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Business Profile

Spa

Contour Spa West Omaha

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2025 I signed up for a 6 week session of Cryo-Sculpting. The 1st three visits we fulfilled but starting in mid April through now July, they have cancelled every appointment since. When I purchased the package, they told me that they should be completed within a month or two for the best result. After several cancellations and no call backs... ever... from the phone number provided to call and reschedule in the text, I now have little to no faith they will ever reschedule. I hate to think this was a big scam. Loren, who I bought the service through and completed the 1st 3 services was really super. At this time my last cancelled appt was on 7.21.25. I have filed a dispute with my credit card company, just not sure what that will do, but worth a shot.

  • Initial Complaint

    Date:06/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a package of treatments and now the business is closed due to some sort of company dispute. I have tried to contact them and they have not returned my emails. I am still owed approximately $2,000 in services.

  • Initial Complaint

    Date:05/23/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an introductory ($99) cryofreezing session and a 12 session package at Contour Spa on January 6, 2025 for a total of $2,720. Upon arriving at my scheduled session today 5/23/25, I was told by a neighboring vendor that it had closed and was provided a picture of a sign that was previously posted. I was not notified it had closed or been given any contact information about who to contact for a refund of my remaining sessions. I had 2 sessions left of the 12 session package, and had planned to request a free session, as today would have marked the 4th time I wasted time going to a session in which no staff were on-site or had made me wait 30+ minutes before arriving. I have attached the picture of the notice. I am not certain of what has happened at the local vs corporate level, but would like someone to contact me so I can receive my refund. Thank you.

Contour Spa West Omaha is NOT a BBB Accredited Business.

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