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Business Profile

Transmission

Auto Trans Matic
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Auto Trans Matic's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Jason C

      Date: 09/07/2025

      I made an appointment with Auto-Trans-Matic (ATM) on July 2nd to get a transmission issue fixed. When the torque lock up was engaged, the transmission couldn't hold 4th gear.
      It took over a week before it was even looked at. And after weeks, I paid $770 and took the car only to bring it right back because it was still broke. Same complaint.
      After two months the car was finally done. $1372.°° and I have exhaust leaks, an engine that ticks, and no gasoline.
      -Collector gaskets. Immediately when I picked up the car the second time, I could hear an exhaust leak and ticking sound. Collector bolts were removed and the old gaskets were re-used. This caused the:
      -Exhaust to hit the leaf springs and fender. The collectors kept the exhaust inline so it would not rub the quarter panel or leaf springs.
      -Starter falling out. When I got home, I needed to move the tractor. I could not start the car because the starter was grinding. The bolts were very loose.
      -Adjusting valves I continued to look for the ticking noise. I removed the valve covers and adjusted the rocket arms. This did not fix the ticking noise. I pushed the distributor cap and it sat back in place and the noise stopped.
      -Over 5 gallons fuel missing. The car usually gets 10-12 mpg but with ATM, it got 6, meaning fuel had to be siphoned from the gas tank. When I left ATM, I went to fill up. I added almost 14 gallons to an 18 gallon tank. ATM added 4 more. Where did the gas go? Was the car even safe where it had been parked these 2 months?
      -Distributor cap and rotor. The engine was not supported when the transmission was removed. Instead, it rested against the new distributor, causing a ticking sound and damage to the cap and rotor
      So, I spent 4 hours replacing the collector gaskets and lining up the exhaust. Adjusting rocker arms trying to fix the ticking sound. Replacing the distributor cap and rotor. Getting the starter installed properly. Cap and rotor $40. exhaust gaskets $25.Valve covers gaskets $25.

    • Chris S

      Date: 07/19/2023

      Non-existent communication. Rare that someone picks up the phone here. Had a vehicle get a remanufactured transmission installed in the spring. They were a month behind their estimated timeframe. They never called me during this time to update. I had to call weekly to ask for status updates (which was difficult because there never seemed to be anyone answering phones). After the car was at the shop 6+ weeks, finally got the car back.
      Drove 2-3 months and only about 5000 miles when the transmission they put in malfunctioned. Dropped car off and called to explain that it needed warranty service. It's now been 2 weeks and no communication from them. Still haven't been able to get someone to answer the phone today. This used to be a great company when they were started in the late 90's early 2000's. What happened?

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