Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See document titled "BBB Complaint" for full details.
  
  Ever since KG Performance Solutions has worked on my car it has been too loud and proved to be unreliable. There have been issues the two times I test drove it and the first time I bought the car home they needed to take it back and fix more issues. This latest problem is the result of them not following instructions for a fuel pump installation and could have caused injury or death to my family, myself or others.

  Business Response

  Date: 10/25/2023

  Please see attachment "***** Complaint Response" for our response to this customers complaint.  We have also attached other documentation which was uploaded under the "MORE INFORMATION" section.\

  This is our second formal response through the BBB regarding this customer’s Buick ***********  We have attached the first formal response to this complaint, clearly showing our conversations with the customer over the past few months, with multiple emails from the customer indicating his satisfaction with the project and the reliability and dependability of this vehicle.  However, we are happy to respond to this complaint as well with factual information and how we had offered to remedy the situation for the customer.  Please see our responses below, as well as attachments including wiring diagrams, installation instructions, and email communication between the customer and our technician.

  In October 2023, the customer reached out to us regarding issues with the fuel pressure on his Buick ***********  He emailed with our Performance Technician and stated he was going to “poke around looking for the fuse to the pump.”  We responded giving him some information about the system, the location of the fuel pump, and information on output testing, since the customer wanted to work on this himself. 

  The customer stated on 10/2/2023 – “I Successfully ran the test to pulse the fuel pump.  I could hear what must be the relay cycle but still can not locate the relay.  Or another fuse.  I take it the 40amp fuse I sent a photo of was not the correct one.”  Which the customer is absolutely correct in this statement, as the 40 Amp fuse is the main amp for the system, and there is a 20 Amp fuse that powers the fuel injectors and the fuel pump.  The customer was looking at the wrong fuse, so we directed him further by letting him know “The fuse and relay are located close to each other in the harness.  If you can locate the relay by clicking it should lead you to the correct fuse.”  Again, I will state we had already offered to do all of this professionally, but the customer had decided to take on the project himself.

  The customer indicated back to us on October 2, 2023 “OK, found the relay, can feel it as it pulses off and on.  There is a 40 Amp fuse, it checks good.  I wish it hadn’t, but it did.  There is 12 volts to that fuse weather the ignition is turned on or off.  So that mean the fuel pump **** the bed?”

  We replied, “It could, but we would check at the connector further back by the fuel tank for switched power.”

  The customer replied again on October 2, stating “Found the connector where you said.  Black and gray wires in pins one and three of a three pin connector, purple wire in pin two.  I’m sure the purple wire is for fuel level, it has zero volts.  I have 12vdc when measuring across pins 1 and 3, so that seems good.  I ohmed across pins 1 and 3 on the connector going to the pump and it read open.  Looks to me like the pump went bad if it is a typical DC motor.  If there is anything else you like me to look at let me know, if not, let **** know.  I’ll give him some time to get back to me.  HAPPY MONDAY TO ALL!”

  So again, we had already offered to bring the vehicle back to our shop and determine the issue, and after the customer had done his own work trying to determine if the fuel pump was bad, which is the issue here, we had offered to warranty the pump.  Again, we did not manufacture the pump.  We have attached the installation instructions for the AEM fuel pump which was installed in the customers vehicle.  The customer states in this complaint that we “used the original 14ga wires and connections the car came with and replaced the 15amp fuse with a 40 amp fuse to power the new fuel pump.”  We did use the original wiring, as the customer states, because the original circuit was a 15 amp circuit.  The new fuel pump directions also indicate that it should have a 15 amp fuse.  The Holley harness that we used for fuel pump power has a 20 amp fuse that not only powers the fuel pump but also powers the injectors.  The combined load of the 15 amp fuel pump and the load of the injectors is the reason for the 20 amp fuse.  The customer had already been informed and clearly stated in his emails to us that he was aware that the “40 amp fuse (he was looking at) was not the correct one.”  He was looking at the fuse for the main power – not the fuel pump.  This is clearly where the customers’ lack of knowledge for mechanical aspects of the vehicle was in play.  The customer was trying to do a job and diagnose a problem that he has no training in.  In our defense, if the customer is a mechanic and knows how to properly diagnose and repair his vehicle, then why did he bring it to us for work in the first place?  Furthermore, we have attached the diagram for the factory wiring of the customers’ vehicle which we used on the installation of the fuel pump in question.

  The customer’s other complaint within this most recent letter is regarding the noise level of his vehicle.  The customer currently has 4 mufflers on this vehicle, two of which we installed as secondary mufflers to help with the noise.  At the time of installation, the customer indicated to us he was happy and satisfied with the noise level. 

  The customer has indicated to us multiple times over the past three months his satisfaction with the vehicle.  We feel as though the dissatisfaction with KG Performance only came about when the customer asked us to “buy the vehicle back from him” which we do not do.  We told him we were not in the position to do so, and since then, is when the customer has started complaining to the BBB.  As you can see in the last line of the customers complaint he states “At this time I believe KG Performance Solutions should reimburse me for the total amount I have invested into this car to date and they can have the car.”  We find that the issues with this customer are only due to the fact that we will not purchase the vehicle back, which leads us to believe the customer is a in a financial situation and looking for us to bail him out by complaining and stating that his vehicle is “deadly.”  This is completely unfair to our business, and hope that the customer can resolve his issues another way, it’s sad that he has to drag us along.

  We understand that the customer had an issue with the fuel pump, which we happily offered to warranty and replace free of charge.  We stand behind our work and craftsmanship, and we use highly rated parts in customers vehicles, but sometimes, parts can fail.  This unfortunately is something we have no control over.  If the fuel pump was faulty from the factory, we would not know this until it fails.  This does happen.  It can happen with any part that is in a vehicle, even if a vehicle just came off the showroom floor.  This is why we offer warranties and offered this to the customer as well.

  For the customer to state that we put his family and others in danger and he’s happy he didn’t die, is absurd.  He has stated to us multiple times the satisfaction with this vehicle, has driven it 1000’s of miles, we have driven it 100’s of miles during testing, and he has now faced an issue, that we were willing to fix, but he would not allow us to do so.  Had the customer had us bring the vehicle back to the shop, we would have diagnosed the failure, whether it be the fuel pump or the installation, would have informed the customer, and properly repaired as needed.  However, this was not allowed by the customer, hence our hands are tied. 

