Complaints

This profile includes complaints for Ticon Properties, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ticon Properties, LLC has 10 locations, listed below.

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  Ticon Properties, LLC

  2828 Pickett Rd Ste 120 Durham, NC 27705-5613

  
• 

  Ticon Properties, LLC

  1 Swiftstone Ct Durham, NC 27713-6227

  
• 

  Ticon Properties, LLC

  100 Adelaide Cir Morrisville, NC 27560-7696

  
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  Ticon Properties, LLC

  2144 Page Rd Ste 101 Durham, NC 27703-5953

  
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  Ticon Properties, LLC

  2717 Western Byp Durham, NC 27705-5615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented property at *** ******** ******, ******* ** from (Aug, 2015 - Dec, 2022) from Ticon Properties. I moved out on Dec 31, 2022 with proper notice. I reached out to Ticon Properties on 4 separate occasions since that date. The first time was Jan 18 and I spoke to ******* to get a timeline on the refund of the security dep. I was told it was usually sent out one month after the property was vacated. I then contacted Ticon again on Feb 17 and spoke to *****. He told me that my security dep in the amount of $286 (original security dep was $300) was mailed on Jan 25. The conversation was pleasant, and he told me the property was in good condition. He also stated, if I didn't receive the check in another two weeks to call back and they would cancel the original check and issue another one. I called back on Mar 3 and spoke to, I believe Janette, to let them know the security dep was still not received. I called again on Mar 10 and insisted on speaking to ***** to again reiterate that the security dep still had not been received and to confirm my address. While the conversation on Feb 17 was pleasant, the conversation on Mar 10 was quite tense, and he seemed annoyed that I was calling again. I wanted to reverify the address was correct and that seemed to be contentious but perhaps an issue because the check never arrived. It is Mar 22, almost 90 days past when I moved out and I still don't have the security dep. Mail from ******* ** to **********, PA only takes a few days. I understand the first time it may have been lost but that was many weeks ago. In total, almost 90 days since I moved out. I believe NC law requires a security dep to be returned with 30 days of vacating a property. I should not have to continually chase after something that by law should have been refunded two months ago. Your assistance is requested in this matter. Ticon Properties acknowledges that they owe me the money but don't seem to be in a hurry to get it to me.

  

  Business Response

  Date: 04/05/2023

  After reviewing the file for Mr. *****, I see that the Deposit Refund check was mailed on January 25, 2023 to the address which Mr. ***** supplied to the leasing office at the time of move-out.  At this time, the check has not been cashed nor has it been returned back to Ticon. Today, there was a stop payment issued for the check which was mailed on January 25th and a new check was written.  It was sent out in today's mail to the same address which was provided by Mr.*****. My apologies that Mr. ***** did not receive the help he needed from the Leasing Office and once we received notice as to what was happening, a new check was issued immediately.

  Customer Answer

  Date: 04/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The requested resolution/check arrived in the mail on 4-10-2023.
  
  
  
  Sincerely,
  
  
  
  ****** *****