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Business Profile

Oil Changes

Strickland Brothers 10 Minute Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

This profile includes complaints for Strickland Brothers 10 Minute Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Strickland Brothers 10 Minute Oil Change has 338 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 24 I went to the Strickland Brothers oil change and spent $59.90 taking a oil change after the oil change my engine started making knocking noise but the engine would still run as of March 31, 2025 at 3:46 my car shut off on the side of the road due to oil, pressure problems and engine knocking and Im pretty sure it has something do with them putting wrong oil in my engine because my engine wasnt making noise before the oil change

      Business Response

      Date: 04/15/2025

      Hi *******,

       

      We have been in contact with the customer for this one. I just reached out to our Area manager for an update. 

       

      Thanks, 

       

                                     

      ****** santos  

      Customer Service Representative 

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      oil changed on Thurs March 6. I took my oil and filter for a reduced price. I asked for fluids and tire pressure to be checked. The guy poured 2 quarts without a filter then used one. I was told price $57. Why? going rate, I was told. I left and started doing some checking. My brother is a cop in the city and they have dropped this place due to price gouging and cheap oil. I took me car to another oil change place and was told their rate was $25 and that oil had been spilled down in my engine and other areas, along with a whining sound. I took it to get an estimate to fix this($133). I took the car back to Strickland and spoke to ****, the asst **** He would not give me money back. There is a video of the session. I also lost a tire stem cover. I want my money back, including what it costs to fix it and to cover the $5 for the tire stem cover. I also want the public to know what a rip off this business is to protect others. I would love to have them shut down ultimately. They are crooked and no good

      Customer Answer

      Date: 03/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  I am supposedly getting back the oil change amount and to fix the oil spillage.  So far the check has not arrived.  

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oil filter housing Cracked by tightening to tight at time of oil change Cost $777 To Fix Could only have been Cracked At time the oil was changed

      Business Response

      Date: 04/15/2025

       

      This customer was sent a denial letter on 3/11/25.

       

      The customer is requesting that we reimburse him for the replacement of the oil filter housing at ******** Auto. The customer never consulted us to let us know that the vehicle was damaged or allow us to inspect the issue before providing us with an invoice from ************** Auto with work that had already been completed. It was almost 5k miles after his service with us. The vehicle would not have made it 5k miles while leaking oil without having a sized motor due to oil starvation.

       

      Thank you, 

       

                                     

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 2/25/2025 Amount of transaction: $200.98 I came to Strickland Brothers 10 minute oil change for an oil change and a state inspection. Upon inspection one of the shop employees told me there was a minor oil leak, his words on a scale of 1-5 its a 2. The employees recommended that a fuel stabilizer be used to control the oil leak from getting worse. I listen to his recommendation and agreed that the oil leak should be stopped.After the service, I did my own research, called other shops and ******* to find out that fuel stabilizer does not do anything to help oil leaks and may actually worsen the issue, if it existed at all. After the service the car was shaky and the engine sounded different than before I took it in. There were other charges on my statement that were not recognized as well, such as shop supplies, special filters and special tax.I spoke with the store manager on 2/27/2025 to get more information regarding these charges as well as my concerns as to why the fuel stabilizer was needed. The manager told me I was accusing him of my vehicle issues based on an oil change and acted in defense. He would not allow me to speak properly, cutting me off and asking his other employees to confirm/back up what he is saying. After my claims were disregarded and I could see that it would be if no direct help to continue speaking with them, I left the establishment.

      Business Response

      Date: 04/15/2025

      Thank you for sharing your experience. Were very sorry to hear about the concerns regarding your visit on February 25, 2025, and wed like to make this right. At this time, were unable to locate any prior communication from you through our customer service channels, but we want to ensure your concerns are fully addressed.

      If this matter has not been resolved, we would like to escalate this to an area manager for further review. Please reach out to our **************** team at ************ or email us at ************************************************************************************************************************ with your contact information and any supporting details, and we will make sure it is promptly reviewed.

      We appreciate your patience and the opportunity to assist further.

      Sincerely,

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec, 21 2024 I went to Strickland Brother for an oil change. The cost was ******. I called Strickland Brother a few days later and informed them that my car is leaking oil and they asked me to bring it back in so I did.I shared with them, that my car was not doing this before I brought it in for a oil change. You see I just brought the car in May of 2024. The assistant manager who name is ***** told me that when I brought the car to them in ************************************************************************************ then. I did not own the textile then. I also had them to rotate my tires. There was another guy there that spoke to me and gave me the number to customer service ************. I called customer service on several occasions leaving messages, no called me back. On January 7 2025 I spoke to ****** he took my number and stated that someone would give me a call. No one did. I called back on January 10 2025 spoke to ****** again he assured me that someone would give me a call I have heard from anyone. I also called on January 14 @ 10:53 spoke to ****** again no one has called me about this matter and I need assistance with this matter

      Customer Answer

      Date: 02/04/2025

      Took the car to *******************************************************************

    • Initial Complaint

      Date:12/19/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/7/2024 around 1300 local I visited your Oil Change location on ******* for a 2017 ****** Rav4 XLE. Unknown to me I developed a leak that I noticed the next day coming from the drain plug. Your tech cross threaded the oil drain plug causing a leak until I had it repaired at ******* on ***************** in *********. My mechanic at Meineke said the drain plug hole threads were damaged when the plug was put back in and caused the leak. The whole drain pan had to be replaced. The total cost out of my pocket is ******. I am requesting reimbursement for this unnecessary repair caused by Strickland Brothers Oil Change

      Customer Answer

      Date: 01/06/2025

      Company did respond to me and is giving me a full refund for the claim I submitted on repair work. 