  We will not be buying the vehicle back from the customer, and we’re sorry he is now financially in a place where he needs us to do this, but we are not in the business of building customers vehicles to their requests, and buying them back.  The customer agreed on the original quote and was well aware and informed that we had never done this particular build before, so the quote could change, or we could run into issues.  The price did change, and the customer was aware of it along the way.  In order to do the customers requested project, it took many parts and hundreds of hours of labor.  We never MAKE  customers do anything they don’t want, and the customer can choose to stop the project or modify it anywhere along the way.  We are not in charge of the customers’ financials, they are.  This was his dream car, and we built it to his expectations – which he clearly stated to us in multiple communications. 

  We have done all we can by offering to bring the vehicle back to our shop, diagnose the issue with the fuel pressure, replace the faulty fuel pump, all of which would be at no cost to the customer – however, he has refused to let us do so, and chose to tackle the project himself.

  We can no longer offer assistance to this customer, as he will not let us assist him.  We will not purchase the vehicle back, as there was never any agreement to do so if the customer “no longer wanted it.”   

  At this point, we are discontinuing any communication with this customer.

  Thank you.

  Business Response

  Date: 11/07/2023

  This is our second formal response through the BBB regarding this customer’s Buick ***********  We have attached the first formal response to this complaint, clearly showing our conversations with the customer over the past few months, with multiple emails from the customer indicating his satisfaction with the project and the reliability and dependability of this vehicle.  However, we are happy to respond to this complaint as well with factual information and how we had offered to remedy the situation for the customer.  Please see our responses below, as well as attachments including wiring diagrams, installation instructions, and email communication between the customer and our technician.

  In October 2023, the customer reached out to us regarding issues with the fuel pressure on his Buick ***********  He emailed with our Performance Technician and stated he was going to “poke around looking for the fuse to the pump.”  We responded giving him some information about the system, the location of the fuel pump, and information on output testing, since the customer wanted to work on this himself. 

  The customer stated on 10/2/2023 – “I Successfully ran the test to pulse the fuel pump.  I could hear what must be the relay cycle but still can not locate the relay.  Or another fuse.  I take it the 40amp fuse I sent a photo of was not the correct one.”  Which the customer is absolutely correct in this statement, as the 40 Amp fuse is the main amp for the system, and there is a 20 Amp fuse that powers the fuel injectors and the fuel pump.  The customer was looking at the wrong fuse, so we directed him further by letting him know “The fuse and relay are located close to each other in the harness.  If you can locate the relay by clicking it should lead you to the correct fuse.”  Again, I will state we had already offered to do all of this professionally, but the customer had decided to take on the project himself.

  The customer indicated back to us on October 2, 2023 “OK, found the relay, can feel it as it pulses off and on.  There is a 40 Amp fuse, it checks good.  I wish it hadn’t, but it did.  There is 12 volts to that fuse weather the ignition is turned on or off.  So that mean the fuel pump sh*t the bed?”

  We replied, “It could, but we would check at the connector further back by the fuel tank for switched power.”

  The customer replied again on October 2, stating “Found the connector where you said.  Black and gray wires in pins one and three of a three pin connector, purple wire in pin two.  I’m sure the purple wire is for fuel level, it has zero volts.  I have 12vdc when measuring across pins 1 and 3, so that seems good.  I ohmed across pins 1 and 3 on the connector going to the pump and it read open.  Looks to me like the pump went bad if it is a typical DC motor.  If there is anything else you like me to look at let me know, if not, let **** know.  I’ll give him some time to get back to me.  HAPPY MONDAY TO ALL!”

  So again, we had already offered to bring the vehicle back to our shop and determine the issue, and after the customer had done his own work trying to determine if the fuel pump was bad, which is the issue here, we had offered to warranty the pump.  Again, we did not manufacture the pump.  We have attached the installation instructions for the AEM fuel pump which was installed in the customers vehicle.  The customer states in this complaint that we “used the original 14ga wires and connections the car came with and replaced the 15amp fuse with a 40 amp fuse to power the new fuel pump.”  We did use the original wiring, as the customer states, because the original circuit was a 15 amp circuit.  The new fuel pump directions also indicate that it should have a 15 amp fuse.  The Holley harness that we used for fuel pump power has a 20 amp fuse that not only powers the fuel pump but also powers the injectors.  The combined load of the 15 amp fuel pump and the load of the injectors is the reason for the 20 amp fuse.  The customer had already been informed and clearly stated in his emails to us that he was aware that the “40 amp fuse (he was looking at) was not the correct one.”  He was looking at the fuse for the main power – not the fuel pump.  This is clearly where the customers’ lack of knowledge for mechanical aspects of the vehicle was in play.  The customer was trying to do a job and diagnose a problem that he has no training in.  In our defense, if the customer is a mechanic and knows how to properly diagnose and repair his vehicle, then why did he bring it to us for work in the first place?  Furthermore, we have attached the diagram for the factory wiring of the customers’ vehicle which we used on the installation of the fuel pump in question.

  The customer’s other complaint within this most recent letter is regarding the noise level of his vehicle.  The customer currently has 4 mufflers on this vehicle, two of which we installed as secondary mufflers to help with the noise.  At the time of installation, the customer indicated to us he was happy and satisfied with the noise level. 

  The customer has indicated to us multiple times over the past three months his satisfaction with the vehicle.  We feel as though the dissatisfaction with KG Performance only came about when the customer asked us to “buy the vehicle back from him” which we do not do.  We told him we were not in the position to do so, and since then, is when the customer has started complaining to the BBB.  As you can see in the last line of the customers complaint he states “At this time I believe KG Performance Solutions should reimburse me for the total amount I have invested into this car to date and they can have the car.”  We find that the issues with this customer are only due to the fact that we will not purchase the vehicle back, which leads us to believe the customer is a in a financial situation and looking for us to bail him out by complaining and stating that his vehicle is “deadly.”  This is completely unfair to our business, and hope that the customer can resolve his issues another way, it’s sad that he has to drag us along.

  We understand that the customer had an issue with the fuel pump, which we happily offered to warranty and replace free of charge.  We stand behind our work and craftsmanship, and we use highly rated parts in customers vehicles, but sometimes, parts can fail.  This unfortunately is something we have no control over.  If the fuel pump was faulty from the factory, we would not know this until it fails.  This does happen.  It can happen with any part that is in a vehicle, even if a vehicle just came off the showroom floor.  This is why we offer warranties and offered this to the customer as well.

