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Business Profile

Moving Companies

Next Destination Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company didn't show up until 2 1/2 hours after the agreed time in the contract for March 11th, worked for 2 1/2 hours but charged me for 3 hours, sent me a invoice to pay in a month then proceeded to charge me minutes later without my authorization, they didn't take off the deposit on the total, they can't seem to give me accurate bill, the lack of communication from them is terrible its the pointing fingers at each other instead of having any integrity for their profession, the owner created a hostile environment after asking how the move was going, I felt like the moving crew did a good job even tho things didn't get wrapped and I had minimal damage to items, I would never recommend this company to anyone.

    Business Response

    Date: 03/13/2023

    Hello,

    We have no idea why he is so upset we refunded him the deposit as shown in the image. It can take 1- 3 business days for it to reflect.

    Customer Answer

    Date: 03/14/2023

     
    I am rejecting this response because:

    still charging me for 65$ for 30 minutes that his workers didnt work, no detailed invoice, he didnt refund me until I had contacted BBB and left a review of the service he provided, he is blowing up my phone with a couple different phone numbers wondering why I am upset which needs to stop! Trying to guilt trip me for my review even tho I gave plenty of time for a resolution. Then throw in authorizing a payment I didnt make after sending a invoice to pay with a incorrect total. Lets not forget being 2 1/2 hours late for a service we both signed and agreed to. 


    Business Response

    Date: 03/15/2023

    Hello,

    We apologize for them being 2 hours late, as well we spoke to you have text of their arrival time at 11:15 a.m. and their end time at 2:10 p.m. which is right at 3 hours of labor. When paying the deposit it has the option for which it keeps your card on file and that upon completion you are invoiced the receipt its been this way for convenience. Im happy to hear you received your booking deposit back as we stated you would receive. I do apologize once again and may you have a blessed day.

Next Destination Moving is NOT a BBB Accredited Business.

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