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Business Profile

Delivery Service

YF Logistics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dishwasher from Appliance Connection on August 9, 2023. The dishwasher is for my rental apartment located in Staten Island, ********, and is presently unoccupied and I do not live on the premises. The trucking company hired by Appliance Connection is YF Logistics located at ************************************************************************************. I contacted YF Logistics and advised them numerous times to make the delivery after 2:00 PM or contact me ahead of time by e-mail or text and give me enough time to get to the rental property. My account is noted to reflect that. YF Logistics scheduled at least five deliveries during morning hours and made my delivery among the first. This is going on since August 9, 2023. If the delivery is not completed next Wednesday, I will cancel my order.

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me the most damaged box I have ever seen for a 350 dollar AC. I was wiling to overlook that but it's missing a top bracket. A part that can't cost more than 20 bucks... This missing part makes my AC absolutely useless! When I order something NEW I expect it to be NEW not what ever the heck it was that they sent me. The unit looked fine until I tried to install it but the missing bracket makes the unit ABSOLUTELY USELESS. Do you not have quality control?? Please rectify this situation by sending me the missing part ASAP because I BOUGHT THIS UNIT BRAND NEW NOT USED. I expect a NEW unit with no missing parts on the first try for the price I paid. Not some disgruntled customer's second hand goods. I feel like I should also be compensated for the price as well as now I have to suffer 80 degree days with no AC because of this mess up for god knows how long because this company didn't check that all the parts were there before sending me damaged goods they claimed were new on ******. Do better. ****** order number *******************  I will do a chargeback for the entire unit if this is not rectified in the next week as services were not rendered.

  • Initial Complaint

    Date:04/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a recliner chair from appliance connection online March 15th 2023. On there web site, it stated the product would be delivered with 10 business days. They gave me the phone number with YF logistics in **********. I called and they told me it would be delivered next week. They told me they would send me a tracking number threw email. I called everyweek for 4 more weeks with YF logistics to find out when my chair delivery was going to be made. Each time I talked to them they lied about the delivery. I still don't have my chair and it's been 6 weeks. I have reached out to appliance connection where I bought it to for the last 4 weeks about delivery, and YF logistics was lying to appliance connection to about delivery time. This YF logistics is a lying scam company. They need to be looked into by the better business bureau. Also on there review page there are alot of 1 star reviews because this is happening to alot of customers of there. Also I am having trouble getting my money back from appliance connection. I have had to file a dispute against them. HELP ME PLEASE WITH THIS SITUATION. THANKS ***************************.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YF Logistics was hired to deliver our new freezer and remove the old one. However, at the August 31 delivery, we were told that there wasn't room in the truck for our small, old, freezer, but they would return in three days to pick it up. Nothing happened! It has been two weeks and no response from the company, even though they were notified about the situation.

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a washer dryer combo from Appliances Connections to be delivered by YF Logistics on 9/2. I was contacted by YF Logistics through email and advised that they will be delivering it between 9 and 1. Someone has to be home to receive the delivery and as such rearranged my day. It was not delivered during the time period they said so I called them and they said it will be delivered within the hour. This went on the rest of the day and by the end of the day it was still not delivered. Now it's Tuesday 9/6 and when I contacted them they said they won't deliver before Thursday. I bought this because I needed it right away. I need this ASAP.

YF Logistics LLC is NOT a BBB Accredited Business.

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