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Business Profile

Radiology

Hackensack Radiology Group, P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 10/21/2024 I had an MRI done at Hackensack *******************. Medical services were provided by Hackensack Radiology Group. They never submitted the claim for payment of $350 to my insurance. They engaged a collection agency. I contacted the collection agency and was told that the claim was labeled as a self-pay. I had, and continue to have health insurance coverage through ******************/Blue Shield of NJ, however they neglected to submit the claim for this service to my healthcare carrier. All other providers involved in this service submitted their claims to Horizon and received payment.On 4/24/25 I contacted Hackensack radiology and spoke to ****. I explained the situation and he confirmed that the bill for $350 on 10/21/24 was never sent to my healthcare carrier, Horizon Blue Cross/Blue Shield because it was coded as a self-pay. He said that he would escalate this to pull the bill from the collection agency so that they can then submit the bill to my insurance. He said this would take approximately five business days. I continued to get harassing letters from the collection agency so on 6/2/25 I again contacted Hackensack Radiology. I spoke to ***** and he confirmed the bill had not been pulled from collections, thus nothing had been done since my previous call to them.On 6/13/25 I again followed up and spoke to ***, who also told me nothing had been done since my last phone call but he also would follow the escalation process. He said someone should call me within 3 days.After three attempts to get this matter resolved and each time finding out that no one has done anything beyond the conversation I had during each call I am frustrated and realize that this company does not respect their patients or take their responsibility seriously. I am hoping that this complaint will lead to a resolution of this matter.

Hackensack Radiology Group, P.A. is NOT a BBB Accredited Business.

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