Response
Date: 07/20/2022
July 20th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - *********************** - Case#********
To whom it may concern: Better Business Bureau- *********************** - Case#********
The customer was refunded 6/22/2022 in the amount of $13.26 for the Simply Essential Wood Suit Hangers with Black Hooks (Set of 10).
On 6/23/2022 the customer was refunded in the amount of $9.99 for the shipping fee.
On 6/26/2022 the customer was refunded the $3.00 tip.
Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement.
We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Customer Answer
Date: 07/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:06/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a breast pump that I never received. Ive called customer service multiple times and they say I should receive my refund in a couple of days, its been 2 months and I still havent received my refund. My last ticket number was 220516-09561158
Business Response
Date: 07/06/2022
July 6th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ***************************** - Case#********
To whom it may concern: Better Business Bureau- ***************************** - Case#********
Our customer service representative, Kaila, reached out to the customer via email 6/20/2022 advising a refund in the amount of $205.43 was processed back to the customers Mastercard ending with ****. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Initial Complaint
Date:06/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/13/2022 I contacted BedBathAndBeyond,regarding my rewards.I was placed on hold for over 30 minutes and when a representative came on the phone she stated she was from collections. She then explained the rewards department was closed.I then called the **** bed bath and beyond store. They kept rerouting me and finally hung up on me. Fast forward to today the the same thing everyone kept hanging up on me so finally I started to message them regarding my rewards. Still having the same issue when I call company and credit card they hang up on me.
Business Response
Date: 07/06/2022
July 6th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - *********************** - Case#********
To whom it may concern: Better Business Bureau- *********************** - Case#********
Our customer service representative, Kaila, reached out to the customer via email 6/20/2022 advising 06/15/2022 we show $10.00 was uploaded to the customers MyFunds & 6/27/2022 there was $5.00 uploaded to the customers My Funds account for the Bed Bath credit card.On 06/13/2022 there was $25.00 uploaded to the customers MyFunds as an accommodation for not receiving any rewards at that time. We are showing all three funds have been redeemed.

We also provided the contact information below for the customer to receive assistance for the Bed Bath & Beyond Mastercard.

************** or visit https://d.comenity.net/bedbathandbeyond

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Customer Answer
Date: 07/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:06/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 21, 2021, I ordered the ************** ********************* Desk in White/Oak SKU ********, BBB6588104281. Upon receipt of the product, I noted the packaging was damaged. A few days after receiving the package I hired someone to carry the product up to the second floor since it was over 72 lbs and not something I could lift. Once I was able to get it to the second floor, I began the assembly only to find key pieces of the leg assembly were missing.I called the customer service line and to contact the manufacturer. I tried with no avail to reach the supplier. I contacted through the chat to file the missing parts. I provided the exact parts by the part numbers provided in the manufacturer's instructions (2 wooden pieces and a 1 bolt). Without these parts the desk has no legs and is completely unusable.I was told it would be no problem to get them and they would be there in a few days. I followed up between Nov and Feb to find out where the missing parts were and was told they would ship as soon as they became available but their was no estimated ship date.In late February I received a notice the parts had shipped. At first, I did not realize they were even the "parts". There were no wooden pieces AND it was a package of screws that did not match any of the parts used to assemble the desk. It also did not indicate that it was sent from Bed Bath and Beyond. When I followed up to see about the remain parts, I was informed they were sent. When I let them know that the screws were not what I requested, they referred to the ticket notes typed up by their representative requesting screws. Because the parts I requested were not in the original request (through no error of mine), they would not request replacement parts and would not refund. Eventually, I argued enough to get a return option; however, this would require packaging and paying someone to move it. I am requesting a full refund. If they require they desk back, they can supply packaging.
Business Response
Date: 07/05/2022
July 5th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******************************* - Case#********
To whom it may concern: Better Business Bureau- ******************************* - Case#********
Our customer service representative, Kaila, reached out to the customer via email 6/16/22 advising we have processed a full refund for the ************** ***** Desk in White/Oak. The customer has been advised to keep/donate the desk as it will not need to be sent back. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:06/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed the order via phone on June 2nd 2022 at around 8:30 pm est. The customer rep who helped me to place the order promised a price match. A week later, he denied my price match for no reason. The order number is BBS7183213391. The reference number is 220603-09767502. I am promised a refund to my card of $2239.87 and a my fund refund of $113.
Business Response
Date: 06/23/2022
June 23rd, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ************* Case#********
To whom it may concern: Better Business Bureau- ************* Case#********
Our customer service representative, ****, reached out to the customer via email 6/18/2022 advising a full refund of $2,239.87 was issued back to the customers **** card ending in ****. $4,000 was issued to the customers My Funds account. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 06/24/2022

