Business ProfileforArmstrong Heating & Power Vac Inc.

If I could give less than a star I would. Schedule glaze removal 2 months out. I was give a 3&1/2 hour window on the day if the appointment for when the tech would arrive. It is 5 days before Christmas in NH and it is cold with not being able to run wood stoves. I have young children and an elderly parent at home. Amanda F*** called to cancel 30 minutes before the end of appointment window because tech was in Maine and couldn’t make it. 2 days wait until appointment can be rescheduled. When I voiced dissatisfaction at how late it was that they were canceling after I took work off to be at appointment she was absolutely so rude and nasty. She said customers lie and that causes appointments to run late for the techs so it isn’t her fault. Also that I was being disrespectful to her about complaining. She said I had no idea how it is in the service industry, things just happen and no one told me to take time off from work for the appointment. I explained to her that the least she could do was apologize for the inconvenience and try to be understanding. She basically let me know that wasn’t happening and told me if I didn’t like it I could go somewhere else. I asked to speak to a manager and she said she was it. I did reschedule and she gave no guarantee the tech would show. If I had an option I would go with another company, but given the temp outside and the holidays, I need to heat my home as quickly as possible. Terrible customer service and a nasty human being in general. I hope she gets exactly what she deserves for Christmas.

Thank you for speaking with our operations manager this morning. Your feedback has been received and action has been taken internally to address your concerns stated above. Per your conversation with our operations manager your appointment is scheduled for tomorrow. We appreciate your feedback and look forward to providing you service on 12/23/2022. Thank you.