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Business Profile

Cardiologist

Optum Cardiology and Interventional Cardiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scheduled to receive a heart monitor in the ******* office on 5/15/23. When I arrived at my 11AM appointment, I was told my heart monitor was not brought in my the front-desk person in charge of transporting the monitor from office to office. I was not told about this when I got in. The office, though connected to a few others, was unable to help me reschedule the appointment. I call to try to schedule the updated appointment, waiting an unreasonable amount of time on hold before even speaking to anyone. They couldn't get me into appointments in one office, so I was split across two (I needed 3 procedures including the heart monitor). They did inform me if they could get me into one office they would, and they were able to. Only problem here was, I could not get in touch with ANY office after I listened to their voicemail when getting out of class. It took over an hour on the phone to communicate that I did in fact want my procedures in one office. When I finally get to the appointment on 6/8/23, my stress test and heart ultrasound go fine, but when the medical assistant talks to my about my heart monitor, she informs me I need to bring it back the following Monday--which I cannot do, because I am in school, and the office is NOT my home office. I was also NEVER told prior to learning I would require to be monitored that the heart monitor would need to be returned prior to my next appointment-- i.e., I was under the impression I would have to heart monitor until my next appointment, or I would return it for my next appointment. I was put in an extremely uncomfortable position, basically being told I could not get the monitor even though I was not able to get one on the originally-scheduled date because of the office's mistake. The medical assistant was also put in an uncomfortable position of changing the date on the sheet on my behalf. I requested to speak to the office manager but she would not speak to me. The office refuses to take accountability.

Optum Cardiology and Interventional Cardiology is NOT a BBB Accredited Business.

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