Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Take 5 Oil Change has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Take 5 Oil Change

  429 S Sharon Amity Rd Ste D Charlotte, NC 28211-2855

• 

  Take 5 Oil Change

  3901 E Franklin Blvd Gastonia, NC 28056-8203

• 

  Take 5 Oil Change

  8716 S Tryon St Charlotte, NC 28273

• 

  Take 5 Oil Change

  4800 NC Highway 49 S Harrisburg, NC 28075-8463

• 

  Take 5 Oil Change

  3700 Wilkinson Blvd Charlotte, NC 28208-5541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this location on July 28th, 2025 to receive an oil change. The experience was poor: I was waiting for over an hour in a hot car and watching cars who had gotten there after me get in and out before I did. I have been to take 5s before that were smaller and busier that did not take this long. Namely, the Gastonia Location.I also opted for an inspection since I saw they could do that and I could kill two birds with one stone. These employees failed my car after telling me that the car's directions signals were, and I quote, "completely out". This was false. I went home and immediately investigated; both my front and back turn signals were working (I have taken video of this) and I took it to a different inspector who passed my vehicle. That was annoying, but ultimately I resolved it. I tried to contact the team and customer service about my issue and I was unsuccesful in both attempts.The reason I'm submitting this complaint is due to an issue with my car's oil, which is more serious. After getting it changed, I noticed an iridescent liquid dripping from underneath my car on August 1st. I thought it was condensation from the *** so didn't pay much mind to it. I suspected it might be coolant possibly as well, but monitoring the reservoir revealed no change in antifreeze levels. It has been raining frequently the last few days, which made determining the liquid *************** (August 10th), after work, I come out and noticed an entire puddle of engine oil underneath the vehicle. It was not mixed with water, so I identified it immediately. My car also gives me a indication of ******* as well. I check the dipstick and it's on the drier side; showing 3ish quarts of oil. Mind you, the oil change happened less than two weeks ago.These people changed my oil, screwed up somewhere, and now the oil I paid for is dripping all over the ground. According to my receipt, the following car components were touched:- ******* Filter - Plug Gasket - Air Filter

  Business Response

  Date: 08/12/2025

  Hello, 

  I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your BBB complaint. The shop that you visited at ***************************************** is a Franchise location meaning it is privately owned and operated. This shop will handle all service failures themselves. I have asked the BBB team to send this complaint over to that team to address and come to some sort of resolution with you. 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car here for a oil change on july 5 got charged ****** to make thing short when they were done they told me to start my car and it didn't i got the run around 3 time about what they think they did wrong so they put the manger on the phone and he said they are going to send it off to go get a diagnostic and that they wanted to take the cheap way out which they are honoring, they are fixing my car, but the issue is they're not being 4 with the rental bill. And now i'm almost twelve hundred dollars in a hole, because it is and now they want me to sign some agreement that clearly it's not about a rental reimbursement.And now when I try to contact them, they don't want to pick up the phone and that's why I want to do this bad review and they never gave me receipt for the oil change i also have receipt for the rental charges i got gas charged for the oil change on my credit card

  Business Response

  Date: 08/18/2025

  This complaint has been amicably resolved and settled in full. The matter is considered closed, and no further action is required.

