Business ProfileforFun-Plex

I was here when the young boy drowned. I will preface this by saying, i am trained in pediatric and adult CPR/AED/First aid. The lifeguards did all they could to revive the boy and they did not stop trying to resuscitate him like some people were saying. There is 4 life guards on duty in the wave pool and they’re constantly whistle blowing the kids climbing on ladders and going against the rules. This makes it difficult for them to watch everyone. However, my 1 star rating is around the customer service. That day we spent 15 minutes at full price for them to shut the park down. We could only get a rain check. That’s fine if the pool broke or a ride shutdown or the power went out. But for an incident like that, i’m not taking my child back there because i’ll just be reminded of the boy and feel extra worried if my kid runs off alone. What fun is that. So I decided i’m not going back for a while and wanted a refund. They refused because it goes against policy. As a business owner, I get you have to protect your business but when serious events happen, that’s what reserves are there for. So you can help the people and not take advantage of them. I’m not happy that I couldn’t get my $240 back and also sad for those people who were affected by the incident and couldn’t get there’s back either. We’re forced to go back so we can remember what happened and enjoy the park by worrying the whole time for our kids.