Business ProfileforRespicare DME, Inc.

I had to call to request a bill multiple times from Respicare. They failed to bill me for over 7 months. Given the $1,250 deductible I have, I requested in 2021 that I receive only one nasal cushion and filter per month given my large deductible. They honored my request, if only temporarily. I didn't get supplies again in January of 2022 and when I called the **** office, I was told that "billing issues" were causing delivery problems. I was told I'd be sent two nasal cushions in February. In March, they continued the delivery of two nasal cushions. I called and informed them I only wanted one nasal cushion per month and one filter per month and was told the issue would be resolved. Of course, it was not. I continued receiving two nasal cushions and two filters every month. I called again and was told it would be resolved. It never was, but I had no clue what I was being billed because they still had not sent me an invoice. This is predatory billing. I started calling for a bill in April 2022. I expressed my desire to keep my account current and pay my bills. I stated that I did not want to receive a huge bill at once as I had in 2021. That is exactly what happened. I received a bill in late September for 7 months of service and was told I was expected to pay it all in 3 months. I paid $196.20 on 10/6/2022. When I called them back on 10/17/2022, I was told my balance was now $725.94. I was told that I was billed an additional $52.46 for September supplies which increased my bill; however, the statement I received in late September said I owed $673.48. The balance should now be $673.48 minus the $196.20 paid on 10/6/2022 plus the $52.46, which equals $529.74. Additionally, I should not be expected to pay for the additional nasal cushions and filters that I did not authorize. I am willing to pay everything else, but not those amounts and definitely not $725.94.