  For the customer to state that we put his family and others in danger and he’s happy he didn’t die, is absurd.  He has stated to us multiple times the satisfaction with this vehicle, has driven it 1000’s of miles, we have driven it 100’s of miles during testing, and he has now faced an issue, that we were willing to fix, but he would not allow us to do so.  Had the customer had us bring the vehicle back to the shop, we would have diagnosed the failure, whether it be the fuel pump or the installation, would have informed the customer, and properly repaired as needed.  However, this was not allowed by the customer, hence our hands are tied. 

  We will not be buying the vehicle back from the customer, and we’re sorry he is now financially in a place where he needs us to do this, but we are not in the business of building customers vehicles to their requests, and buying them back.  The customer agreed on the original quote and was well aware and informed that we had never done this particular build before, so the quote could change, or we could run into issues.  The price did change, and the customer was aware of it along the way.  In order to do the customers requested project, it took many parts and hundreds of hours of labor.  We never MAKE  customers do anything they don’t want, and the customer can choose to stop the project or modify it anywhere along the way.  We are not in charge of the customers’ financials, they are.  This was his dream car, and we built it to his expectations – which he clearly stated to us in multiple communications. 

  We have done all we can by offering to bring the vehicle back to our shop, diagnose the issue with the fuel pressure, replace the faulty fuel pump, all of which would be at no cost to the customer – however, he has refused to let us do so, and chose to tackle the project himself.

  We can no longer offer assistance to this customer, as he will not let us assist him.  We will not purchase the vehicle back, as there was never any agreement to do so if the customer “no longer wanted it.”   

  At this point, we are discontinuing any communication with this customer.

  Customer Answer

  Date: 11/08/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I did not receive KG Performance's
  first response, so I'll reply to this latest one here taking each of
  their comments one at a time.
  
  (KG's second paragraph below:)
  In
  October 2023, the customer reached out to us regarding issues with
  the fuel pressure on his Buick Roadmaster.  He emailed with
  our Performance Technician and stated he was going to “poke around
  looking for the fuse to the pump.”  We responded giving
  him some information about the system, the location of the fuel pump,
  and information on output testing, since the customer wanted to work
  on this himself. 
  
  (This is correct,
  in an email on Oct 2, 2023 at 7:52 AM I sent the following email to
  KG Performance:)
  ***** ****, bad news,No Fuel pressure. Started the car, started normal.
  Backed it out of the garage, put in in first, started feeding in the
  clutch and it died, no fuel pressure. Poked around looking for the
  fuse to the pump. I'll check the fuse if you let me know where to
  find it. But **** I think I'm done with this car. It sucks but I'd
  like you to buy it for what I paid you for parts and labor and call
  it a lesson learned. *** ******
  The fuel
  pressure was reading zero on the dash display. I wanted to check the
  fuse for the fuel pump first, it's a logical place to start. KG did
  not provide me with any information on where components they
  installed were located and needed their help to find the fuse. As for
  asking **** to buy the car, he had considered doing this when they
  needed to take the car back the first time after the first day I had
  it it stalled and did not restart and overheated and didn't respond
  to throttle inputs the second day.
  
  (KG's third
  paragraph below:)
  The
  customer stated on 10/2/2023 – “I Successfully ran the test to
  pulse the fuel pump.  I could hear what must be the relay
  cycle but still can not locate the relay.  Or another
  fuse.  I take it the 40amp fuse I sent a photo of was not
  the correct one.”  Which the customer is absolutely
  correct in this statement, as the 40 Amp fuse is the main amp for the
  system, and there is a 20 Amp fuse that powers the fuel injectors and
  the fuel pump.  The customer was looking at the wrong fuse,
  so we directed him further by letting him know “The fuse and relay
  are located close to each other in the harness.  If you can
  locate the relay by clicking it should lead you to the correct
  fuse.”  Again, I will state we had already offered to do
  all of this professionally, but the customer had decided to take on
  the project himself.
  There are a lot
  of issues that need to be addressed in the paragraph above. I will
  address each one in turn after pasting all the emails from Oct 4th to Oct 5th in order below.
  
  *** ***** <********@gmail.com>Mon,
  Oct 2, 2023 at 7:52 AMTo: **** ****** <[email protected]>
  Cc:
  **** ****** <****@kgperformancesolutions.com>
  ****,
  Paul, bad news,No Fuel pressure. Started the car, started normal.
  Backed it out ofthe garage, put in in first, started feeding in the
  clutch and itdied, no fuel pressure. Poked around looking for the
  fuse to the pump.I'll check the fuse if you let me know where to find
  it. But **** Ithink I'm done with this car. It sucks but I'd like you
  to buy it forwhat I paid you for parts and labor and call it a lesson
  learned.*** ******On Wed, Sep 27, 2023
  
  **** ****** <[email protected]>Mon,
  Oct 2, 2023 at 8:10 AMTo: *** ***** <********@gmail.com>
  I
  am assuming that you are seeing no fuel pressure on the low pressure
  side, which does have a pressure sensor on the regulator mounted on
  the driver's rear ofthe engine bay. That system runs off a fuel pump
  mounted in the original location in the fuel tank. There is a relay
  and fuse in the Terminator harness that turns onthe fuel pump. There
  is a 5 second prime that occurs at key on and once the engine shows
  cranking RPM the pump runs all the time. You can go into the
  softwareand put the ECU into output testing mode and cycle the fuel
  pump output off and on. The relay is the only one in the Holley ECU
  harness. I have included a screenshot of the output testing tab if
  you decide to test it that way.
  
  Here
  **** starts accusing me of causing the problem.
  ****
  ****** <****@kgperformancesolutions.com>Mon,
  Oct 2, 2023 at 8:17 AMTo: *** ***** <********@gmail.com>, Paul
  ****** <[email protected]>
  Hey
  **** I am not sure I am still in the position to do that. We could
  list the car on Bring A Trailer for you though. I know you came last
  week and picked up the Holleyhandheld, did you change anything that
  could have affected fuel pressure?
  ******** <********@gmail.com>Mon,
  Oct 2, 2023 at 8:40 AMTo: **** *****s
  <[email protected]>
  Thanks
  for the info. I'll see what I can find out and get back to you.
  
  ******** <*********gmail.com>Mon,
  Oct 2, 2023 at 9:04 AMTo: **** ******
  <[email protected]>
  
  I
  Checked the 40 Amp fuse by the GDI Controler mounted behind the left
  head light. It's good. Going the hook up laptop and test next.
  
