I am the representative of Onpoint Mobile Tech, providing professional mechanical services and exceptional customer service for over 25 years. A customer named ***** ******* has made a false accusation against me. In the past, I have worked on his vehicles, and he has consistently praised the quality of my work. The current issue involves Mr. ***** bringing a 1999 Jeep Wrangler to my shop for repairs. This vehicle had been serviced by several other shops, all of which failed to resolve the transmission problem. When he requested my assistance, I attempted to locate a new transmission for his vehicle but was unsuccessful. Mr. ***** became upset and confrontational. I informed him that he could either search for a transmission himself, and I would be happy to install it. At the start of our transaction, Mr. ***** provided me with $950. However, since I could not find the necessary part, I refunded him $550. I also made him aware that there is a daily fee of $250 for keeping his vehicle on the lift. Additionally, I repaired the battery and performed other services on his vehicle at a discounted rate. The total cost of the job is $3500, but once again, he was unable to locate the transmission. Consequently, Mr. ***** has accumulated a total of $7500 in charges. I have maintained open communication with Mr. ***** and even considered reducing the storage fee. However, following his complaint, it appears he is misinterpreting my kindness as a sign of weakness. My business is built on honesty, and it is clear that this gentleman is being dishonest.

Responding to customer 
***** Edwards 
**************************************
******, NJ 07050