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Business Profile

Computer Services

Izaccess Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/27/23 I went into ****** to find out what I could do to fix my email, all of a sudden IZ access popped io saying the could fix it for me and my information started flashing across the screen. They had me give them my credit card information and they said I would have lifetime protection. When they were done they had charged my card for ******* and the form they sent me it was for a 3year contract. And as I was hanging up they told me to never talk to any phone calls from IZ access Because they never call. They said I need to call a guy named **** and he would tell me if I had any suspicious activity. Also I am still not getting all my email.

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $842.00 for three years of computer service which is not needed. The came into my computer, cleaning up, and updating. A few days I notice that the computer is running worse, but they called me instead. They stated that I did not needed the service because my computer already has these features. So, they stated that they were going to refund my money. They could not refund the money back to my credit card but through my bank account because their servers were not behaving correctly, So they would have to do it through my bank account. They assured me that they were no looking at my account. So, I logged in to my online bank account. They were going to put the money back into our account. I think they had control to our computer because the business add two additional number to the amount that was to be refunded. Made it $8420.00. then they asked me to check my checking account and nothing was changing, and they took $5000.00 out of our savings and added to our checking. Then we decided to call the bank to work this situation and they were adamant about us not calling the bank. We ended the conversation and called the bank. During the call I was transferred to multiple people. I would like to be refunded $842.00.

Izaccess Inc. is NOT a BBB Accredited Business.

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