  In
  the email below is a .jpg photo of the fuse I was checking with a
  multimeter. As stated in the first part of the paragraph this is not
  the fuse for the fuel pump.
  ******** <********@gmail.com>Mon,
  Oct 2, 2023 at 9:05 AMTo: **** ****** *[email protected]>
  --------
  Original message --------
  From:
  **** ****** <[email protected]>
  [Quoted
  text hidden]
  [Quoted
  text hidden]20231002_090232.jpg3548K
  ******** <********@gmail.com>Mon,
  Oct 2, 2023 at 9:27 AMTo: **** ****** <[email protected]>
  I
  successfully ran the test to pulse the fuel pump. I could hear what
  must be the relay cycle but still can not locate the relay. Or
  another fuse. I take it the 40 Ampfuse I sent a photo of was not the
  correct one.
  
  **** ****** <[email protected]>Mon,
  Oct 2, 2023 at 9:29 AMTo: ******** <********@gmail.com>
  The
  fuse and relay are located close to each other in the harness. If you
  can locate the relay by the clicking it should lead you to the
  correct fuse.
  ******** <********@gmail.com>Mon,
  Oct 2, 2023 at 9:41 AMTo: **** K*****
  <****@kgperformancesolutions.com>
  
  I
  hope my worst nightmare with this car is not going to come true. I
  have put over ninety thousand dollars into this thing. What do you
  think a modified 94 *************** wangon that doesn't run will
  bring on Bring A Trailer.
  No
  I have not played with the handheld device. The car started normal. I
  backed it out of the garage. Put It in first gear to move forward and
  when I started to letthe clutch out it stalled. It did not restart. I
  checked fuel pressure gage and it read zero. (Actually it reads a
  small negative number 1.somthing)
  I
  only drove the car once after I came back from picking up the
  handheld and it ran fine. I'm just so greatful it died in my
  driveway.
  
  ******** <********@gmail.com>Mon,
  Oct 2, 2023 at 9:43 AMTo: **** ****** <[email protected]>
  
  It
  sounds like it my be behind the dash. Do I need to start taking the
  dash apart?
  
  This
  was not the fuse for the fuel pump, there are other fuses located
  behind the dash.
  ******** <********@gmail.com>Mon,
  Oct 2, 2023 at 10:05 AMTo: **** ****** <[email protected]>
  
  So
  far I found a 20 Amp fuse
  **** ****** <[email protected]>Mon,
  Oct 2, 2023 at 10:20 AMTo: ******** ********************
  The
  fuse holder is located about 18” from the ECU connector. The fuse
  for the injectors and fuel pump is 20 amps, which I believe is the
  one that you have found. Ifthe fuse is not blown then I would go to
  the connector for the fuel pump and see if you are getting power
  there. If I recall correctly there is a connector at thedriver’s
  side rear of the fuel tank that you can disconnect without dropping
  the tank. I have included a photo of the wiring diagram for the
  factory fuel pump. It lookslike a gray wire is the power feed to the
  pump.
  Fuel
  pump.JPG35K This
  is a attachment of a wireing diagram for the OEM fuel pump. It shows
  a 15amp fuse.
  
  ******** *********@gmail.com>Mon,
  Oct 2, 2023 at 10:28 AMTo: **** ****** <[email protected]>
  OK,
  found the relay, can feel it as it pulses off and on. There is a 40
  Amp fuse, it checks good. I wish it hadn't, but it did. There is 12
  volts to that fuse weather theignition is turned on or off. So that
  mean the fuel pump shit the bed?
  
  2
  attachments20231002_101802.jpg3122K Here I clearly state that I found and tested a good 40 amp fuse at
  the location I was told I'd find it. Attached are two color photos,
  one clearly shows a orange (40amp) fuse being test good and voltage
  being tested at the correct location for the fuel pump fuse.
  
  **** ****** <[email protected]>Mon,
  Oct 2, 2023 at 10:38 AMTo: ******** *********@gmail.com>
  It
  could, but I would check at the connector further back by the fuel
  tank for switched power.
  
  *** ***** *********@gmail.com>Mon,
  Oct 2, 2023 at 11:15 AMTo: **** ****** <[email protected]>
  Found
  the connector where you said. Black and gray wires in pins oneand
  three of a three pin connector, purple wire in pin two. I'm surethe
  purple wire is for fuel level, it has zero volts. I have 12vdcwhen
  measuring across pins 1 and 3, so that seems good. I ohmed acrosspins
  1 and 3 on the connector going to the pump and it read open.Looks to
  me like the pump went bad if it is a typical DC motor. Ifthere is
  anything else you like me to look at let me know. If not, let****
  know. I'll give him some time to get back to me. HAPPY MONDAY
  TOALL!*** ***** Here I was in error. KG Performance did not provid me with wiring
  diagram of how they did things to follow, I was making a guess at the
  time. I found out after removing the gas tank and sending unit how
  they put things together. Only the gray wire was used to provide
  power to the fuel pump, the other two are used for the fuel level
  sensor.
  
  ****
  ****** <****@kgperformancesolutions.com>Mon,
  Oct 2, 2023 at 2:04 PMTo: ******** *********@gmail.com>
  Cc: **** ****** <[email protected]>
  Well
  first if we were to list the car on bring a trailer we would get it
  running first. Second, by no means did we tell you building this car
  would be a goodinvestment. I understand you are frustrated with the
  car, but we have fixed every issue known and driven it for hundreds
  of miles with no issues. One week youlove the car and the next it
  sucks. I hate to say it, but you modified the car heavily, if you
  aren’t able to work thru some gremlins to make it perfect than you
  got intothe wrong hobby.
  We
  went above and beyond to fix the initial issues but at this point I
  really don’t know what is being done to the car outside of the
  shop. If you would like I willwarranty the faulty pump and pay the
  difference for an upgraded one if **** and you think the current pump
  is too small. That or you can bring the car to a localshop, and we
  can assist them. We did exactly what you asked us to do on this car
  on something we told you in the beginning we have never done. For us
  to keepworking with you I need you to understand this is all
  aftermarket parts that doesn’t belong in your car. You need to be
  reasonable with us also. If the pump did infact fail, we didn’t
  manufacturer that, but we can warranty the pump itself thru the
  manufacturer.
  ****
  ******
  Lots
  to unpack here, No were in this email does he state that he is
  willing to taking the car back to fix it, only willing to warranty
  the faulty pump which turns out later to not be the problem. I do
  like that he thinks it's going “above and beyond” to give me a
  proper running car after paying them $60,000. Then accuses me of
  having things “being done to the car outside of the shop”. All I
  see here is he is willing to warranty the pump and assist another
  shop to have it replaced. No offer to do it or pay to have it done.
  
