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Business Profile

Heating and Air Conditioning

Apex Heating & Air Conditioning, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a replacement **** unit from this company. On their quote they gave the rebate amount that they were filing to ************ After not receiving the rebate 2 weeks after the rebate period I followed up with ****. **** informed me that the **** unit did not meet the specs for their rebate. I followed up with Apex heating and air they tried to renegotiate me to a 2 year service package instead of the $825 they filed the rebate for. I declined and asked them to honor the amount I was told. They agreed to refund the money themselves and a check would be in the mail. No check has arrived and they have stopped responding to any form of communication.

    Business Response

    Date: 09/11/2025

    I mailed a check to Mr. **** on 8/26/25 for $825.00. We have also spoke on the phone and he has received the check. He does want any further action taken. He was not aware at the time of the complaint that we were in the process of preparing the check. He is a valuable customer and apologize for the error. The matter is resolved.

    Customer Answer

    Date: 09/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

Apex Heating & Air Conditioning, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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