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Business Profile

Tablet Equipment

Talk N' Fix Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for Talk N' Fix Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Talk N' Fix Wireless has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Talk N' Fix Wireless

      345 Us Highway 9 Ste 357 Manalapan, NJ 07726-3239

    • Talk N' Fix Wireless

      354 Passaic St Passaic, NJ 07055-5819

    • Talk N' Fix Wireless

      674 Mount Prospect Ave Newark, NJ 07104

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my iphone 12 mini to talk and fix on May 29 for a screen replacement. The iphone 12 has a water tight screen mounted seal.
      After the first day everything was fine. I did notice that the frame was bent on the right side of the phone. A week later I dropped it. The screen broke and fell off the phone. I took it to them, I asked about the water tight seal and that the phone screen should not have fallen off the phone. They claim to do another repair. Two weeks ago on Aug 1st the screen got wet outside in the rain. A miner amount. Two hours later the LCD went out and the screen fell off again. After the first interaction with the manager that was very unpleasant I decided to repair the screen myself. After the last time the manager was very rude and a caused me of breaking the phone and being cheap. As well I was outside the "30 day warrantee".
      Upon fixing the phone I discovered the screen was improperly removed from the phone. It was not unmounted. They took an unmounted screen and put in on top of the phones previous screen mount. I confronted the manager for a refund and he said what I accused is impossible. How to fix the phone properly can be found easily on YouTube to a point that I can fix it myself. They are either incompetent or theyre scamming people. I would like my money refunded.
      The following photo is the iphone 12 mini with the screen mount they did not remove and additional screen repair. I have proof of replacement purchase and parts. I have a remainder $180 owed to Verizon Wireless for this phone and this company Talk and Fix put my device/property at risk and caused me additional financial burden on top of fixing the phone.

      Business Response

      Date: 09/13/2024

      Hello,

       

      which location did this happened in? We don’t have a iPhone 12 mini repair on the date stated. Verify information and contact correct company. Thank you!

      Customer Answer

      Date: 09/16/2024

      There is proof they did service on my Device on that day at that location. I do not have a receipt because they kept the old one and guaranteed me the phone was good. If I am not provided a refund we will have to file a civil suite for the cost of repair and damages. Bank info is attached.     

    Talk N' Fix Wireless is NOT a BBB Accredited Business.

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