  *** ***** *********@gmail.com>Tue,
  Oct 3, 2023 at 11:28 AMTo: **** ****** <****@kgperformancesolutions.com>
  Cc:
  **** ****** <[email protected]>
  
  When
  I brought this project to you I was clear about three things I
  needed.
  I
  needed it to be able to tow. That car was rated to tow up to 5,000
  lbs. I made it very clear I planned to use it for towing and had you
  install a hitch on the carfor that purpose.
  
  I
  told you over and over again I wanted it to be a quiet car. I said
  this engine came out of a Chevy truck and I wanted it to be just as
  quiet as a stock truck.
  This
  car was going to be my daily driver and as such it needs to be
  reliable.
  2.
  3.
  I
  also stressed to you again and again that I wasn't looking for a race
  car, that this engine would be spending most of it's time running low
  in the RPM range, below2,000, just like a daily driver would be
  driven. That and I wanted the power down low for towing. I explained
  that was the reason for keeping the stock truck intakemanifold when
  you wanted to change for one from a Camaro or Vet. It was also the
  reason for the cam selection I wanted. Pasted below is the
  description of thecam from the BTR web site:
  THE
  EASIEST WAY TO REMOVE THAT PESKY DOD/AFM! If you own a Gen V L86/LT1
  (6.2L) and want to remove the pesky andissue-prone DOD/AFM system,
  this camshaft is the easiest ticket to freedom. This grind mimics OEM
  valve events with a morestable lobe design, and a superior heat
  treatment. This will not be the camshaft for those looking to
  increase their peak powernumbers. It is the choice for those looking
  to maintain and preserve the reliability of their Gen V truck
  platform. This camshaft willrequire a DOD Delete Kit. Professional
  installation is recommended as the vehicle's calibration must be
  adjusted to deactivate theDOD system. Many times, no dyno tuning is
  required as the valve events have not been altered drastically from
  OEM levels, simplychanged to work with non-DOD components. Consult
  your tuner for all questions and concerns surrounding the computer's
  DODdeactivation.
  Does
  this sound like a cam that should have drivability issues when
  leaving from a stop or in the low RPM ranges? Not to me.
  
  We
  did talk about the fact that you have never done a swap with an L86
  GDI engine and it would be a challenge for you, But I told you what I
  wanted, you told meyou could do it and I took you at your word. I
  also provided you with any information I thought could help, the book
  on “How To Swap An LT Engine Into AlmostAnything” along with
  internet articles on the subject I thought could be helpful. We both
  knew it was going to be a learning experience but you had agreed to
  see itthrough and I trusted you to do so.
  This
  build was first quoted as costing $24,700.44. I did my part and paid
  you every time you asked for money. And then the price tag started
  going up, you said youneeded more money to complete the project, I
  paid the price because again I took you at your word that you could
  do the work you agreed to do. I have now paidyou more than double
  that original quote at almost $60,000. And after three years I still
  do not have a reliable car that runs, much less a quiet one that is
  capable oftowing.
  After
  reading your last email I now regret telling you I would accept the
  car with an exhaust system that loud. But it had been over two years
  for you to get the car tothat point. I knew you were putting more man
  hours into the project than you thought it would take. I also knew
  you had so many other paying customers projectsyou needed to take
  care of, that you were no longer taking new orders. I thought I'd cut
  you some slack, I THOUGHT WAS BEING NICE, I WAS BEING A FOOL. Itold
  you in the beginning I wanted a quiet car and you accepted that at
  the time.
  And
  I am a damn fool too. I took the car to a local exhaust shop and they
  told me they could quiet the car down no problem. I can't believe I
  was actually looking forlocal tuners, thinking of having them drive
  the car and see if they could tune it to run better down low in the
  RPM range. I'm not buying it yet that the engine can'trun better
  below 2,000RPM with that cam, that's not what the description for the
  cam states. If I did then I might just spend the money to have the
  exhaust redone. Igotta be crazy! I was planning to spend more money
  to fix the things that you agreed to do in the first place. After all
  the time and money I just wanted a reliable carfrom you and I would
  just deal with the rest. But you have been unable to provide me with
  that.
  In
  your last email you state “We
  went above and beyond to fix the initial issues” are
  you saying that you consider it to be “above and beyond” to
  giveone of your customers a finished project that runs and is
  reliable and doesn't have any issues? Much less one that meets all
  the criteria that had been agreed to.
  You
  then accuse me of causing the current problem with the car by stating
  “but
  at this point I really don’t know what is being done to the car
  outsideof the shop”. Until
  yesterday all I had done was drive it. Yesterday I thought I was
  being helpful by working with **** to find out why the car nolonger
  runs. Now I'm thinking it was dumb for me to do that if I'm going to
  be accused of causing the problem. It's clear the latest issue is
  mostlikely the fuel pump itself, or it could be in the wiring going
  to it.
  I
  have told you the car is fun to drive but it's not enjoyable. It's
  fun when all the noise it makes has people looking, staring and
  waving whenleaving or I drive by. It is also fun when I step on the
  gas because it is very fast . But it is not enjoyable when the car
  bucks, jerks or stalls whenpeople are watching. It makes you feel
  like a fool. It is not enjoyable to listen to the exhaust droning on
  when traveling down the road. Or whentrying to maintain a steady
  speed and the engine is skipping and missing.
  
