Reviews

This profile includes reviews for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jiffy Lube

  10141 US Highway 70 W Clayton, NC 27520-2649

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  Jiffy Lube

  790 Pershing Rd Raleigh, NC 27608-2712

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  Jiffy Lube

  1221 Nc Hwy 54 Durham, NC 27713

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  Jiffy Lube

  400 Weston Pkwy Cary, NC 27513-2429

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  Jiffy Lube

  1620 Guess Rd Durham, NC 27701-1130

Review Details

• Review fromFelicia S

  Date: 11/29/2024

  1 star
  I had my truck serviced 11/15/24 for suspension work and 2 tires they claim I need well over 1300 bucks I spent drove off and had to turn around because my truck not driving right he say I need to get alignment I take it there the people can't do it because they say ny control arm they put on was not on right jiffy tell me bring it back I take it back they say nothing is wrong but they didn't put another part on my car they claim they did I adk them to lift my truck oh the lift don't go up they claim the *** was on vac then he come but I only have 30min to get there he has to go they say he looked at it nothing is wrong but my truck is not drivable 2 shops told me do not drive I got lights coming on that never came on they tell me call a 800 number its out of there hands or they saying it's above they pay grade and in the beginning they told me they would refund me my money now I have to call the number and I have 2 times and still nothing I call they know it's me they say hold on and never come back to the phone because I'm calling about my money I spent with them and they refuse to correct they mess up my old man had his truck worked on by them and had to also bring his back if they don't know the work they should not be working on people cars this is a real inconvenience for them to brush you off when I have spent all this money on my vehicle to get me back and forward to work they don't care very inconsiderate and unprofessional and I need my money back so I can take my truck somewhere to be fixed correctly

  Jiffy Lube

  Date: 12/27/2024

  December 27, 2024 Via Internet Better Business Bureau Re: ******* ******** Complaint #****** Thank you for contacting us concerning Ms. ******** complaint. I apologize for the delay in responding to your office.Our district manager communicated with Ms. ******** and our company has accepted liability for the issue on her 2014 Chevrolet Traverse. Ms. ******** completed the payment forms yesterday and we are issuing an ACH payment. Ms. ******** should receive the funds within 7 business days. If Ms. ******** has any other issues, please have her contact myself or the district manager directly.Thank you for your time and if you have any questions, please feel free to contact me. Best Regards,**** *.Customer Claims Manager

• Review fromJeff S

  Date: 11/19/2024

  1 star
  I took my 2015 **** F150 into Jiffy Lube to be serviced. Upon arrival my truck was in perfect condition. Once my oil change was complete I noticed my glove box was broken. It is always kept locked, as I store my firearm in it. I immediately took notice to the damages and quickly made my way back in, to share my concern and get an explanation; as well as receive accountability for the damages. The employees denied the damages and acted as if the damages were there prior. I have used Jiffy Lube for years. Im sure that is apparent in your system. This situation was so frustrating as no one took accountability and I was left defending myself, knowing someone in that building knew exactly what happened.After multiple calls the same day for answers, the store manager (*****) said they would have to take pictures and a videos in order to go forward with the complaint.The following Saturday morning (October 26th, 2024) I went in and the store manager documented the damage. While I was waiting for this to be completed, an older gentleman with glasses, that worked at the store asked what had happened. After I told him, he replied man Ive told these young guys they have to stop yanking on those glove boxes and unlock them first. After hearing this statement, it was made abundantly clear that this was not the first incident and the manager himself knew this, though he was acting oblivious.When you do something wrong you admit to it and fix it. At least that is what a good business strategy is I have taken so much pride in and care for my vehicle. These damages have been a constant reminder of someone elses disrespect for something I have worked so hard for. I have wanted to repair the damages just so that it would stop eating at me, however the damages are $500.Reached out to ************************************************ as recommended in their response- with zero follow-up and any resolution.

  Jiffy Lube

  Date: 12/27/2024

  December 27, 2024 Via Internet Better Business Bureau Re: **** ****** Complaint #****** Thank you for contacting us concerning Mr. ****** complaint. I apologize for the delay in responding to your office.Our district manager communicated with Mr. ****** and our company has accepted liability for the glove box issue on his 2015 **** F150. An ACH payment was issued on December 14th to cover the reasonable repair costs. If Mr. ****** has any other issues, please have him contact myself or the district manager directly.Thank you for your time and if you have any questions, please feel free to contact me. Best Regards,**** *.Customer Claims Manager

• Review fromHailey I

  Date: 10/03/2024

  1 star
  I took my car to jiffy to do a quick oil change this morning 10/3 and heard the technician ask for the wrong sized gauge to take off my plug to perform the oil change, I know this because Ive been performing my own oil changes while working at a dealership for the last 2 years. Since they used the wrong sized gauge they rounded my plug and couldnt perform the oil change. When expressing the error instead of making it right and fixing the problem or even showing empathy the manager hung up on me. Do not go here I now have to replace this and will be reaching out to higher ****

  Jiffy Lube

  Date: 10/04/2024

  Was a service performed on October 3rd? If so, do you have the Jiffy Lube invoice #? Please let us know which Jiffy Lube store location the issue occurred.Thanks

• Review fromGary R

  Date: 09/22/2024

  1 star
  They stink!!! My $27.99 coupon and they asked for $91 . I will never go back there. Should be investigated for fraud!

