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Business Profile

Apartments

Spring Forest At Deerfield TIC, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 9/5/24 I walked into these apartments looking for a place to stay. I inquired about a 3 bedroom and I was told that they had one available. I was then given a application and then was told that we had to apply and that I would have to pay $50 per adult and $150 for admin fee. Ok that is not a problem on 9/11/24 we had turned in our proof of income and our money order for $300.00. I was told that their company was being brought out and transitioning over so it may be a couple of days before we head which still was ok for me. The problem did not come until I was called on 9/20/24 and was asked to could I unfreeze all three of my credit reports that was a lil shaky to me I have never been asked to do that. I also want to point out that the application that we filled out is the same rental association application that our former landlord's used and we never had a problem getting approved. I also want to point out that the people that we are currently renting from we have never been late. I unfroze all of my credit reports on 9/13/24 and it was that following Friday that we where denied for credit. I have never heard if that. A credit pull was never ran because my credit file alerts me of any activity on my credit report because of my credit protection. A background check was never ran as well. When asked for documentation for the denial nothing. When I called to ask about a full refund nothing. They wont even answer the phone. I believe I was turned down because my family and I are black. I would like my money back they have not did anything therefore why keep my money. Also I seem to see in their comments that this is a common practice with them. That seems predatorial to me. I tracked the money order I purchased and it has not *** cashed so therefore I now they are sitting on the money if they where not going to process the application then why bother taking people money. That's kinda like Fraud and scamming.

    Customer Answer

    Date: 10/11/2024

    I have not heard from the business in response to my complaint.

Spring Forest At Deerfield TIC, LLC is NOT a BBB Accredited Business.

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