Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything was great until it wasn't. I took in boxes of books, ***** ********, the owner of Once and Again Consignment Gallery, selected some for sale and I'd pick up rejects. Last year, Oct. 20, 2021, I took in 2 boxes of books. Unlike the usual practice of getting a list of accepted books/items, I had heard nothing by Jan. 2022. I went to the store on a Saturday, but ***** doesn't work on weekends. Through emails, but not till April 1 did I learn that she had mixed up my two boxes with a giant load of 40 boxes she had obtained. The mistake had already been made way back, but she made no effort to correct it on my behalf, in fact lied about the timing of events and tried to intimidate me that I had done something wrong in asking after my account. Into the summer I still thought that my books had been listed for the giant book sale, but I had never gotten a list of what she accepted for sale. I tried many times trying to get an honest answer, but she never answered. I had been truly cheated and apparently was too dumb to accept it. No apology or compensation was offered, she never answered an email, just ignored me and even said bring in more books! Why would I, having been cheated and those two boxes in particular had some expensive books that I described to her to distinguish my boxes from the 40. I had notes in my boxes to her, clearly from someone who had been doing business with her. But it didn't matter. She was disorganized, then dishonest and put up a wall of intimidation acting like I had done something terrible just for asking after my account. I am asking for $50 and that is getting by cheap for her, or else an apology for her mean, unprofessional behavior, making me feel like a victim. No one enjoys being cheated and jerked around.

  Business Response

  Date: 01/10/2023

  The policy of Once & Again is that all consignors must complete the required paperwork when bringing inventory into the store for consignment. There are NO EXCEPTIONS to this policy. Once & Again has been in the business of consignment since 2001 and this has always been our policy. C. ************ insisted on delivering books to the store for consignment but didn't want to take the time to complete the required paperwork. If we are somehow incorrect and the required listing sheet and contract were completed in their entirety, the complainant should upload her copies of the following executed documents as evidence for her complaint; the completed listing sheet and contract, dated and signed by both the complainant and a representative of Once & Again. Completed per the policies of the store, the listing sheet would list each book brought for consignment by Title, and would be signed by both the store representative and the consignor. These policies were explained to C. ************ in detail on more than one circumstance and are also stated on the required consignment documents themselves. Once & Again does not accept responsibility for consigned inventory when the paperwork is not completed. The attached documents (which are also attached by C. ************) reflect the communication between the consignor and the business owner, however, the complainant has not provided the documents which reflect the policies of the store. It has been a year since this circumstance transpired, and the complaint misrepresents the circumstance, which is evidenced by the documents she uploaded. We are confused as to why C. ************ would send an email titled "forgiven?" to the store and then submit a complaint many months later.

  Customer Answer

  Date: 01/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As anticipated in my documents, she lied about the requirements of the time, about this listing business. I just want people to see the level of deceit she went to cover up her mistake instead of just coming clean and admitting to a goof up. Strung me along all those months. 
  
  
  
  Sincerely,
  
  
  
  ******* ************