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Business Profile

Building Materials

Enduraflood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our Enduraflood order was placed on March 3, 2025. After installation of the materials in May 2025, there were new, unused materials that we did not need and wished to return to Enduraflood for a credit. Upon reviewing the return policy, it states the customer is responsible for the return as well as a 20% restocking fee which we found rather ridiculous. It is "non-negotiable" per the website. I attempted to speak to someone in Customer Service regarding the policy however, all Enduraflood does is correspond via email; you never speak to an actual person in Customer Service. After significant emails back and forth with no help from Customer Service, we spent near $200 with *** to return two boxes of perfectly new, unused, unmarked materials in the amount of $698.76. These two boxes were the original boxes with the returns in the same condition as we received them from Enduraflood. I then contacted Enduraflood in early June for an update on the return. After multiple emails we received a partial credit for $279.38. When we inquired as to why we did not receive the full amount of credit, we were shocked to be informed that our returned materials had extensive "damage" therefore they did not give us our entire credit and also charged the restock fee. I requested proof of these "damages" and was sent an email of "time stamped" photos dated June 18 which clearly did not prove these damaged materials were even ours as our return was processed June 4 and the photos should have had the June 4 date on each if in fact our return had damages. To date, I have requested actual photos dated June 4 of our actual returned materials. Enduraflood has ignored my repeated requests. We strongly feel Enduraflood used photos of damaged warehouse inventory that is not ours! There are a couple photos in the time stamped collage sent to us that clearly do in fact show our returned boxes INTACT! NO DAMAGE! The remaining photos are of damaged product yet in no way proves it is ours.

Enduraflood is NOT a BBB Accredited Business.

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