Complaint: 17335677

I am rejecting this response because: I did not receive the full refunds. Only $2000 is shown in my BBB permanent funds.

Regards,

Beichen ***
Business Response
Date: 07/05/2022
July 5th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ************* Case#********
To whom it may concern: Better Business Bureau- ************* Case#********
The customer's My Funds account should now reflect the additional $2,000 was added. There should be a total of $4,000 showing in the customer's My Funds account. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:06/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a mirror from Bed Bath & Beyond. It clearly states on the website that there is a warranty for this product. The product was used, covered in dirt and broken when it arrived (late). After unpacking it I noticed that it was broken. Bed Bath & Beyond customer support told me that it was outside of their return window and I would have to go through the manufacturer for the warranty. The manufacturer however stated that there is no warranty on their products and that I need to talk to Bed Bath & Beyond regarding the wrong website description. Bed Bath & Beyond still clearly states that there is a warranty on these products, which is not true. I'm out of my money with a broken mirror. The communication has been going on for months now.Order Number BBB7155055222
Business Response
Date: 06/21/2022
June 21st, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - *** Pruesener - Case#********
To whom it may concern: Better Business Bureau- *** Pruesener - Case#********
Our customer service representative, *****, reached out to the customer via email 6/20/2022 advising a refund in the amount of $450.81 has been processed back to the customers Amex card ending in ****. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:06/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order online with Bed Bath and Beyond. It was cancelled without any reason. I called customer service and they opened a case. It was not resolved, and the money was credited to My funds. I placed a 2nd order using My Funds and it again cancelled. Opened another case but still not resolved. Every time I call, it says that it will take ***** hours. I am asking them to restore my order.Here are the details:5/27 - Order number BBB7182644909 5/27 - Cancelled Opened case - Reference number: 220528-09700494 5/29 - Order Number BBB7182827862 5/29 - Cancelled Opened Case - Reference Number 220529-09716151 5/30 - Order Number BBB7182884676 5/30 - Cancelled
Business Response
Date: 06/21/2022
June 21st, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ************************* - Case#********
To whom it may concern: Better Business Bureau- ************************* - Case#********
Our customer service representative, *****, reached out to the customer via email 6/7/2022 advising the customer has been fully cleared to order again. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:06/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a doormat, that said "dogs welcome" - today I received a plain blue mat. I chatted with BBB to help me with a return/refund and they were not helpful! They told me to contact the "seller" who does not answer, and I am stuck with a $20 mat that I did not order and was charged for. The lady on the chat also ended it in the middle of me waiting for a response.
Business Response
Date: 06/09/2022
June 9th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******** Steiger - Case#********
To whom it may concern: Better Business Bureau- ******** Steiger -Case#********
Our customer service representative, ******, reached out to the customer via email 6/4/2022 advising we show the customer and seller have been in contact. A refund was processed for the order to the customers original form of payment on 6/2/2022. We let the customer know Bed Bath & **********************'s "Marketplace"is where customers may purchase a variety of items from independent sellers and companies. These orders are fulfilled and shipped via the seller, not Bed Bath & Beyond, and any requests for returns, exchanges or refunds would go directly through the seller. $15.00 was uploaded to the customers My Funds account associated with email ****************************** We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 06/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************

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Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.