  Customer Answer

  Date: 08/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 24th, 2025 my husband drove to take 5 oil change when he left take 5 oil change my car started to overheat and my husband had to pull over three times before making it home and we live exactly 7 minutes from take 5. We called take 5 and the manager cash answered the phone and let us know if we could make it back up there to come back and they will check to see what is going on. My mother in law and I made our way to take 5 oil change but on the way there we stopped four times. When we finally got there, we pulled into the take 5 and cash and his crew lifted the hood. We explained to cash that we did not have this issue prior to coming to get an oil change the first time. He replaced the oil again and the air filters and ran a diagnostic to see there is a cylinder misfire we asked if that could be a result is driving while the car is overheated he stated he didnt know. I called my husband to ask who specifically worked on a car he stated it was a Hispanic man with 2 missing bottom teeth, blonde hair and a gold Cuban link necklace. Cash told us there was another worker who looked exactly like that but he was in the building. We asked the guy my husband described if he worked on the car he said he did not and told us to have a better day. Cash came back over to the car to let us know he could refer us to a mechanic if we didnt have on already but we never received the referral. Cash also did not know how to put Freon in the car and my mother in law had to step out of the vehicle and show him. Not only did we drive away with an overheated car but the car didnt have any air either.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/14/2025 at 6:41pm, during my recent visit to Take 5 Oil Change, I received a full synthetic oil change, a fuel system cleaner, a new air filter, and purchased additional ****** some point during the service, ****** an employee at the shop, informed me that the upper radiator coolant hose had popped and was leaking coolant. Prior to this visit, I had no issues with my coolant systemthere were no leaks, no overheating, and no warning lights. This issue occurred while my vehicle was in Take 5s care. He reiterated several times that these things just happen, but he broke it while I was sitting in my vehicle. ***** temporarily taped the hose, and called several nearby auto parts stores to locate a replacement. I then drove to a nearby ********, but they did not have the correct hose. When I returned to the shop, it had closed, and I was left without a safe way to drive my vehicle. My car nearly overheated during the 0.2 mile drive to the AutoZone and back. Concerned about the risk of overheating or further damage, I contacted my insurance provider and paid $30 to have the vehicle towed to my home. I now plan to bring it to a *** dealership to have the coolant hose properly replaced as well as receive replacement coolant because I am not completely out. I am requesting full reimbursement for all expenses related to this issue, including the towing fee and any repair costs incurred due to the damage caused by Take 5 Oil Change.I have gone through Take 5 **************** and they have failed to get the Franchise location to respond.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  

   I did hear from Take 5, my car is still having some on again off again sensor issues. They did repair the initial damage.

   

  Thanks!

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachments, the consumer Complaint form explains everything in detail.

  Business Response

  Date: 07/16/2025

  Thank you for the opportunity to respond to the complaint submitted regarding Take 5 Oil Change Shop #***, located at ********************************************************************************************
  We would like to inform you that this matter has already been resolved directly with the customer through her Consumer Protection complaint. As part of our commitment to customer satisfaction, we offered a good faith reimbursement of $410.50, which the customer accepted.
  We emphasize that this reimbursement was provided solely as a goodwill gesture and does not constitute an admission of liability or wrongdoing by Take 5 Carolinas, LLC. At no point did Take 5 Carolinas, LLC accept fault for the alleged damage or resulting repairs.
  For your reference, a copy of our formal response and the customer's written acceptance of the resolution are attached.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23 around 3PM I went to the Take 5 Oil Change in ************* to get an oil change an inspection. At no point was any pricing disclosed to me until after services were performed. I have never paid more than $99 for an oil change (I'm looking at a dealership coupon right now for $79) so when the *** came out and said they finished and it would be $125.69 I expected that included the inspection. It was not until after I paid that I was advised they had just begun the inspection, which would be an additional $40 and then proceeded to fail the vehicle for tires they stated to be "practically bald." I have never been to get an inspection where they didn't at least do a cursory walk around of the vehicle to see if there were any obvious issues that would result in a fail. If it was as obvious as the *** contended then they should have advised me before I wasted an additional $40, because I now spent $165 on a vehicle I no longer plan to keep. That money, along with the several hundred I'd be investing in tires simply to pass an inspection (because of course you can't get just one without messing up your alignment) would be better invested in a new vehicle, which I am already pursuing. To make matters worse, the next day I was driving down the interstate and heard an awful scraping sound. As it turns out, they failed to reattach the bottom of my car and damaged a part I have already paid to ***lace once on a vehicle I am now attempting to trade in, which diminishes the value. When I took it back to the shop to be reattached they seemed unsurprised that it fell off, with an employee stating they had difficulty taking it off to begin with. I had already reached out to Take5 the day of service and have since reached out through other channels and it has been over a month with no response. Financial restitution is in order.

  Business Response

  Date: 05/29/2025

  Hello, 

  I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your complaint. The shop that you visited at ******************************************************************* is a Franchise location meaning it is privately owned and operated. This shop will handle all service failures themselves. I have asked the BBB team to send this complaint over to the right team to address and assist in coming to a resolution. 

  Business Response

  Date: 06/12/2025

  Mr. ****** I apologize for the inconveniences. I am reaching out to you today to get this resolved for you. 

