Business ProfileforWater World Boats

In June 2022 I had repair and service work done to my 2018 Sunchaser pontoon boat, including replacing a damaged pontoon section and a tune-up and lower end oil change on my Yamaha 115 HP outboard motor. Spent a total of $7,291.97 for this work. Since I did not have a trailer, WW picked up the boat at Lake ****** and transported it to their shop in ******* I told the service manager that the boat was running rough and she assured me the tune-up would resolve that. When the boat was returned it was still running rough (trouble starting and sporadic acceleration). Plus, the green/starboard navigation light was not working (this was the area where the pontoon had been repaired). I called WW and told WW about these problems and they told me the issue was probably water in the fuel tank and suggested a remedy of some gas treatment (HEET). I used this treatment for 1 week and the problem did not resolve. I then took the boat to a local (Lake ****** area) marina (****** ****** Marine), told them about the problems and asked them to take a look at my boat. They discover that the wires for the navigation light had not been properly reconnected after the pontoon work was done and that the spark plugs were fouled. Since I had paid for a tune-up and the WW invoice said they had installed new spark plugs this didn't seem right. The ****** ****** mechanic also found that the 2 lower end plugs/screws were loose and one was on the verge of falling out. So, whoever at WW who did that work was lax in reinstalling the screws/plugs. I contacted WW again (the owner, manager and service dept manager) and told them about the issues and the cost for me to have these issues fixed. I requested reimbursement for the $454 that I had to spend at ****** ****** to have the mistakes of WW fixed. The owner (Mr. ************ had sent me a long response to a review I had posted and he admitted that some of my review complaints were legitimate. But, they have not offered to reimburse me.