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Business Profile

Storage Units

Go Store It Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got 2 units with them back in July 2023 with *****. He told me they don't go up much on the units when they do. He said to contact him when they do and he would see what he could do. The first time I sent him an email about the increase and he changed it. He was able to keep it from going up. I get an email in Feb saying they are going up again. That is 2 times and it has not even been a year. I sent ***** another email. I find out he is no longer with the company. I speak to a new lady at the Winston ********* She said she would reach out to her manager. Her manager finally calls me like a week later. I explain all this to her. She tells me she has reached out to her manager to see what they can do. I have waiting 2 weeks with no response from anyone. I mail my payment in for March not including the increase since she said she was going to see what they could do. I get my payment receipt and it still shows I owe $44 dollars for both units. I called the ************** and left a message about this. These places don't need to go up on current tenants they have. I had also given them a referral. Which are my parents and they went up on there unit as well. The way the Economy is right now they don't need to be going up on people's units. Most people are just getting by. My parents are on a fixed income. I just lost my job in November and I'm looking for work.

    Customer Answer

    Date: 03/12/2024

    I have not heard from the business in response to my complaint.  I've called and left a message with no call back from them.

Go Store It Self Storage is NOT a BBB Accredited Business.

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