  Customer Answer

  Date: 06/15/2025

   
  I am rejecting this response because: I still have not heard from anyone 
  
  

  Business Response

  Date: 06/16/2025

  Hi *** ******, 

  I emailed and called on 06/12/2025, in the email was my personal phone number. I also called and left a voicemail today. Please reach out at your earliest convivence. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON MARCH 4TH I HAD MY OIL CHANGE PERFORMED AT TAKE 5 IN *************. AFTER THE OIL CHANGE MY DRAIN PLUG FELL OUT LEAVING ME STRANDED ON THE SIDE OF THE **** WITH MY CHILDREN. SOMEONE FROM TAKE 5 CAME AND PUT A DRAIN PLUG AND OIL IN THE VEHICLE BUT THE ENGINE WAS KNOCKING AFTER STARTED. TAKE 5 HAD MY VEHICLE TOWED TO ***** AUTOMOTIVE IN ********* AND DIDN'T DO ANYTHING FURTHER. I TOOK MY VEHICLE TO ********* ******* TO BE CHECKED AND I NEED THE ENGINE REPLACED. I HAVE EMAILED THE CUSTOMER SERVICE EMAIL FOR TAKE 5 AND SO HAS PARAMOUNT ******* WITH NO RESPONSE. I HAVE BEEN WITHOUT A VEHICLE FOR ABOUT 2 MONTHS NOW AND NOBODY WILL HELP ME

  Business Response

  Date: 06/03/2025

  Thank you for bringing your concern to our attention. We understand how frustrating it can be to experience engine trouble, and we are trying to make it right in every way possible.
  After a thorough review of the circumstances, we have come to the conclusion that we are unable to cover the claim related to the vehicle. Unfortunately, due to the time elapsed and the nature of the issue, we cannot confirm a direct connection between the service performed and the subsequent engine damage. Our warranty is 30 days or 1000 miles. There was clear damage to the oil pan that could cause drain plugs to pop out. I also have many articles explaining this exact issue occurs at the mileage of the vehicle.
  As a result, this falls outside the scope of our warranty and liability coverage. We hate any inconvenience this has caused and remain committed to transparency in our processes.
  If you have any further questions or would like to discuss the matter in more detail, please do not hesitate to reach out.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17th, 2024 I went into this business for an oil change on my 2009 ****** Tacoma. Soon after, my vehicle began to leak oil. The technician had replaced the plug with an incorrect size, stripping my oil pan. It has been a battle to get any response or accountability from this business. They have now done their version of a 'repair' by simply rethreading my oil pan. This does not fix the problem, only masks it. This will inevitably show up down the road and create further issues as the oil pan remains damaged. Every future oil change will also be a challenge as they now have an incorrect part plugging my pan. I demand that Take 5 covers all expenses associated with replacement of my oil pan and oil to OEM.

  Business Response

  Date: 03/25/2025

  Good morning, 

  I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your complaint. The shop that you visited at ************************************************************ is a Franchise location meaning it is privately owned and operated.This shop will handle all service failures themselves. I have asked the BBB team to send this to the proper team so they can further assist you. 

  Thank you, 

  Business Response

  Date: 03/28/2025

  We would like to confirm that this issue has been resolved. Our team has completed the necessary repairs, including repairing the oil pan. We appreciate the opportunity to address this matter and ensure the customer's satisfaction.

  Customer Answer

  Date: 03/29/2025

   
  I am rejecting this response because:

  I took my vehicle to a trustworthy mechanic to have it inspected and they confirmed that the oil pan absolutely needs to be replaced as the plug currently placed is incorrect and damage has been done to the pan from terrible work done by Take 5

  
  

  Business Response

  Date: 04/01/2025

  We will get a second opinion and repair the pan. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********, ** and traveled to ********* on Valentines Day weekend. Received oil change service on 2/16/25 in ********* for my 2020 Chevrolet Malibu. There was only one service technician that day. The service was not thorough as I have previously received service at Take5.Yesterday, 2/24/25, I was driving and received an alert on my car that my ************ Was Reduced as well as my remaining oil life to show 10%. I took my car to my local Take5 who confirmed that the shop in ********* damaged my vehicle. There notes on my receipt were as written wrong gasket, no oil on arrival. Damaged plug on arrival from other shop. Pan saverThe local shop was very accommodating and advised me to file a claim with the original shop. I would like others to beware of technicians there who are damaging vehicles. I used a $25 coupon that day and paid $70 for service. My car is now damaged and Im requesting repair. I was not provided a receipt for my initial service.

