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Business Profile

Property Management

JPD Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company have been very difficult to work with. I’m a current tenant and have been dealing with a ceiling leak since October 2023 I’ve been contacting them to fix the problem and haven’t had a resolution yet. I’ve been up-to-date with my rent up until this month May 2024. I stopped my automatic payment until the problem is fixed they do not answer my emails text or even phone calls, they have my last month and security which equals to $2600 and have threaten to evict me

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a tenant at their property on Tioga St. And I provided them with 30 days notice of intent to vacate on December 26, 2023. After speaking with someone on the phone confirming this and sending a text message, I proceeded to vacate the property by January 31, 2024. Per the lease after ******************************************************************************************************************************************************* a statement detailing what if any deductions had been made. As of today, I have yet to receive either. I've attempted to contact the company multiple times by phone and left a voicemail message. To no avail. I will be considering legal recourse if I do not get a response very soon. It's unfair that I did what was required to move in and provide the money needed to do so, but moving out I cannot be afforded the same courtesy from the company I'm regards to their obligations. Also, this is not my first time renting from JPD I previously rented a unit on Frankford Ave. And had the same problem getting my deposit back. After 2 tries, I will NEVER again rent from them nor will I ever recommend them to anyone else.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented an apartment for my daughter **** ********* *** ***** ** she moved in on Feb 3rd 2024, on Feb 13th the property mgr. sent people into her apartment without notice they rummaged through her clothes that same day the property manager showed up went into the apartment again without notice she sent my daughter a text told her to be there by 4:30 when she arrived the woman evicted her said the landlord did not want her there gave no other reason other than the place was messy the law for PA states that 3 week's notice has to be given for an eviction my daughter had no place to go. I reached out to JPD via text; and a few VM's with no response I believe JPD should return my security deposit and the last month's rent, I also paid them the 1st month's rent in the amount of $750. When my daughter moved in there was mice/rat droppings all over and the place was dirty, she was to move in on 1/17/24 but was afraid to. So in my opinion JPD broke the lease and should return my money which I need to get her another place to live

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first moved into this apartment it was okay I did notice jumping spiders a few days in now a few weeks pass we notice RAT droppings we notice holes in the walls and under the sink cabinets , I notice my 2 year old daughter was getting bite marks on her which brings me back to these spiders I have ***************** of everything! The spiders was biting my baby girl , days go by and we notice an awful smell like something was dead .. Im looking around I open my baby dresser with and I see chicken bones and other food in her dresser WE DO NOT EAT IN THE ROOM .. so as Im cleaning it out I notice ALOT of RAT P*** and MAGGOTS I also have pictures and videos of that as well , while all of this is going on we kept contacting them they ignored us until I kept putting in reports some one came and bombed it , it did absolutely nothing but before they bombed it they told us that pest control was our problem but how if we didnt bring these spiders nor these rats or maggots this is no way to live especially with my 2 year old baby girl .. so after that we kept seeing the bugs and the rats after my boyfriend killed one RAT we started to see more which means this place is INFESTED WITH RATS big rats its very horrible JPD DOES NOT CARE AT ALL , we contacted them and contacted them they finally came out for the rat problem he did a careless job he was on the phone talking to people all he did was put some spray down but if course it did not work because he did a careless job very untrained very unprofessional everyday we come home we have to announce ourselves to RATS. The rats ran across my bare feet even scraped me with its claws I have pictures and videos of every single thing I will not let up until something is done about these awful people not to mention the cracked head the come do drugs on our property this is no place to live I pray no one ever rent from this company ever ! This is our first apartment and our first experience is the worst!

JPD Management is NOT a BBB Accredited Business.

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