Complaints

This profile includes complaints for CEPCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CEPCO

  1628 Doctors Cir Wilmington, NC 28401-7406

  
• 

  CEPCO

  1022 Grandiflora Dr Ste 100 Leland, NC 28451-7006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company gave false fine, then false written notice of hearing. When contacted, stated the fine would be stayed until next hearing date but then proceeded to bill me and added an additional fine for late payment.

  

  Business Response

  Date: 09/18/2023

  Hello

  In response to the complaint received from Complainant:

  1 . Resident was sent a notice on 5/31/23 for her grass needing to be cut (please note this is not the owner of the home but their daughter).
  

  2. Resident received a hearing opportunity letter which was sent on 7/12/23.
  
  Resident called and asked for a hearing on  7/19/23. The Property Manager (**), responded to her via phone and email that her hearing date was to be 8/15/23. Our compliance clerk that normally attends these compliance meetings was out at the time however, the ** ccd her and the Compliance Chair for this community on the email. In his response he asked to please let him know if his information to Resident was incorrect to which no one responded. It was later determined that the information he gave her about her hearing was incorrect as the hearing was a week before on 8/8/23. The ** received an email from the Resident on 8/14/23 and responded to her apologizing for the mistake as she received a fine from the hearing committee but never had her hearing opportunity. The ** told her he would contact the board and make them aware of this mistake. It was determined that in the meantime her fine would be put on hold until she could meet for the September Hearing which took place on the 12th in which she attended and was fined $25 by the hearing committee. All she should owe is $25 however, her account balance was showing $45  which included a $20 late fee which has now been removed. 

  The ** emailed the Resident the below this morning and she stated she would be in the office today to pay the $25.

  "I hope you are having a fantastic Monday morning. Some updates for you on your account.I see there is a $20 late fee that was not taken off when we put the account on hold for you to attend the hearing, we will have that removed so no issues there. I am sorry that the hold did not come off and we didnt catch that but easy correction for us on our end. We still have the $25 on your account for the fine that was placed by the hearing committee. As you may or may not know we can not remove that fine as it would be up to the board. If you have anything else you would like to discuss please let us know."

  Unfortunately, this all happened due to an honest mistake on the hearing date.  

  Thank you, 

  ***********************

  CEPCO Management

   

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20613826
  
  I am rejecting this response because false statements were made and the issue is not resolved. I own the property. The fine was not sent on the date described. They charged me a late fee on purposefully and fraudulently. I cannot trust their emails due to continued lies. The issue is ongoing with lies and specific targeting for fines.
  
  Sincerely,
  
  *****************************