  Jiffy Lube

  Date: 09/24/2024

  September 24, 2024 Via Internet Better Business Bureau Attn: ****** ***** Re: **** ******* Review ID #****** Thank you for contacting us regarding **** ******** ************. ******* brought his 2021 ****** Corolla into our ************************************************************* store location in ******, ** on September 21st. According to our companys records, this was the 1st time this vehicle has been serviced at a Jiffy Lube location. ************************ recommendation per ****** is OW20 synthetic oil. According to his September 21st invoice, OW20 synthetic oil was used during his service. Additionally, Mr. ******* was given (2) $30 discount bringing his invoice total from $119.61 to $59.61. The correct oil was used in his vehicle, the invoice was billed correctly, and Mr. ******* was given a $30 discount on top of his coupon. On behalf of the company, I apologize Mr. ******* feels he was overcharged but the correct oil and price were used on his invoice. On behalf of Jiffy Lube, I apologize if there was a miscommunication at the store level as far as the explanation of the pricing. If Mr. ******* has any further questions regarding his invoice, please have him contact our office at *************************************************************** or the Jiffy Lube store location. Thank ******** Regards,**** *.Customer Claims Manager

• Review fromElizabeth D

  Date: 09/16/2024

  1 star
  Never in my life have I had such a bad experience somewhere. Jiffy Lube, *******, ***Two weeks ago I went for an oil change. I was in a time crunch and they Said they could do it in 15 minutes. An hour later, me being charged for someone else's account (which i have the personal information to whomever i paid on because they provided me his invoice and not my own) and they put windsheild wiper fluid in my coolant (unknown to me at the time). Fast forward to yesterday. I was checking my coolant and realized it was above full. All the way to the top to be exact. Noticed my windsheild wiper was empty. That's when I realized the lady had put it in the wrong spot.. I call the store and they said they could fix it at 9:30AM today. No big deal. They would flush the radiator, replace the coolant, and provide another oil change to make sure everything was done correctly. I show up today at 9:20AM, no one knows what's going on. The person who said they were going to be there Never showed up. Its dead in there but no one is offering to jump in and help. So I call big o to see if Jiffy can just pay them to do the job. They said as long as Jiffy agrees they can. I get to speak with the district manager/store manager named ***. He refused to pay ****************** in a condescending manner. Lied. Stated "one big problem and now youre making a big deal" And never took accountability on how the store is poorly ran.

  Jiffy Lube

  Date: 09/18/2024

  September 18, 2024Via Internet Better Business BureauAttn: ********************: ***************************** Case #******Dear **************:Thank you for contacting us regarding ************************* complaint.Unfortunately, it appears ************** is not a customer of our company, ******************. According to the complaint filed in your office, ************** went to a Jiffy Lube store location in *******, **. Our franchise does not own any Jiffy Lube stores in *******. I apologize for any inconvenience this has caused. Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.Best Regards,************Customer Claims Manager

• Review fromRick B

  Date: 08/09/2024

  1 star
  On July 2nd 2024 I went to jiffy lube on ***************** in ****************. Store #. 131. Got the signature service on my 2022 ***** CR-V. $130.00. ***** has 30 thousand miles still under manufacturers warranty. Got home looked underneath the car and saw they did not replace 6 fasteners that hold the skid plate on. Then looked at the receipt and saw they put the wrong oil in the *****. Called the manager , ***** and he said its ok. Dont worry about it. Sent corporate a email and was apologized too. I asked for a refund and was sent a legal liability damage release form to sign and instead of mailing a check they want my banking info for a ACH payment. They cant even get the oil right and they want my bank account info. Right ! I will not sign anything. Its their negligence. Their lack of training and lack of real customer service. Bottom line is I will eat the cost of this oil change and never recommend this company to anyone. And if my engine blows up they will be held liable. Note: if you go to Jiffy Lube. Take your lawyer. That is the kind of business they are. Shameful. Not how we do business in *******.