       

      Please close this response out

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 2-months ago I brought my van in for an oil change at Strickland Brothers Oil Change in ******** VA and while my car was in the bay the manager informed me that my oil pan drain plug had been damaged/stripped out due to the work of the previous technician who had last changed the oil. He confirmed that it was one of their former employees who had since been fired and was responsible for a number of similar mistakes on other vehicles brought into their place. The Manager then generated a **** and sent it to corporate and then told me to drive my vehicle to the nearest shop for repair with the assurance that Id be reimbursed by his company. I spent $433.48 at **************** in ******** on the repair and missed appointments that day because of the situation. Since then, I have left several voicemails at two different numbers for corporate and have received no response from them.

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/31/2024, I went to Strickland Brother in ***********, WV. I got a an oil change and tires rotated on my car. It was the car's second oil change ever. When I drove off in the car I came back immediately as my transmission was slipping and having a hard time shifting. I went back and they did not tell me they accidentally opened and drained some of my transmission fluid. Told me to let them know if I figured out what was wrong. Got it to dealership, they documented transmission plug being opened and the volume it took to flush and refill transmission. I am still have squeals and having issues with transmission. I called *** ******* and have emails and text confirming this would be taken care of. It hasn't been. He had sent me a claim number and I contact ******************* myself. I have not had any progress and my car still isn't fixed and I have not been reimbursed for my costs and have not heard anything from their insurance other than their is a review. Mr. ******* gave me every indication that this would be taken care of and no contact or information has been provided. I have included the invoice for work, the receipt for work I have to have done because the transmission fluid was partially drained and statement with details from the dealership and photos showing marks on the plug for transmission. ******************* Agent can give me no indication of how this will be settled. The number on the screen shot is Mr. ******* of Strickland Brothers.

      Customer Answer

      Date: 10/11/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Strickland Brothers 10 Minute Oil Change regarding complaint ID ********.

      Regards,

      ***** *****

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1st I had my oil changed at this establishment. By the time I got home my car was rolling black smoke. I thought my car was on fire. I grabbed my 3 year old from the back and quickly got away from the car. The smell was awful. Eventually the smoke died down and I saw there was oil from front to back of the under side of my car and even up the door of my trunk. There was oil dripping from everywhere. I immediately contacted Strickland brothers to let them know. The manager and another employee came to my home to see if they could fix the issue. It was determined my car needed to be towed back. Once investigating the issue, it was determined a spliced gasket had been used during the oil change. A gasket that had literally been cut almost in half. I was told I would receive a full refund for my service that day of $119. I have called customer service many times, I have left 2 voicemails, I have sent 2 email, I have contacted the text option they list on their website and have yet to receive a response or a refund.

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

      First and foremost, please accept our sincere apologies for the delay in respondingweve recently completed the setup of our Better Business Bureau response system, and we appreciate your patience.

      We are deeply sorry to hear about your experience and the distress it caused, especially with your child in the vehicle. This is absolutely not the experience we strive to provide, and we understand how alarming and frustrating this situation must have been.

      We take matters like this very seriously. Based on your account, its clear that the service you received fell far short of our standards. Please know that we are committed to investigating this further and ensuring a resolution.

      To that end, we would like to connect directly with you if your issue has not yet been addressed. At your earliest convenience, please reach out to our customer service team at ************************************************************************************************************************ so we can personally follow up and resolve this matter, including processing the refund you were promised.

      Again, we sincerely apologize for the inconvenience and lack of communication youve experienced. Thank you for bringing this to our attention.

      Sincerely,

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very incompetent business Will talk about it when I receive a phone call Thank you

      Business Response

      Date: 04/15/2025

      Complaint ID #: ********

      We sincerely apologize for the delay in respondingweve recently begun reviewing and addressing our BBB feedback.

      Were sorry to hear about your experience and would like the opportunity to speak with you directly to better understand and address your concerns. Please feel free to reach out to us at ************************************************************************************************************************ with your contact information, and well ensure your message is forwarded to the appropriate team member for follow-up.

      Thank you for your patiencewe look forward to resolving this with you.

      Sincerely,
      Customer Relations Team
      ********************************************* Oil **********************

    Strickland Brothers 10 Minute Oil Change is NOT a BBB Accredited Business.

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