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Business Profile

Designer Apparel

Vale Forever

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18, 2025, I purchased 4 items from valeforever.com totaling $380. The company’s stated policy is 5–10 business days for verification and processing, plus 3–7 business days for shipping.

    As of August 6, 2025 (14 business days later), my order has not been shipped. The *** tracking only shows “Label Created” since July 31, meaning *** never received the package.

    I have contacted Vale Forever multiple times seeking updates, but their responses are repetitive and fail to address why my order hasn’t shipped or why it missed the promised August 1–2 delivery date.

    This has been an unreasonable delay, and the company has not fulfilled its obligations or provided a resolution. I’ve provided all the necessary screenshots of everything.

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction took place March 28th 2025 the cost of the purchase was $150. The business committed to delivering this product in 5-10 business days after purchase. This dispute has been filed because they have yet to provide me with my item or any shipping after the 10 business days have passed. I have contacted them numerous times asking for an update on the item and given them the three days to respond as posted on their website. But have gotten zero response from the company. The business has not tried to resolve this problem because they have yet to respond to any of my email request to contact support and continue to ignore me in the process it seems. I would like an update to my package, my packaged shipped, or information why they can’t fulfill the order and a complete refund on the item. This has been an unacceptable process that I can’t even get in contact with the provide service email and to run a business this way is ludicrous and borderline criminal.

Vale Forever is NOT a BBB Accredited Business.

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