Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3 2024 I received an estimate from Few Moves LLC Wilmington ** to move household items from *********** to **************. The estimate, # ****, for $12175 was written up by ****** *****, agent for Few Moves, and for a move that was dated 12.11.2024. At the time of the estimate I had no actual moving date because my house was not sold. The idea as discussed with the agent was to get an estimate in May 2024 and lock the price in for a future move no later than December 11 2024. On May 18 I paid Few Moves a deposit of $3090 with a provisional move date for May 31 2024. inserted as a place holder for a future move date to be decided based on the selling of my home. This was clearly agreed between myself and ****** *****. On or around May 30 I received a call from ****** Small admin assistant at Few Moves saying their moving truck was on its way. I had not contacted Few Moves since May 18, had not asked for or arranged a move and had not sold my house. I tried to contact the agent who had drawn up the contract only to discover he was no longer with the company. I contacted ****** Small who claimed my wife had told her we had sold our house and requested the move.. Neither true. ****** said we had lost our deposit because we hadnt cancelled the move ahead of time. When it was pointed out that the date on the contract was for a place hold she reacted with surprise and said she would talk to the owner who refused to refund the deposit. I asked to speak to the owner who refused to speak to me. I then received an unsigned email accusing myself and my wife of lying, stating that we had failed to meet the terms of the contract and that Few Moves would not refund the deposit. All further emails and phone calls by myself to Few Moves were unanswered . I contacted an attorney who wrote the owner. Attorney received no response. Attorney advised me to take the matter to the ** Small Claims

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Few Moves of Wilmington, ************** contracted with me and moved my furniture from their storage unit to my new home on October 13, 2023. I paid them $800.00. I noticed they had unloaded furniture that was not mine and I returned it to the movers prior to them leaving. I also noted Few Moves did not bring the entirety of my furniture so I called them. They said they would bring the rest of my furniture on Monday, October 16. It is now October 20 and they have not returned the rest of my furniture, despite me calling every day for the past week. I do not want money. All I want is the rest of my furniture delivered. ********************* ************.

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Few Moves to move me from ** to ** Sep 2022. I purchased full coverage insurance. Upon discovering damage, I placed my claim & after several emails, forms were sent 24Oct2022; Photos of damages sent 03Nov2022; An update was requested on 14Dec2022. All of these messages were ignored until photos and another email sent again 23Jan2023. I then receive a hastily typed note dated that same day stating that the claim is denied because the furniture was wrapped. On Jan 30th I sent an email to ****************** and included **************** stating my displeasure with the lack of professionalism and requested "Please have someone inform me what further information is needed for this claim" and I have not heard back. The desired resolution is that they repair/replace the items or reimburse me for such.

  Business Response

  Date: 03/09/2023

  ***************** did hire us to perform her move. Before her move she stated to ** multiple times that her previous moving company did not payout her last claims. Due to ***************** continuing stating this we took precautions for her move verifying all furniture was inspected pre/post move in the case that we were accused of any damage that was not our causing. During the move ***************** called our office to rave about how well the crew members were wrapping and protecting all of her furniture. Upon unloading and stage her items in her home the crew members it a walk through the home with *****************. After inspecting her furniture she signed off stating all of her furniture was received in good condition. A month later called our office stating her kitchen table had been scratched during the move. This was not possible as she and the crew members confirmed after the move that the kitchen table was not scratched but yet a month later suddenly it did get scratch. 

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19451881
  
  I am rejecting this response because: it is an inaccurate depiction. Not that it is their business, but the last movers did pay for damages they caused (broken TV). I did not purchase premium coverage from them but at least they were reputable enough to admit their fault. This is what led me to pay the expensive insurance premium for this move. I was told long before I scheduled the job that everything would be padded & wrapped- but most movers do that- it doesn't mean damage won't occur. I called the office to make someone aware of how interminably long it was taking to load the truck since I was promised 3 men and only got 2. You'd think movers would know this- but anyone who has ever moved is well aware how long it takes to unpack & move your items around. Immediately after the move, you do a quick review of what items you can actually see in the chaos, and sign off so they can go. I believe that is why you can submit a claim after the movers leave. I never called the office to report a scratch to the dining room table- as that is not even on the claim document- and actually was never brought into the house since it was too large for the room. So I am unclear as to how that much detail was fabricated in your response? I emailed the sales person to find out how to submit a claim. Before I could submit photos, I still had to unshrinkwrap the dining room chairs because the movers hadn't- which is when I saw the paint rubs. There is actually not one instance that I used "scratched" on the claim. It appears this company is unwilling to provide customer service and simply steals the money from insurance premiums. What is the purpose of paying for full coverage if claims are not acknowledged? I have requested someone get in touch with me regarding next steps and been ignored. I have requested to speak to the owner and been ignored. I would like to request a refund of the insurance premium since it was a completely worthless purchase and it does not appear this company will honor the claim.
  
  Sincerely,
  
  *****************************