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Business Profile

Used and Rebuilt Auto Parts

L & L Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

This profile includes complaints for L & L Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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L & L Auto Sales, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto Part # WAM1482 Anti lock Brake Pump ordered 10/7/2024 (shipment lost). Reordered 10/18/2024. Both parts delivered 10/24/2024 .Neither Part fix the problem in car so we requested a refund and agreed to sent back both parts. I spoke to *** ****** at ************ and she directed me to send pictures of both parts and the original box they were shipped in. 11/4/24 I sent her that and she told me to return the pump she identified. She told me we could keep the other pump. She said they would email me a statement that I should acknowledge and return that email. I did that on 11/21/24, the statement was an acknowledgement that they would withhold a one time processing fee of $3.99 and I should receive the refund of $363.73 in 5-7 business days. Any further questions call **** at ************. They sent me a shipping label and I delivered it to *** store 11/22/24. I spoke to Ivy a week later 11/29/24 and she said the part was on the bench awaiting testing. After waiting another week I began to call and either I get pushed to voice mail without speaking to anyone or I would speak to someone and they say they will transfer me to the correct **** and I was placed on hold for up to 20 minutes and no one picked up.1/6/2025 I spoke **** ** told me the refund was stuck in the gateway and he would call Bank. 1/9, I talked to him again and he asked me to trust him it would be credited by fri 1/17/25.3/24/25 **** answered *************) he put me on hold again and I hung up after 10 minutes.4/4/25 called ************ spoke to **** and gave her the order #WAM 1482, she put me on hold to check with "her team, " she returned and said the accounting team is in a meeting and Ivy would call me back in 30 Minutes. This never happened . I am pleading for your help in this matter. We need our refund. Can you help me?

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 9/19/2024, i purchased a used engine from them. They stated it only had ****** miles on it. I paid $1627.94 to them for the engine. I took it to my ******** for installation and he said the engine was locked. I sought a 2nd opinion and the second ******** said the same thing, that the engine was locked and he could not install something that will not work. I took the engine back to the business but they will not refund me my money. At this point, I do not trust them with a replacement.** Complaint Dictated to BBB **

    • Initial Complaint

      Date:04/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an engine for $1950 plus tax and a $100 delivery fee on April 11, 2024, for a total amount of $2198.38. I had to cancel the order on April 18, 2024 due to circumstances be on my control. The Engine never left their facility or was delivered to me. After calling them every day for a week to get a credit for what I have paid, they issued me a credit of $1648.38 stating that they charged me a 25% restocking fee. They also stated that on the back of their receipt in their terms and conditions that it said no returns or refunds, and that there was a 25% restocking fee. The receipt that they emailed to me was only one page, there was no option to read terms or conditions. There was no back of the receipt. They charged me 25% of the total ticket including the tax and delivery fee. The amount of the part I ordered was $1950.00, 25% of that is $487.50. I tried to resolve this with The manager whose name is *****, and asked them to treat me fairly, but they refused and hung up on me twice.I was never informed in writing, or verbally about a restocking fee.

      Business Response

      Date: 05/14/2024

      See Attachment

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase motor didn't receive the motor until 12 day after purchase.Had mechanic put it on and found out it doesn't work. Called L &L and told the they had mechanic call him.he explain the problem and was told that the would call me and never did when I called the manger said he didn't know anything about the motor and when my wife talked to **** with who I was working with he said that we as looking for another one but I asked him to just refund our money because the thirty warrant would be up soon and the manger said he would not talk to us because I told him I have called my bank

      Business Response

      Date: 04/03/2024

      See Attachment

      Customer Answer

      Date: 04/03/2024

       
      I am rejecting this response because: I have not heard anything after I submitted my view on the issue. 

      Customer Answer

      Date: 04/05/2024

       
      I am rejecting this response because:

      I am responding to the claim the signature is forged and the date is wrong. We did not receive a phone call until the 22 I placed a picture of our phone log and the manager stated that my father-in-law signed the invoice when he was never offered the opportunity to sign anything nor was he given a copy of the receipt, he asked and was told that ****** had the receipt. We do not know who this *** lady is nor have we ever communicated with her. The signature was forged it looks the same as ***'s signature as well. We did not sign anything, so we did not come inside the gate because when I talked to the gentleman who said he was the manager, I felt threatened. After I told them that I was going to talk to my bank about reversing the change because I felt like we were knowingly given a bad motor I would like to get my money back and not a store credit because no one ever contacted us after talking to the mechanic who was told they would contact us. we only had 30 days to do anything and after receiving the motor 12 days after the purchase we needed a guarantee that we could get what we needed. this matter still has not been resolved a month after it all began. I am distraught that it had to come to all of this we need our car fixed it is still at the shop with no motor and we need our vehicle they have lied to us from the start and we would like a resolution and our car fixed they have told our bank that we did not return the item which is a lie. I feel like they're trying to intimidate me and that is unacceptable.

      ****************************************************************************************************************************************************************************************************************************


    • Initial Complaint

      Date:04/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a fuel door from this place. Asked them for a white 2012 Camry fuel door. They charged me for overnight shipping, sent it out a week later and the wrong color. Called them back and *** had an attitude and said they would call me right back and didnt.

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a transmission from a 95 f150 4x4 that L and L claimed to tested good on 2/16/2023. Went to install the transmission and found that the drain pan was damaged and filter was absent from the pan. I emailed the business and they told me "Hard to tell from pic, looks maybe dented some? Swap your pan from your core, youll be good to go." Based on this we swapped out the damaged part with the good pan and install the transmission with a new front seal, rear gasket, filter and fluid as required by L and L to maintain the warrenty. After installing the transmission we found that it only had reverse. All forward gears are non functional. The company quit responding via email qhen we told them this even though they told us "if any issues come up let us know". I called Monday 2/20/2023 and they empisized that it was tested good and should have an issue. They said they would pull another transmission and call us. They refused to cover labor and are only going to comp the front and rear seals. They said to refuse the fluid and gasket. No mention or fuel comp was made either even though it will be a total of over 500 miles of wasted trips and 6 hours labor due to the faulty transmission. The only reason we bought the transmission is they made the claim that it was tested good.

    L & L Auto Sales, Inc. is NOT a BBB Accredited Business.

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