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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 796 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gift cards were purchased. The company goes bankrupt, then comes back. How is this ok for the consumer to not be able to use the gift card? Where is the protection for the customer?

    • Initial Complaint

      Date:06/10/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for a few days to get an issue resolved. There is no corporate number to reach out to. I have searched. In April 2024, I purchased two rugs in anticipation of my home remodeling that unfortunately ran over its deadline. It was completed this weekend. Today, I finally opened the rugs that I purchased in April and realize they do not fit, nor do I like them. I am apparently 20-days beyond returns, according to your customer service. In my past experience, I have done this before with remodels, and returning rugs has never been an issue. I am not asking for my money back, a merchandise credit is sufficient. Their customer service will not help me.

    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a $100 gift card with no expiration date from bed,bath&Beyond. Overstock will no longer honor gift cards issued by ********************************** when a company buys a different company out of bankruptcy, don't they also buy those debts?

      Business Response

      Date: 06/10/2024

      To Whom It May ****************** product was not purchased from Overstock, now Bed Bath & Beyond.

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company.  

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:06/05/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 unused gift cards from Bed bath and beyond and I learned I cannot use them. They say they don’t have an expiration date and I never received any communication from them saying otherwise

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received Bed Bath and Beyond Gift Cards for our wedding and when I went onto the BB&B website to use them toward the purchase of furniture, it said the number was invalid. When I called the customer service number on the gift card for help, a woman answered saying she was BB&B customer care and and before hearing what I was calling about, she tried to pressure sell me into accepting a free life alert type of device just by giving her all of my personal info. The number is **************. Of course I hung up and then called the customer service number on the website which is **************. This rep told me that my gift cards can no longer be used because BB&B has closed all brick and mortar stores and is now is run by Overstock and their online service. I have been a loyal customer of both of these companies for many years but regardless, how is it reasonable or legal in anyway for this to occur? We were gifted quite a bit of money for our wedding via BB&B gift cards and now the old company gets to keep the money and the buyer (Overstock) does not have to honor them? The back of the gift card reads *********** fee or expiration dates are connected with the use of this gift card". The rep from ********* said that does not apply here because they aren't expired gift cards, they are gift cards that can no longer be honored. I feel that this should have been handled (especially at this level of a merger/buyout). All I want is to be able to use the dollar amount gifted to us by our friends and family toward purchases on items through BB&B or even Overstock at this point. Or refund the people that gave us the gift cards. This occurred on 6/3/24 at 7pm.

      Business Response

      Date: 06/04/2024

      To Whom It May ****************** product was not purchased from Overstock, now Bed Bath & Beyond.

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company.  

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 gift cards from them and they will not work on the website due to being owned by a different company now. I have one thats new and has $50 on it and the other one Im not sure how much is on it. I would like to get my money back.

    • Initial Complaint

      Date:05/28/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past year, since Bed Bath and Beyond went bankrupt and cancelled my card, the balance of which I paid off, I have been billed for purchases I never made. I have called them and written to them . Here is what I sent them this morning:"I have told you repeatedly over the past year that I have not had a BBB account since you filed for bankruptcy and canceled my card. I have called and written to you. You have confirmed via phone that I do not have an account. Yet, I get a bill every month and the balance goes up. I am reporting this to the better Business Bureau so I am not held accountable for any delinquency."

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have three gift cards from having my baby shower that Bed Bath and Beyond are not honoring despite them saying "there is no expiration date". They created an arbitrary expiration date with the ownership change without notifying those with gift cards creating a loss of $300 dollars for me. This is an immoral company that does not honor its debts that were assumed when acquiring with new ownership. I will never use them again for purchases, gifts or registries as they can not be trusted. I called customer service multiple times and received no compensation.

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a gift card from Bed Bath and Beyond and I cannot use it. This gift card has an 8 digit pin and the website only allows me to put 4 digits. The back of my gift card says, ********** fees or expiration dates are connected with the use of this gift card and yes on the website, it says that if it was purchased before August 2023, it is unusable and therefore l should be able to receive a replacement.

      Business Response

      Date: 05/14/2024

      To Whom It May ****************** gift card was not purchased from Overstock, now Bed Bath & Beyond.

      The former  Bed Bath & Beyond filed bankruptcy.  The deadline to use Bed Bath & Beyond gift cards was May 9, 2023. 

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company.  

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new home in september of ******************************* a bed bath beyond gift card worth fifty dollars.It is no longer accepted and I would like to file a complaint to redeem that fifty dollars The gift card number is ************ number is ********

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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