Reviews

This profile includes reviews for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Megabus.com has 13 locations, listed below.

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  Megabus.com

  349 1st St Elizabeth, NJ 07206-4010

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  Megabus

  118-128 10th St, Pittsburgh, PA 15222 Pittsburgh, PA 15222

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  Megabus

  3191 Armsdale Rd Jacksonville, FL 32218

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  Megabus.com

  815 Pierce St. Houston, TX 77002

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  Megabus USA, LLC.

  4400 S Racine Ave Chicago, IL 60609

Review Details

• Review fromMarie K

  Date: 09/15/2022

  1 star
  Hot garbage juice! The bus was supposed to come at 7:50 pm on Saturday. We stood around and waited and waited and asked when the bus was coming. Finally around 8ish, the agent informed us that the bus has been cancelled because they didn't have a driver. But we could wait for the 9:50 bus. Somebody asked what if that bus doesn't have a driver. The agent said he doesn't know until he gets the information from The Yard. So I left and caught a train back to ******. When I called customer service for a refund, they said that they couldn't because it showed that the bus came at 8:25 pm, which is a lie, but I could take a redemption code. I don't want a redemption code. I want my money back. Lies that the bus came at 8:25 pm, because I saw people I was in line with still roaming around trying to pass time until the bus came

• Review fromSincere K

  Date: 08/14/2022

  1 star
  EASILY the worst bus service that has ever existed. I used mega bus a couple months ago and had ZERO a/c on my return trip home. 4 hours of agonizing swelterizing heat in June. I complained and received credits for another trip since these incompetent clowns don't do refunds. Like a fool, I reluctantly used the redemption codes for a "free" trip to ******...and here I am stuck, waiting for a bus that's OVER AN HOUR LATE. We're given zero notifications as to what is going on. I had to call customer service to get an ETA *******, as opposed to the original time of 7:10!), which I doubt is true since megabus is incapable of doing anything right. Shame on me for believing that I could get at least ONE experience where these clowns provide the bare minimum in service. Awful, supremely poor service. Never again!

• Review fromjohn k

  Date: 08/09/2022

  1 star
  Megabus issued a message indicating a bus was delayed by an estimated hour. They also indicated that if may arrive earlier than the hour. They advised the customers to wait at the location. No notice was to be provided if the bus was to arrive early. it's a 100 degrees and there is no shelter. if you seek shade and the bus arrives earlier than the one hour estimated delay it will leave without you. When asking for an explanation from customer service about waiting outside for an hour in 100 degrees they simply said that's the policy. i asked for a manager and the name of the agent. the agent hung up after refusing to provide a name stating "why do you need my name". I called back and asked for a refund as it unreasonable to ask people to wait in 100 degree temps for an hour and was given the same answer. No refunds. Between being hung-up on by a service agent and providing no allowance for waiting in shelter this seems highly unprofessional and clearly not a "customer service" that is helpful. Very dissappointed. Very dangerous. Very unsafe to make people wait outside in 100 degree weather.

• Review fromYasir L

  Date: 08/07/2022

  1 star
  I took the bus from ********* ** to ******* ******. The bus driver arrived 50 minutes late, got to ******* bus station, during the driver switch the engine starter died and we were stranded for over 2 hours!! Finally a replacement bus arrives, crossed the border, but then driver had to drop us off mid way due to scheduling issues, we were stranded in ********** ** for a good 30 min until another bus showed up. Long story short what was suppose to be a 4.5 hour trip ended up being over 7 hours long! Thats nearly double the time. This is totally unacceptable, I did not receive the full service I paid for, not to mention the inconvenience of waiting for hours, switching multiple buses, and getting home 4 hours later. This is all because of the **** poor mechanical/electrical maintenance Reservation Number 13-7012-080622-M24R-1505-ROC-TOR