  Jiffy Lube

  Date: 08/16/2024

  August 16, 2024 Via Internet Better Business Bureau Attn: *********************** Re: *********************** Complaint #****** Dear **************:Thank you for contacting us concerning Mr. ******** complaint. Our district manager has been in contact with ****************** regarding the issues with his 2022 Honda CR-V after the July 2nd Jiffy Lube service at the store location on ********************** in *******, **. As ****************** stated, our district manager offered to refund the Jiffy Lube service, but ****************** has refused to sign the reimbursement paperwork forms. If he wishes to complete the forms for reimbursement, ****************** can email them to **************************************************************** Thank you.Thank you for your time and if you have any questions, please feel free to contact me at ************. Best Regards,************Customer Claims Manager

• Review fromSheryl B

  Date: 08/03/2024

  1 star
  I went in for a state inspection. Within a few minutes, one of the customer service agents came into the waiting room to tell me that my coolant was direly low and that a) a coolant flush for $199 was needed and b) my car would not pass inspection without it. I asked for a moment and called my usual mechanic, who had serviced the car one month earlier. He told me that a car could not fail inspection for this reason and that I should swing by to check things out. I then told the JiffyLube rep that I didn't want the flush and was going to take the car to my usual place. Surprise! Within minutes, he came back to tell me that the car passed inspection after all. I went directly to my mechanic's, where I learned that the coolant was a little low but nothing of concern. He topped it off for free. I 100% believe that Jiffy Lube was trying to take advantage of -- and profit from -- my being a woman, assuming I know nothing about cars and that I would agree to this unnecessary service.

  Jiffy Lube

  Date: 08/05/2024

  Please provide store location and date of service so our company can locate the Jiffy Lube invoice and investigate ************************** issue. Thanks

• Review fromDustin M

  Date: 07/10/2024

  1 star
  My skid plate (heavy, 1/8 inch metal plate) came partially undone after not being installed correctly - the front part angled down towards the ground and the back still attached to the truck, while on the freeway (at high speed). When attempting to contact their manager he did not apologize, attempted to argue with me that this was not a dangerous situation, and simply would have been destroyed had I hit a bump, etc., and offered a free oil change next time I come in, and to replace the bolts that came undone... I followed up with corporate office and was given an apology as well as a promise to ensure safety protocols were put in place so this wouldn't occur again (which there are currently no safety protocols for skidplates). Unsure if these safety protocols will be reinforced.

  Jiffy Lube

  Date: 07/11/2024

  July 11, 2024 Via Internet Better Business Bureau Attn: *********************** Re: ********************* ID #****** Dear **************:Thank you for contacting us regarding ************ complaint.I would like to take this time to thank ************ for being a valued Jiffy Lube customer and for making us aware of the service issues concerning his June 26th visit to our store on *********** in *****, ID.On behalf of everyone at Jiffy Lube, I apologize that ************ was not completely satisfied with his service. We strive to give every customer the quality service they expect and deserve. We regret that ************ service experience did not meet this standard. Our district manager has been in contact with ************ and the issues with his **** Maverick. Additionally, we have forwarded the facts of ************ issue to our regional manager and Vice President so we can prevent these types of issue from happening.Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.Sincerely,************Customer Claims Manager

• Review fromLondon N

  Date: 06/25/2024

  1 star
  I went to Jiffy Lube for an oil change, and after that my car displayed a message saying that the oil level was too high and after doing research, I learned that this could absolutely ruin my car. I checked my oil myself, and the level was extremely high and beyond the ordinary. I am very upset about this as a simple oil change is difficult to mess up. I was also charged $140 for this visit and did not have a choice in the oil I wanted. Prior to this, I was able to choose the oil and the pricing was much cheaper. Unfortunately, this is led me to believe that the service was performed to scam me out of my money. I don't believe I will be taking my car to Jiffy Lube again.

  Jiffy Lube

  Date: 06/26/2024

  Please provide the date of the Jiffy Lube service and the store location. Thanks

• Review fromJeremy N

  Date: 06/17/2024

  1 star
  Went in for in oil change at the location for ************* in ************** and they missed up my oil filter housing when they replaced my oil filter. Another location that I had to take my car to is trying to fix the issue but the original location owned by the same franchise is not doing anything. Im getting lawyers involved if nothing is done by Wednesday.

  Jiffy Lube

  Date: 06/19/2024

  June 19, 2024 Via Internet Better Business Bureau Attn: *********************** Re: *********************** Case #****** Dear **************:Thank you for contacting us regarding ******************* complaint. We have received the information from ************** concerning his Jiffy Lube service with his 2015 Jeep Renegade on June 7th. According to our companys records, the June 7th service was the first time this vehicle has been serviced at any of our companys Jiffy Lube locations. After receiving the letter from your office, I personally spoke with two of our companys district managers regarding Mr. ****** Jeep. Our Jiffy Lube employees at the store in ******, ** were able to inspect Mr. ****** Jeep and determined the oil filter housing was not leaking oil when they inspected it. The oil leak appeared to be coming from the backside of the engine. They were not able to determine with certainty the exact origin of the oil leak, but oil may be leaking from the cylinder head or valve cover. Please have ************** have a full service mechanic diagnose the oil leak on his Jeep Renegade and contact our office if it is determined the Jiffy Lube service on June 7th was negligent in any way.We value Mr. ****** business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes. However, I hope you understand that we cannot pay for damages until we have verified the cause of failure. Thanks again for contacting us and if you have any questions, please feel free to contact me at ************.Best Regards,************Customer Claims Manager