Business ProfileforNothing Bundt Cakes

The employees and managers of this store are some of the rudest people I have ever had to deal with. They know absolutely nothing about customer service or basic manners in general. I placed an online order several days prior and went to pick it up this morning. I walked in and the guy behind the counter asked if I had a mask, I said no that I was just picking up, to which he rudely told me he wouldn't help me without a mask. The City of ******* mask mandate had just been lifted the day prior so I was not required to wear a mask indoors. After simply trying to pick up my order, the employee told me I had to stand outside and wait for my order; I gave him the name on the order and proceeded to wait outside in 43 degree weather for over 25 minutes while they helped every single person that came in after me. Two more customers also came in without masks and said that the mask mandate had been lifted in a very calm manned, to which the manager came out and began yelling at them for also attempting to pick up their orders saying that it was a state mandate to wear a mask indoors; clearly she does not watch the news. After about 34 minutes of waiting outside in the cold the guy behind the counter FINALLY came out to ask me what the name on my order was AGAIN only because the large gentleman that had gone inside told him I had been waiting patiently outside and they needed to help me. Not only did the guy completely disregard me by not even bothering to remember the name on my order, I was forced to wait for my prepaid order in the cold while they helped everyone else, which was about 15 people, before coming back with my order. The employees here are the most unfriendly people I have ever encountered and I will not stand for this kind of disrespect and ridiculous treatment. The cakes aren't even worth the hassle and absolutely hateful treatment given to you by their staff. Had they politely asked me to put on a mask from the beginning, I would have been more understanding