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Find a Location

Paul Mitchell The School has 1 locations, listed below.

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    Business ProfileforPaul Mitchell The School

    Beauty School

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers training in cosmetology.

    Business Details

    Location of This Business
    8551 Glenwood Ave Ste 100, Raleigh, NC 27612-7358
    BBB File Opened:
    3/11/2011
    Alternate Business Name
    • Emerald Academy - A Paul Mitchell Partner School
    Business Management
    • Mr. Elton Williams, Operation Mgr.
    Contact Information

    Principal

    • Mr. Elton Williams, Operation Mgr.

    Customer Contact

    • Mr. Elton Williams, Operation Mgr.

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 12/23/2021, I withdrew from Paul Mitchell The School in *******, NC. Due to the COVID-19 outbreaks and concerns, I had health concerns. On several occasions, I sat in a packed room with other students. This happened during and after receiving reported COVID-19 cases. Also, they fired the spa teacher. The teacher was responsible for teaching a important part of the cosmetology curriculum. Also, I never received the Milady textbook as promised. The astronomical price of the program didn't compare or fulfill the contractual agreement as promised. Because of the issues listed here, I am requesting my balance of $868.94 to be zero and a refund of $4,000. Also, I want my transcript of 285 hours to be released.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Victoria L

    1 star

    01/23/2023

    I graduated my thousand hour course with the school The teachers are amazing but the owner and dean of the school are completely horrible ever since hiring ***** as a dean of the school he has made the school a horrible place to be at and the owners choose to ignore what is going on and complains that are being brought up to them by parent and other students and choose to believe him and the schedule and word he is saying and it is affecting the students and not making it an amazing place to be all I can say is the second you hit the floor to work on actual humans you already want to graduate and not be there anymore from how horrible this place is they also discriminate on students they won’t make it known that they don’t like you and in some cases they will lie and make sure you do not get your license and will tell you you are expelled from the school when you have already graduated and going fix your hours to say you are not graduated anymore this has happened to one student that I know of I can just say you can go to a better school and paid less for the same endgame that we are all trying to receive save your money and go somewhere else and this is from a former student

    Local BBB

    BBB of Eastern Carolinas

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