Reviews

Review Details

• Review fromErik J

  Date: 06/23/2023

  1 star
  I never received an order I placed with swap nor have i received a full refund. I have sent numerous emails, however all outreach has failed to even receive a human-generated response. Brief synopsis is this. 3/24/23 I placed an order for two pairs of shoes 4/3/23 order not received and I began emailing you to inquire about its status.4/5/23 i received a notification about the database issues and my order was no longer viewable.6/13/23 still haven't received the order nor a full refund. I have given up on trying to contacting them and would encourage others not to do business with them.

• Review fromSandra H

  Date: 06/10/2023

  2 stars
  I have shopped here for several years now and this time it is hard to find my size and if I do only 6 or 7 items shown-, It. Was easier and faster to shop before the changes.

• Review fromChristine K

  Date: 05/25/2023

  1 star
  Did not receive full order and was charged for items not received, No answer from company after leaving several e mails. Do not expect to get items or a refund from them, Company needs to be shut down,

  Swap.com

  Date: 05/26/2023

  Our apologies for the delay. Your out of stock items have now been refunded. 

• Review fromMarsha H

  Date: 05/21/2023

  1 star
  Never received all of my order. I contacted them and they asked me for the order number as if they didn't have any record of it. Never do business with them again .worst company ever.

• Review fromKelley S

  Date: 05/12/2023

  1 star
  Not sure WHAT is going on with this company. Placed an order April 14th and received a partial order. I have email numerous times. I received a robotic response stating they are behind and to be patient. They sent me a request to rate the response regarding my inquiry. Needless to say, I was not generous in the compliment department. Several other emails were sent on my behalf and no response. I will not be shopping with them any longer nor will I recommend them to my friends.

• Review fromKaren K

  Date: 05/08/2023

  1 star
  I order 4 pieces of clothing all in new with tags or like new condition. I received 2 pieces which were damaged and obviously worn. The other 2 items did not ship and were automatically canceled. They issued a refund for the 2 that were canceled, but did not refund shipping fees. The 2 that arrived in poor condition, I attempted to return. I received a "return approved" email, but no instructions/return label, etc. I ended up disputing the charges with my credit card company. Their return policy does not include refund of the shipping charges, and for any returns, $10.99 will be deducted (i.e., I will end up paying close to $22 for NO articles of clothing). This is rediculous!

• Review fromAngela E

  Date: 05/05/2023

  1 star
  I started shopping with Swap.com because of a friends referral. The first order, however, arrived with me getting two items that were wrong. I should have known this was an omen. In the years following, half of my orders have arrived on time, the clothing is in good or better condition and its something that I would have paid that price for had I seen it locally. Butthe other half of my orders have been just plain incorrect size or item type (skirt instead of skort); the quality is pitiful (holes, stains, stretches); and it arrives too late for the $10! shipping fee. The inventory is mislabeled. *** contacted Customer Support on numerous occasions to bring this to their attention. How can workout leggings be labeled as capri pants, and shorts (or skorts) be labeled as skirt or a sports bra be labeled as intimates? Come on, guys! Hire people who know what clothing styles are and how to properly categorize them AND provide proper sizing on mens clothing or get out of the business. Email responses with this company are slow or not at all. I even wrote to Customer Support offering my services to sort out the inventory, at a very fair wage, and heard nary a word. Guess they really dont care about people willing to help them make their business better so what do you think they feel about customers? Look elsewhere for your online consignment needs.

• Review fromCrystal V

  Date: 05/03/2023

  1 star
  I have been a customer for a very long time. Recently half my order or my entire order has been suddenly out of stock. I get either a store credit that expires after awhile or a refund. But there is never an explanation as to why half or the entire order went ****. Very disappointed and at this point it is highly unlikely I will ever order from them again

• Review fromAnn A

  Date: 05/03/2023

  1 star
  *** sent repeated emails about the loss of my account and have only received generic emails in return. I had money in my account plus had payouts that I never received. I also have many nice items still for sale that Im guessing I wont be compensated for. I understand they recently changed their online site but no notice was given about the changes and as a long ********************* and buyer it feels very unprofessional. I really enjoyed Swap and I hope they will make up for what *** lost in old and future payouts. Thank you.

• Review fromChandra C

  Date: 04/29/2023

  1 star
  Half my orders have been unable to be shipped because the product is suddenly not found. I havent gotten refunds, and then there have been orders that 2 weeks after purchasing have yet to be sent. I contact them via email and have yet to hear anything back from them.