  ****,
  I like you. I believe you were being honest when you accepted to do
  this project and thought you would be able to complete it as agreed
  to. Ialso like your shop and hope you enjoy what you have done and
  are doing with it. I wish you nothing but success with it. I think
  you have a goodcrew working for you as well. It is a pleasure working
  with Paul. He is good at explaining things and is very helpful. And
  as I have said time andagain, the fabrication and workmanship is
  first rate.
  But
  my take on the situation is that this car had taken way way more man
  hours than you planned on to get it right. Your shop is busy with
  othercustomer projects you need to get done to pay the bills and
  you're tired of dealing with the Buick, it's been three years and now
  that I have it youwant to wash your hands of it and be done.
  I
  was willing to accept the car back with the poor running and the loud
  exhaust as long as it was going to be reliable. I knew you were
  getting sick and tired ofhaving to spend time on it with so many
  other things needing to get done. And I was feeling much the same, I
  just wanted it back and move on. But the first time Igot it back it
  stalled and wouldn't start. Then it started overheating, not
  responding to the throttle. So you took it back and solved those
  issues and had the cardelivered back to me. But after just three
  weeks it will not run again. I was lucky this time it died in my
  driveway. I could have been hundreds of miles from home inthe middle
  of nowhere.
  ****,
  the one thing I refuse to compromise on is reliability. More so now
  that you are so quick to point out “at
  this point I really don’t know what is beingdone to the car outside
  of the shop”. So
  what if you take the car back and resolve this issue? Then the same
  problem comes back or some otherproblem. Your last email made a clear
  impression that you no longer will take responsibility for any more
  issues and just stick me with them evenif it is something else your
  shop was responsible for. What help from can I now expect from you if
  you get the car running and it has a problemnext week or a month or
  two from now?
  Yes
  I knew that the car would never be worth the money I was putting in
  to it. I did it anyway because I plan to keep the car and take care
  of ituntil they had to pry the keys from my cold dead hands so it
  didn't matter to me. That and you agreed to give me a car that would
  be quiet, able totow and a reliable daily driver. After three years
  and almost $60,000 of my money you have not been able to do that.
  It's
  time to stop the bleeding and end this as a painful lesson learned
  for both of us. You and I are both tired of spending time and money
  on thisproject. I can show you the receipts if you like. I already
  had $30,000 in the car, suspension parts and labor, new steering box,
  wheels and tireswhen I dropped the car off for you to start work on.
  I see it as only reasonable that you purchase the car from me for
  what I have paid you in partsand labor. You had been agreeable to
  this idea the last time the car proved to be unreliable. Well its in
  my driveway unable to start again.
  The
  time has come to end this, lick our wounds, move on with our lives
  and hopefully wiser for the experience.
  
  ****
  ****** <****@kgperformancesolutions.com>Tue,
  Oct 3, 2023 at 2:24 PMTo: <******** ***** ***@gmail.com>
  Cc:
  P*** ****** <[email protected]>
  
  I
  am all set with buying the car back. Maybe **** will?
  
  *** ***** *********@gmail.com>Tue,
  Oct 3, 2023 at 3:20 PMTo: **** ****** <****@kgperformancesolutions.com>
  I
  am confused by your reply. Do you mean that you are willing to buy
  the car for the amount I have paid you for the parts and work you
  have charged me? I hopeso, so we can get this behind us. I do not
  understand what is meant by "Maybe **** Will?". Maybe Paul
  will what, buy the car? Can I call you tomorrow or I canmeet with you
  at your convenience.
  
  ****
  ****** <****@kgperformancesolutions.com>Tue,
  Oct 3, 2023 at 3:38 PMTo: *** ***** *********@gmail.com>
  No,
  I meant I am all set with buying your car back. I asked **** and he
  said no as well. We don’t have the money or else we would building
  cars for ourselves. Sorry, I would suggest fixing the issues and
  selling on Bring A Trailer if you don’t like the car you decided to
  build. Maybe the exhaust shop that can easily fix theexhaust will
  help you out since they seem to be better??? Unfortunately, I am over
  this, and I am done going back and forth with you. I tried everything
  to makethis right and now I am being treated with zero respect. I was
  hoping we can resolve this issue without getting to this point, but I
  wish you luck with your next stepsas well! If you think I owe you
  $60,000 for the car, then please have your lawyer contact me and I
  will get him in touch with mine. Thanks
  ****
  ****** Here
  **** states his not going to fix the issue and starts bring up his
  lawyer.
  
  *** ***** **********gmail.com>Tue,
  Oct 3, 2023 at 9:47 PMTo: **** ****** <****@kgperformancesolutions.com>
  I'm
  the one that's out $60,000 I paid you to do the work on the car that
  currently does not run and hasn't run reliably ever since you gave it
  back to me. You refuseto correct the problems with the work you did
  and the parts you installed then tell me to get a lawyer if I'm not
  happy.
  So
  tell me again who is the one getting zero respect?
  You're
  really sticking it to me ****, I'm sure you must be pleased with
  yourself and will sleep just fine.
  ****
  ****** <****@kgperformancesolutions.com>Wed,
  Oct 4, 2023 at 7:31 AMTo: *** ***** *********@gmail.com>
  
  Well,
  that is interesting because I have emails from you stating the
  following…..
  1.
  You
  completed a 1,000 mile trip with the car with zero issues and that
  you are happy with the car.
  We
  fixed the initial issues at no charge and that we WERE willing to
  warranty the faulty fuel pump.
  That
  you needed more info on plugs, tune file and the Holley handheld so
  you could start messing around with the car.
  Finally,
  that you have since brought the car to other shops for their help
  2.
  3. 4.
  Yes,
  I am now standing my ground because you stopped being reasonable with
  us.
  I
  slept 8 hours last night thanks for asking!
  
