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Business Profile

Gutter Cleaning

Ned Stevens Gutter Cleaning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 5/2024 I learned I could apply for a ***** for new gutters in 10/24. I began getting estimates. *** Stevens Gutter Services gave me one on 6/6/24. But, they won't do 1/2 of a half block double house. So, I can't use them.Patriot gave me an estimate on 9/30/24. I submitted it to **********************. It was approved. I am awaiting installation.On 6/20/25, a card was at my door stating that ***** Gutter Services completed a cleaning job. I used and paid them 2 times prior. And would pay this time but, I didn't schedule a cleaning. I know I'm getting new gutters. Why would I?***I called ***** explaining the above. The agent stated that he saw no appointment via single or recurring scheduling for me.***On 6/22/25, I got a bill via email. I called explaining the above. I was told they would inform the proper department.On 7/20, 8/4+19/25-3 more email bills. I called explaining on 7/20 + 8/4. On 8/4 she insisted that they have me on tape signing up for recurring cleaning. She said she'd email me a copy of this recording. I never received it. Their website has me listed as serviced on the same day as their estimate.I would not have set up a single or recurring cleaning knowing I am getting new gutters.I would not set up recurring service because ***** will only do the whole building. I can't count on the owners of the other 1/2 of the house wanting the service.I would not set up a single cleaning because, the neighbors are longer willing to split the bill I pay all of my bills every month as soon as I get my Social Security (1st-3rd of the month). But, I am not paying this.I did not order the service.Their own agent said that there was no record of me scheduling single or recurring service.I don't want them to damage my credit score I am trying to build.

Ned Stevens Gutter Cleaning is NOT a BBB Accredited Business.

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