Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Pure Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Pure Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pure Property Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Condo Rental 1st Carpet was cleaned well enough to get this place rented. 2 weeks after moving in spots started appearing. I shampooed it myself and there was so much animal hair and dirt I had to shampoo it 3 times. Its still looks gross in spots but liveable. According to *** its not their issue I rented as is. Its not how it was when I rented it.2nd Im required to pay a $50 fee/month for HVAC filters and pest control. After I moved in and tried to change filter there was not one in the unit. Then the one they mailed me did not fit. Ive made numerous attempts to get this rectified since February and it still isnt fixed. I went and bought my own to at least have some kind of filter but it doesnt fit properly. This is after sending HVAC tech out and that was his *********** far as pest control, Ive sent numerous request via portal, email, and text (they never answer calls) since March just wanting the condo sprayed for seasonal insects since Im paying for the service. They refuse to come out.3rd my shower was stopped up last week. After trying to unclog it myself and pulling out so much c*** I had to request maintenance to unclog. Its drained slow since Ive lived here but I assume the pipe finally got full since Ive lived here since Feb. Clearly there was a pre existing issue. I get a notice today from *** saying I violated the lease since the plumber had to unclog the pipe and nothing was wrong with plumbing. Theyre charging me a $25 service fee.

    Pure Property Management is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.