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Business Profile

Towing Company

Paylock IPT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company called PayLock of Summerset, **, conducts fraudulent, unfair, and preditory business practices. They offer "parking management" services across multiple states, which is why I thought a national agency would make most sense to investigate. The offer "booting" services to municipalities as a consequence for unpaid traffic/parking violations. Once the violations have been paid, the company charges "late/damage" fees for not returning their boots to a designated location within 24 hours. They charge these fees even though their equipment has been returned as instructed. This is clearly ************* car was booted by this company due to unpaid tickets in ********** ********. An oversight on my part not paying the tickets. I contacted their phone number and twice confirmed that the fines due were $400. I authorized paying that confirmed amount the evening of September 17, 2024. The agreement was that the boot would be returned to a designated location within 24 hours. I returned the boot to the designated location as agreed between 12:18-12:24 PM on September 18, 2024. This information can be verified by tracking my location from my house to the drop off location on my device, and considering the drop off location is a courthouse, I would assume this could be verified by security video as well. Despite me paying the agreed upon and verified fee, on September *******, they charged me a $100 "late fee" for not returning their equipment as agreed. Despite this claim being easily disproven, they have withdrawn money from my account and continue to attempt to every day. I have had many phone calls and sent many emails, yet the company refuses to repay the fraudulent charges stolen from my account. Anecdotal conversations with my associates indicate this is common practice by this company and scores and of people across several states have fallen victim to their fraud. This needs to stop, and I need the be reimbursed, please help. ******* A. ******

Paylock IPT is NOT a BBB Accredited Business.

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