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Business Profile

Electrical Power System Backup Systems

Electrical Service Providers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power System Backup Systems.

Complaints

This profile includes complaints for Electrical Service Providers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electrical Service Providers, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/24/25 we had someone from ESP come and work on our generator. He determined that it was the battery charger, but he had to order it and it would take a week to a week and a half. Well here it is almost a month later and we have heard NOTHING. I called and **** said that shed call back, but never did. When I tried to call back a week laterno answer. Before the person came and took parts off at least we could use the generator if need be, but now with the generator not put back together by the tech we cant use it at all. Sure would be nice to hear from someone from ESP.

      Business Response

      Date: 08/19/2025

      I called and left a message with the customer at 5:20 PM on August 19, 2025.  I also sent an email to the customer telling her that we would be able to be out on Wednesday August 20, 2025.  As of this time 5:25 pm August 19, 2025, I have received no contact from the customer.

      **** ******

      Customer Answer

      Date: 08/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    Electrical Service Providers, Inc. is NOT a BBB Accredited Business.

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