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Business Profile

Heating and Air Conditioning

TurboTemp Mechanical L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20th, 2024, I entered into a written contract with ***** ******, owner of TurboTemp Mechanical, for the installation and repair of HVAC ductwork in my home located at **** ******* ** **, Alliance, NE 69301. Per our agreement, I paid $5,000 upfront, with the remaining balance due upon completion of the work.
    Since that date, no work has been delivered, and I have received no communication from *** ****** after my final outreach on January 7th, 205. I have made multiple attempts to contact him via text and phone without success. I have since confirmed that ***** ****** and Turbo Temp Mechanical are not licensed HVAC contractors in the City of Alliance or registered with the Nebraska Department of Labor, which raises further concerns about the legitimacy of the business operations. This situation represents a clear breach of contract and failure to provide services for which payment was made in good faith. Desired Outcome: I am requesting a full refund of $5,000 due to breach of contract and failure to deliver any services or materials. If a refund is not issued promptly, I will pursue legal and civil remedies.

    Business Response

    Date: 05/19/2025

    In the documents I have attached you can see in the invoice and estimate it clearly states that "This budget also reflects time
    Fram (Frame) as discussed. Upon accepting the estimate we disscused that we would not be able to get to it right away and it would be a while before we could. As far as the SLANDER of not being a Licensed contractor in the city of alliance, You can obviously see in the document attached we were registered and have held a contractors license in the city of Alliance. You can also see in the documents attached we are also registered and have a contractors license with the Nebraska department of labor. 

    Customer Answer

    Date: 06/17/2025



    Complaint: ********
     

    I am rejecting this response because: Contact has been made but no effort has been made to refund the 5,000 dollars since May 19th. Two certified letters were sent to Turbo Temp Mechanical addressing a resolution. Still ***** ****** has made no effort to refund the 5,000 dollars. No Slanderous statements have been made. Verification and Business credibility was done due to lack of professionalism.



    Sincerely,



    ******** *****

    Business Response

    Date: 07/08/2025

    We have been in contact with the customer and he verified that he received the first check refund payment of $2,500 in the mail and accepts the terms of the second refund payment check to be sent out on the 1st of august.

TurboTemp Mechanical L.L.C. is NOT a BBB Accredited Business.

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