  
  *** ***** *********@gmail.com>Wed,
  Oct 4, 2023 at 9:21 AMTo: **** ****** <****@kgperformancesolutions.com>
  I
  have the same emails: (Statement below was
  taken from an earlier email.)
  Next,
  the car is still loud, not unbearably so but it does get old on the
  long trips. I have to admit it is kinda of cool when people and road
  crews turn their heads andwatch you go by looking, pointing and
  waving. I don't know yet if I will or not but I may look to quiet it
  down by putting cats on or trying to find a quieter muffler. If I
  dodo you think it would require a tuning adjustment?
  I
  still do not understand why the transmission can be so noisy from
  time to time. I can be just cruising along at a steady pace and let
  off the gas a little bit when goindown a hill and the transmission
  starts sounding like it is chewing up it's gears. The noise may go
  away as soon as I give it a little gas or it may persist. Justreminds
  me of farm equipment or the old duce and a half trucks I drove in the
  army, not a new transmission. I don't know, just seems weird to me
  that it would dothat.
  Last
  thing is when driving at a steady speed, most notably at lower speeds
  and lower gears, the engine is skipping, not running smooth. It is
  not horrible but it's notsomething I was expecting or like. I know a
  cam change may create this issue, I had a friend with a 70 Chevelle
  454SS and another that had 69 Torino Corba Jetwith big cams and ran
  like shit at low or steady speeds. But I'm surprised at the amount of
  shaking at idle at stop lights and steady speeds this does with what
  Ihoped to be a mild cam swap. As soon as I give it just a little gas
  it pulls well and smooths out. I guess some of it may be the motor
  and transmission mounts too.
  Continuing with KG Performance's reply to BBB pasted
  below:
  So
  again, we had already offered to bring the vehicle back to our shop
  and determine the issue, and after the customer had done his own work
  trying to determine if the fuel pump was bad, which is the issue
  here, we had offered to warranty the pump.  Again, we did
  not manufacture the pump.  We have attached the
  installation instructions for the AEM fuel pump which was installed
  in the customers vehicle.  The customer states in this
  complaint that we “used the original 14ga wires and connections the
  car came with and replaced the 15amp fuse with a 40 amp fuse to power
  the new fuel pump.”  We did use the original wiring, as
  the customer states, because the original circuit was a 15 amp
  circuit.  The new fuel pump directions also indicate that
  it should have a 15 amp fuse.  The Holley harness that we
  used for fuel pump power has a 20 amp fuse that not only powers the
  fuel pump but also powers the injectors.  The combined load
  of the 15 amp fuel pump and the load of the injectors is the reason
  for the 20 amp fuse.  The customer had already been
  informed and clearly stated in his emails to us that he was aware
  that the “40 amp fuse (he was looking at) was not the correct
  one.”  He was looking at the fuse for the main power –
  not the fuel pump.  This is clearly where the customers’
  lack of knowledge for mechanical aspects of the vehicle was in
  play.  The customer was trying to do a job and diagnose a
  problem that he has no training in.  In our defense, if the
  customer is a mechanic and knows how to properly diagnose and repair
  his vehicle, then why did he bring it to us for work in the first
  place?  Furthermore, we have attached the diagram for the
  factory wiring of the customers’ vehicle which we used on the
  installation of the fuel pump in question.
  
  I
  do not see in any of the emails above where they offered to “bring
  the car back to our shop” and frankly I'm glad they didn't after
  seeing the real reason for the loss of fuel pressure. The fuel pump
  being bad is not the issue here, their total lack of understanding
  and/or complete disregard of following installation manuals and
  electrical issues is what caused the problem. Here they still do not
  take responsibility for something they just did not do the right way
  and is not only the reason for the loss of fuel pressure, but could
  have resulted in a violent explosion of the car's fuel tank, injuring
  or killing my family, others and me. The fuse they installed for the
  fuel pump was not a 20amp fuse as they state above, it is a 40 amp
  fuse. In the email chain I pasted above, the one dated Oct 2, 2023 at
  10:28 AM I state I found a 40 amp fuse exactly were they told me the
  one for the fuel pump would be and attached a photo of the fuse
  holder for the fuel pump with the fuse out and me checking an orange
  40 amp fuse with an ohmmeter. That fuse is over 260% of what that
  electrical circuit is rated for. That's scary stuff. The reason is
  simple to any one that understands basic electric 101 stuff, it's
  called Ohms Law. Not using the correct size wire causes a large
  voltage drop at the pump. This resulted in a corresponding increase
  in electrical current for the pump to maintain the pressure setting.
  When the car is being started the voltage at the pump would drop even
  more making the problem worse. Installing that 40 amp fuse guaranteed
  the wires would burn at some point. When I realized what the real
  problem was I sent the email below and attached seven photos of the
  burned connection that was inside my fuel tank. They had the photos
  and **** still refuses to admit they are at fault.
  
  ******* *********@gmail.com>
  
  Oct
  7, 2023, 7:07?PM
  
  to ****, ****
  
  I
  am copying **** on this because I think he cares about the work he
  does and if I were him I hope some one would let me about somthing
  like this. I removed the sending unit and found a high amount of
  resistance when checking continuity on the twelve volt wire going
  from the connector that connects to the car to the connector on the
  pump. The connector that goes from outside the sending unit to the
  inside shows clearly the twelve volt pin for the wire to the pump was
  overheating and is badly burnt.  (See attached photos) Now think
  about that ****, there was a connector inside my fuel tank that was
  starting to burn. That is a real bad thing to have. I drove that 
  car with my Daughter and grand kids in it and scares the hell out of
  me.. I'll bet you $60,000 it is because there was too much current
  draw for that connection with that pump and setting it to operate at
  a constant 75psi. Want to bet? I had ordered a new pump and sending
  unit before I fully understood what the issue was. But I could only
  find a low quality one that fits the wagon and even if I found a
  better one that connection through the sending unit will need to be
  upgraded to handle the current through it. I do feel lucky that
  nothing bad happened.  See photos attached 
  
  (Continuing with KG Performance's reply to BBB pasted
  below:)
  The
  customer’s other complaint within this most recent letter is
  regarding the noise level of his vehicle.  The customer
  currently has 4 mufflers on this vehicle, two of which we installed
  as secondary mufflers to help with the noise.  At the time
  of installation, the customer indicated to us he was happy and
  satisfied with the noise level. 
  The
  statement above is not true, I stated I wanted a quite car from the
  very beginning. They stated in other email that they could not make
  it any quieter, so I had to accept it. No room for larger mufflers
  they told me. But that is not the issue here.
  
  (Continuing with KG Performance's reply to BBB pasted
  below:)
  The
  customer has indicated to us multiple times over the past three
  months his satisfaction with the vehicle.  We feel as
  though the dissatisfaction with KG Performance only came about when
  the customer asked us to “buy the vehicle back from him” which we
  do not do.  We told him we were not in the position to do
  so, and since then, is when the customer has started complaining to
  the BBB.   As you can see in the last line of the
  customers complaint he states “At this time I believe KG
  Performance Solutions should reimburse me for the total amount I have
  invested into this car to date and they can have the car.”  We
  find that the issues with this customer are only due to the fact that
  we will not purchase the vehicle back, which leads us to believe the
  customer is a in a financial situation and looking for us to bail him
  out by complaining and stating that his vehicle is “deadly.”  This
  is completely unfair to our business, and hope that the customer can
  resolve his issues another way, it’s sad that he has to drag us
  along.
  
  The
  statement above is just conjecture and/or trying to get out of taking
  responsibility for their mistakes. There are emails above that make
  clear I still had issues with the car and it was clear they had no
  intention of fixing them.
  
  (Continuing with KG Performance's reply to BBB pasted
  below:)
  We
  understand that the customer had an issue with the fuel pump, which
  we happily offered to warranty and replace free of charge.  We
  stand behind our work and craftsmanship, and we use highly rated
  parts in customers vehicles, but sometimes, parts can fail.  This
  unfortunately is something we have no control over.  If the
  fuel pump was faulty from the factory, we would not know this until
  it fails.  This does happen.  It can happen with
  any part that is in a vehicle, even if a vehicle just came off the
  showroom floor.  This is why we offer warranties and
  offered this to the customer as well.
  
