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Business Profile

Moving Services

Best Choice Moving Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with 3rd party 7 May 2025 (Moving ******* - *****, **) to transport household goods *******, ** to ****************, **. Paid 3rd party Moving Apt $3,842.82 in credit cards. Day of move received call from Best Choice Moving Services (*******, **) that they are the carrier. Arrived at 10PM on 24 May. Gave me a ***** **** of Lading to sign, I refused, driver said no packing without signing. Agreed to sign if the same quoted dollar amount and delivery date were kept. He said of course. After packing and wrapping some of the goods he demanded $2862.68 in cash before he would load the goods. He now completes the *** showing cost has tripled the amount quoted and also stated he had 21 days to deliver the goods. This far exceeded the 29 May date agreed upon by Moving ********* I did not sign last ***. Driver took the cash and then said he must unload the current partial load he had in his truck. I told him not to do that but take only the boxes and furniture he could fit into the current available space. He refused to load the truck. I said take one piece of furniture and load it, He refused again. At that time I cancelled the job with him and informed Moving ******** that I was cancelling due to non performance. Driver would not give back cash and departed. I rented a Penske truck the next day, loaded it and transported goods to final destination. Contacted Moving APT requesting refund and they refused. They said Best Choice had already delivered the goods and were paid. I said Best Choice did not move any goods. Moving APT requested info on truck I rented for $2,800 which I emailed to them. Shortly after I receive a call from Best Choice requesting info on truck I had rented. Best Choice apologized for inconvenience. I asked for refund of cash payment and they refused. Said they were filing with insurance company and they would subtract their time and materials costs from any refund. I could expect a 90 day delay.

Best Choice Moving Services LLC is NOT a BBB Accredited Business.

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