Complaints

This profile includes complaints for Apartment Dynamics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apartment Dynamics

  PO Box 1 High Point, NC 27261-0001

• 

  Apartment Dynamics

  501 Ferndale Blvd High Point, NC 27262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see my attached screenshot of my email stating that I am moving out. My lease ends in July 2025 and I communicated May 2025. I have expressed that "IF" I can't move out on time, I will pay for the month-to-month which I was informed that will cost me +$250 on top of my current rent. I understand that as you also as a business needs to make money out of the inconvenience, but I've asked about repercussions and all I was told was the rent being more expensive to which I understood. If I knew that my 60-day notice was invalid after stating that I will go month to month IF I'm not able to move out on time, I would've not even entertained the thought of the possibility not being able to move out on time. I am not going to stay for another 30 days just because your community manager refuses to accept that I'm moving out. She mentioned about the lease agreement and ****** is the signed lease that I had back in 2022. This is not a difficult case of customer complaint. Management should be able to assist respectfully. I'm not asking for money or anything, I'm asking to move out in peace.

  Business Response

  Date: 07/08/2025

  *******,

  Good day, we have received the BBB Notice dated June 27, 2025 on July 8, 2025 re: ***** ****** refence #********-E732E

  After speaking with the Regional Manager and Property Manager, I will share what was agreed upon by both ***** ****** and the management team.  After multiple discussions from the May 15th text to June 10th; both parties agreed to an August 6th move-out date.  Based on the miscommunication between both parties, we agreed to a 30-day Notice and ************** agreed to waive all Month to Month Fees.  The Property Manager will send an email to ***** to memorize in writing the agreed upon Lease Move-Out date and the pro-rated rent up to August 6th.

  We believe this is an amicable solution that takes both parties into consideration.  We look forward to your response. 

   

  ******* ********, Chief Operating Officer

  Apartment Dynamics 

   

   

  Customer Answer

  Date: 07/11/2025

   I am rejecting this response because:
  
  1. There was no miscommunication. Community Manager didnt take accountability of their fault. I have visited their office after our emails to clarify what was emailed to me and I was answered clearly but they based it everything solely on email even there was NO agreement that I will do month-to-month, no disclosure that a month-to-month would also mean that my 60-day notice was disregarded. If I knew, I wouldnt even consider the month-to-month thought. 
  

  2. They offered me payment plan when paying is not an issue to cover up the accountability concern. I have excellent payment history with them for the last 3-4 years living in their property. New property management has a s***** way of managing this apartments when I NEVER had an issue living here before prior changing management. Just very bad customer service after all these years with no issues or complaints. 
  

  3. Regional Manager sided with Community Manager regardless of my written notice. A form of email that says Im moving out at the end of my lease is a clear form of written notice. They wanted a formal one so I suggested next time they need to have a template for the tenants. They refused to listen to understand. 
  

  4. When I called them June 25th to ask about a full July rent invoice, I got a letter the next day claiming that was my written notice so they automatically assumed that was my notice. My email written notice wasnt accepted but they considered my call to inquire about my invoice as my written notice is unprofessional and stupid. 
  

  5. I was not helped in any way. Them not charging me month-to-month rent isnt help because it shouldnt be charged in the first place. I stayed for ********************************************************** the new apartment that I already rented plus the inconvenience of the people that I contacted to help me move. 
  

  I cant wait to get out of this place after this hassle. I loved living here for a few years and had been recommending this place but after this incident, Ill be sharing my feedback to every person I get a chance to speak to to never rent with them. Worst customer service. Bad management and the level of unprofessionalism is out of this world. I hope nobody has to go through what I had to go through. Piece of advice, NEVER speak to them over the phone or in person. ALWAYS email to have papertrail because clearly, they DO NOT have the credibility and integrity to their jobs. 

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For weeks, my home remained unsafe and uninhabitable due to a broken HVAC unit that failed during high temperatures. The unit began leaking, causing visible water damage to my ceiling. Despite my repeated reports and documentationincluding dated photos, email correspondence, and direct outreach to management and corporateI was met with silence, delays, vague timelines, and complete disregard for the urgency of the situation with no appropriate compensation.The management company did not act until I escalated the issue to city officials, code enforcement, and now, the ************************************. Even then, I was offered a $500 gift card as a one-time solution, despite the following facts:The HVAC remained nonfunctional for over three weeks My ceiling is still visibly damaged and worsening My personal property (including furniture and home goods) was damaged I had to run heat in extreme temperatures to avoid further leaking I have experienced emotional distress, disrupted sleep, and concern for the safety of my pets due to indoor temperatures and unknown mold exposure Technicians were dispatched with no sense of urgency. No one inspected the ceiling or performed any form of remediation. Photos of the damage were not taken by staff. All documentation has come from me, the tenant.This situation is no longer about maintenanceit is about gross negligence and legal liability. My attempts to resolve the matter respectfully have been ignored, deflected, or minimized. I am now requesting:?Requested ************************* compensation and abated rent (not a gift card) to cover:Property damage Extended unlivable conditions ********************* usage due to running heat Mental/emotional distress A written acknowledgment of managements failure to respond appropriately If this matter is not resolved promptly, I will continue pursuing all legal and public avenues available

  Business Response

  Date: 07/09/2025

  See attached

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ** to **..the ****** Apartments I was to move into was totally uninhabitable..I did not move my things in because of the condition inside and out. I requested to get out of the lease but was denied.. I was to pay the entire rent for the year. I ended up In a hotel. I have numerous photos of the condition of the apartment.. this was not what was promised in the Photos on line..I just want my $800.00 dollars back so I can put it towards another place to live. The ****** Apartments in ***** ***** ** are uninhabitable. Please help me.. I was left homeless and possibly negative effect on my credit.

  Customer Answer

  Date: 08/19/2023

  I have not heard from the business in response to my complaint.

  My last communication was I need to pay the rent because I signed the lease. Never slept is in this place and ended up In a hotel for 3 days.