  Business Response

  Date: 03/05/2025

  We appreciate the opportunity to address the concerns raised in this complaint. After thoroughly reviewing our security footage and service records, we have confirmed that the assistant manager performed the oil change correctly and thoroughly. At the time of service, the vehicles original oil drain plug was found to be stripped. To ensure a secure seal, a pan saver was installed as a temporary replacement. A pan saver is designed to grip the back of the oil pan and stay securely in place. The vehicle did have oil upon arrival at the other location, where they were able to install the correct plug and redo the oil change.
  
  Additionally, we did reach out to the customer regarding the oil ********************** indicator light. We explained that the 10% oil life message is a mileage-based reminder and not an indication of the vehicles actual oil level or condition. The light should have been reset during service, and we sincerely apologize for that oversight. The customer acknowledged this explanation and was advised to have a diagnostic performed if she experienced any further concerns. We also informed her to contact us with any results. However, she has not reached back out to the shop manager or provided a diagnostic report.
  
  If further clarification is needed, we are happy to cooperate. Please let us know how we can assist in resolving this matter.
  
  Best regards,

  ******* *********

  Customer Answer

  Date: 03/05/2025

   
  I am rejecting this response because:
  
  Take 5 ********* completely provided a false response and statement. The pan saver was placed on 2/24/25 at Take 5 Richmond after they incorrectly placed the gasket on 2/17/25
  

  I did speak with the manager at Take 5 ********* who provided those suggestions AFTER Take 5 Richmond fixed the things that they did incorrectly. Days later! If Take 5 Richmond had not corrected things my car would continue alerting me of the error engine power is reduced. 
  

  Take 5 ********* has not been accountable for their faults. In the images provided you will see that I took my vehicle to Take 5 Richmond on 2/24/25 where you see in their notes that the wrong gasket was placed and there was no oil on arrival. Why would they lie? 
  

  My lawyer is involved at this point since the business cannot be truthful about what occurred.

  Business Response

  Date: 03/05/2025

  We appreciate you taking the time to provide additional details regarding your experience. Our goal is always to provide honest and accurate assessments, and we stand by the response provided. However, if you feel there is more to address, we need to understand exactly what resolution you are seeking. While we are willing to review your concerns further, we also need to ensure that any claims align with the facts. Please clarify what you believe would be a fair and reasonable resolution to this matter.

  Thanks,

  *******

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29th at approximately 4:00pm I went to the Take 5 oil change location on **********************, ** to get my oil and filter changed so I could leave the next morning to drive to ******. I was in bay 1 of their shop and the techs finished my vehicle (2007 ****** Sequoia), I paid and left the facility. Upon exiting I turned left onto ******* and made it about 1/4 of a mile before my vehicle stalled and I had to coast into a parking lot. I exited the vehicle, raised the hood, and found that the oil cap was sitting on top of my battery and that when I checked the dipstick no oil had been put into my engine. The shop employee came and put oil in (two buckets full = roughly 6 quarts) and I went back to the shop to have them document this on my receipt and get a refund. They refused a refund, and on my receipt they marked that no damage had been done. I argued that point because no diagnostic test had been run to prove such a fact. The next morning I left on my trip and didn't make it 50 miles before the engine was making all kinds of banging noises and losing power. I limped back home and had to get a rental vehicle for the trip to my mother's funeral. I have been trying to deal with this for a month and a half now. I finally touched base with a district manager who has now ghosted my communications as well. The last message I received back was on 1/31/25. Also she had stated she would reimburse me for out of pocket expenses for rental vehicle, extra hotel stay, faulty oil change and I have seen none of this to date. The corporate office won't do anything because it is a private franchise. Please contact me for what my next steps are. The vehicle needs a new engine and I can't really afford a lawyer but I have a feeling that is what it is going to take.

  Business Response

  Date: 03/05/2025

  Dear Mr. ******************* you for your follow-up.
  
  Your vehicle is scheduled to be taken to ***** Automotive in **********. Regarding the reimbursement check, it is still in the approval process with our accounting department. I spoke with them today, and they confirmed that they will proceed once the claims department finalizes their meeting.
  
  We appreciate your patience as we work through this process. Please let us know if you have any further questions.
  
  Best regards,

  ******* *********