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Find a Location

Valvoline Instant Oil Change has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Valvoline Instant Oil Change

      1051 Industrial Park Dr Smithfield, NC 27577-6022

    • Valvoline Instant Oil Change

      604 N Spence Ave Goldsboro, NC 27534-4262

    • Valvoline Instant Oil Change

      1208 E 10th St Roanoke Rapids, NC 27870-3010

    Business ProfileforValvoline Instant Oil Change

    Lube Service
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Valvoline Instant Oil Change offers lube and oil changes. They also offer minor car repairs.

    Business Details

    This is a multi-location business.

    Find a Location

    Valvoline Instant Oil Change has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Valvoline Instant Oil Change

        1051 Industrial Park Dr Smithfield, NC 27577-6022

      • Valvoline Instant Oil Change

        604 N Spence Ave Goldsboro, NC 27534-4262

      • Valvoline Instant Oil Change

        1208 E 10th St Roanoke Rapids, NC 27870-3010

      Location of This Business
      1051 Industrial Park Dr, Smithfield, NC 27577-6022
      BBB File Opened:
      8/17/2000
      Years in Business:
      25
      Business Started:
      1/1/1999
      Business Incorporated:
      6/18/1999
      Type of Entity:
      Corporation
      Business Management
      • Mr. Lee Graddy, Owner
      Contact Information

      Principal

      • Mr. Lee Graddy, Owner

      Customer Contact

      • Mr. Joe Graddy, President
      • Ms. Margaret Graddy, Secretary
      • Mr. Lee Graddy, Owner
      Additional Contact Information

      Fax Numbers

      • (919) 934-1637
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/21/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      on Jan 13 2023 I took my 2018 Dodge Ram truck for an oil change , they performed an oil change and supposed to be a transmission flush, the technician put to much fluid in the transmission and used 3 quarts over, after I got my truck back it would not go into gear and the truck could not be driven. I went back to the store to talk to the manager and advise my transmission is now messed up because of the transmission fluid service, they advised it was not their fault even though they had know flooded my transmission because they put in to much transmission fluid, they advised when the truck was brough in the check engine light was on. Because the truck is now not drivable I had a mechanic look at it, he advised because they used to much transmission fluid I will now need a torque converter with parts and labor will cost around $1000.00 , Valvoline will not take responsibility when they are the ones who damaged my transmission

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lindsey

      1 star

      09/01/2021

      I typically never go to quick oil change places such as Valovoline, but I wanted to get my oil changed on my lunch one day so I figured I would try it. When I pulled in the parking lot, I was greeted by one of the employees with the phrase "hey baby what do you need done today?" which I already thought was unprofessinal. I brushed it off and waited my turn. When I pulled into the bay area to get my oil change, there were two main guys working on my car (different than the one who greeted me) -- one that spent his time asking if I had a boyfriend and the other who told me he had only been here a week and had no experience in automotive work. Mind you -- this was while my car was being worked on so it wasn't like I could have driven away. After I left, I could not get a mile down the road before my car started smoking and not accelerating. It turns out that Valvoline never drained my oil before putting another more oil in. My vehicle had a 5.7 quart oil capacity and it had almost 12 liters of oil in it. I had to take my vehicle to the mechanic and spent hundreds of dollars fixing their mistake along with the damage it had caused and the manager only refunded me for the oil change and nothing else. When I talked with the second manager, he even warned me to never take my vehicle to places like that because they will hire anybody. I have since had to get a new vehicle due to the damages done by Valvoline, when again, I was only refunded for the oil change and was told that is the best they could do. I am not ever one to leave bad reviews, but this situation was pure negligence and was not even resolved in the right way. I strongly suggest never letting anyone at this establishment touch your vehicle.

      Local BBB

      BBB of Eastern Carolinas

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