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Business Profile

Electrical Power System Backup Systems

Generator Supercenter of The Triangle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power System Backup Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently had our generac backup generator installed July 2022. We also purchased the service plan through generator Supercenter of North *******. They performed the bi annual service (a couple months late past the 6 month ***** on 4/10/2023 and upon their service there was an oil leak in the new unit. They shut off the back up generator until they can send a service agent to assess and fix. It is under warranty so all is covered however I have been calling since 4/11/2023 to get an appointment. Just an appointment - but no one can help with that. I have called several times to which I get the same response that no one is in the office by the receptionist. I even asked for the supervisor and owners and they are never in. No call backs. On their web page they advertise 24 hour service as part of the service plan. I have a critical business where I need back up power - hence why I need this back up and running. Just looking for a call back and schedule, and to follow through on what they advertise.

    Business Response

    Date: 05/19/2023

    BBB,

    My co-owner and I have personally gone out to visit ************** at his home to make sure there was resolution.   The process has been back on track and we feel ************** is satisfied with where he stands on the performance that was necessary to get his job completed.   There was a change in ownership during his lead up to and install.   We have addressed those issues internally and feel ************** is comfortable with Generator Supercenter today and moving forward.   We look to with anticipation in being able to continue to service his needs.

     

    *******************, Co-owner

    *************************, Co-owner

     

     

    Customer Answer

    Date: 05/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I truly appreciate the visit from the new owners of the Generator Superstore and feel confident they will and have made changes to address the needs of their customers.   

    Sincerely,

    *************************

Generator Supercenter of The Triangle is NOT a BBB Accredited Business.

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