We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Excel Moving & Storage of Greensboro, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Excel Moving & Storage of Greensboro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Excel Moving & Storage of Greensboro, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Allied Van Lines to pack our house in ************ and move our belongings to ************. They packed the house the last few days of July 2024, put the belongings in storage in **, then delivered them to our new home on 9/12 & 9/22.Complaints are:1. The movers damaged flooring when leaving the property, and delayed taking responsibility in writing for the damage so we could not recover the money we put in escrow for the buyers ($4,000). They repeatedly scheduled contractors to see the flooring damage, then canceled (at least 3 different contractors). After 8 weeks, our escrow money went to the buyers, and we still have no check from the Insurance carrier.2. Our belongings were so poorly packed when leaving our home, that the driver who went to storage facility refused to carry some of the belongings. Even the belongings he did deliver on 9/12 were severely damaged. Vases were packed with no padding, and were crushed. Our piano was damaged (top was ripped off, and foot pedal was bent), TV was crushed, at least 5 lamps were destroyed (metal bases bent), all 5 of the metal tool chests had their sides bent, the freezer had a puncture, our new dining table had a severely scratched corner, etc. All of our clothing was placed in wardrobe boxes, but not secured properly, so every garment was severely wrinkled and will need professional attention.3. They didn't deliver parts for our kids bunk beds, so they had to sleep on the floor. We had to wait 1.5 weeks for the 2nd delivery truck, when we found they lost the items and will need to be purchased again.4. We immediately filed a claim for the damaged items, and they offered no apology or any extra help to get us back on our feet.5. It's now been over 2 weeks, and only received a partial response for the claim, with low-ball offers on damaged items. It appears their method is to wear us out by delaying.6. Their policy states a $100 credit for every day delay, and they won't honor that.

      Business Response

      Date: 10/31/2024

      I have reviewed this claim and the customer booked their move with *********************** (a different agent for Allied Vanlines) located in ****************  Excel Moving and Storage did not have anything to do with this move.  

       

      Thanks 

       

      **** *******

    Excel Moving & Storage of Greensboro, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.