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Business Profile

Plasma Donation

Octapharma Plasma

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 7,2025 I went to donate blood plasma, I understood the risk and if they weren’t able to get blood. The tech was under the influence, he was jabbing around, pupils dilated and sweating when it was freezing, not running around. Im in the field so I know. Contact manager, he said he can’t tell when, I said I should compensate for the donation and until my arms are better. He said I will call you back (24-48hours) knowing he had off those day. Because I went there. The individual was still there, (no drug test)spoke to another manager, said the regional will get back to me. Still nothing. Sunday went in person again, it was slow the place waited over 30 mins, just staff was waking up front to look at me. Left the place. I said I would contact my attorney, because of the individual and public safety. It seems normal thing. The tech was on the floor still.
    Now Monday 7/14, I had a few dollars on the card. It’s 0.00. I call the customer service. They call facility, said I took legal which I didn’t. Told me to call corporate couldn’t provide, told me to go In place. Tried twice . Now tell me 24-48. This is very alarming for public safety. I believe the individual should have consequences and I should be compensated for the donation and until my arms no longer bruised. They should be responsible for the employees. This is a huge public safety.

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