  Out
  of all the emails about this issue no were do they state they will
  replace the pump “free of charge”. When I first reported the
  problem to them on October 2nd, they never offered to get
  the car and fix it. Am glad they didn't and I saw the poor
  workmanship they did in the wiring for myself. It is so poorly done
  and dangerous I have to wonder what they would have done to get the
  car running and back to me as fast and cheaply as possible. Again
  this has nothing to do with a failed part. This issue shows a total
  lack of understanding and/or complete disregard for properly
  installing electrical devices and safety issues associated with them.
  
  (Continuing with KG Performance's reply to BBB pasted
  below:)
  For
  the customer to state that we put his family and others in danger and
  he’s happy he didn’t die, is absurd.  He has stated to
  us multiple times the satisfaction with this vehicle, has driven it
  1000’s of miles, we have driven it 100’s of miles during testing,
  and he has now faced an issue, that we were willing to fix, but he
  would not allow us to do so.  Had the customer had us bring
  the vehicle back to the shop, we would have diagnosed the failure,
  whether it be the fuel pump or the installation, would have informed
  the customer, and properly repaired as needed.  However,
  this was not allowed by the customer, hence our hands are tied. 
  
  A
  burning connection inside a cars gas tank is most certainly a
  danger! I sent them seven photos of the connection in the sending
  unit that had burned, they have them. I have more and video as well.
  Again they keep saying they are willing to fix. But at no time in any
  of the emails have they said they were coming to get the car and the
  first time I hear they will do it free of charge is in their response
  to the BBB. All I was ever told is they would warranty the pump and
  up grade it if they agreed to it and assist a local shop to do the
  work.
  
  (Continuing with KG Performance's reply to BBB pasted
  below:)
  We
  will not be buying the vehicle back from the customer, and we’re
  sorry he is now financially in a place where he needs us to do this,
  but we are not in the business of building customers vehicles to
  their requests, and buying them back.  The customer agreed
  on the original quote and was well aware and informed that we had
  never done this particular build before, so the quote could change,
  or we could run into issues.  The price did change, and the
  customer was aware of it along the way.  In order to do the
  customers requested project, it took many parts and hundreds of hours
  of labor.  We never MAKE  customers do anything
  they don’t want, and the customer can choose to stop the project or
  modify it anywhere along the way.  We are not in charge of
  the customers’ financials, they are.  This was his dream
  car, and we built it to his expectations – which he clearly stated
  to us in multiple communications. 
  
  Once
  they had started the work I had a car that had been taken apart and
  no longer ran. The old engine was out and the new engine was in and
  not running and they kept telling me they needed more money to finish
  the build. Doing engine swaps into car is what KG Performance claims
  to do, look at their web site. We did talk about the fact that they
  never swapped a GM direct injected LT engine and it would be a
  challenge. But when they pulled it off it would be something they
  could market , quite a feather in their cap, not many shops do these
  yet. **** convinced me he would see it through and now he won't. But
  he is all to happy to keep the money.
  
  (Continuing with KG Performance's reply to BBB pasted
  below:)
  We
  have done all we can by offering to bring the vehicle back to our
  shop, diagnose the issue with the fuel pressure, replace the faulty
  fuel pump, all of which would be at no cost to the customer –
  however, he has refused to let us do so, and chose to tackle the
  project himself.We
  can no longer offer assistance to this customer, as he will not let
  us assist him.  We will not purchase the vehicle back, as
  there was never any agreement to do so if the customer “no longer
  wanted it.”   
  At
  this point, we are discontinuing any communication with this
  customer.
  
  Again
  and again in their letter to the BBB they say they offered to bring
  the car back to the shop and fix the issue, That they “stand
  behind our work and craftsmanship” but It is no were to be found in any of the emails they sent. The
  closest they come is in the email dated Oct 2, 2023 at 2:04 PM. In
  that email only offer to warranty the faulty pump and pay the
  difference for an upgraded one if **** and I think the current one is
  to small. And I could take the car to a local shop and they would
  assist them. No placed in any of the emails do they state they will
  come and get the car and fix it for free. They do not offer to pay
  for towing to a local shop or pay for them to repair the car, just to assist the local shop. It has
  not been until I read it in KG Performance's reply to the BBB that I
  have heard they offered to bring the car back to their shop! I have
  asked they take the car and fix it in later emails, however after
  seeing their workmanship first hand, I need assurances it would be
  done correctly, no half measures.
  
  KG
  Performance's fabrication and mechanical workmanship seem to be of
  good quality and I repeatedly told them so. Nothing rattles or has
  fallen off the car so far, but I have only been able to drive it for
  three weeks so far.
  
  
  ****'s total lack of concern for giving one of their customers a car
  with a electrical connection burning inside the gas tank frightens
  me. He seems completely comfortable with the fact that the electrical
  work they performed on a customer's car had no were near the capacity
  to safely handle the loads they placed on them. A connection burning inside the gas tank seems and he seems fine with it. He does not even
  consider if they do not do the work properly peoples lives
  may be put at risk. If an car engine quits do to poor electrical work
  the car will loose power breaks and steering. What if it happens at a
  school bus stop, crosswalk, traffic intersection, a curvy mountain
  road or during rush hour on the highway? He doesn't show any sign of caring in any email to me.
  
  I
  do not see anywhere in the email communications between us that KG
  Performance's claims of offering to resolve the issue buy bring the
  car to their shop and fix it for free, or their claims of standing
  behind their work have any merit.
  
  But
  the bigger question here is not my problems with my car and KG
  Performance, it is all the other customer cars they have worked on.
  Have any of them had or are yet to have problems that could injure
  people or endanger others? If the gas tank on my car exploded while
  driving would it ever be known that the poor work done at KG
  Performance was to blame?
  
  They
  need to step up and accept responsibility for the problems they
  caused by not doing work properly. They need to learn to perform
  electrical work correctly and understand the safety issues involved.
  They kept saying in their reply to the BBB they offered to do the work for
  free, but I can find nowhere in any of their emails to me were this is
  true. I may be willing to give them a second chance if they are
  willing to try. But **** needs to change his tone and accept responsibility.
  
  
  
  Sincerely,
  
  
  
  ****** *****