Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

CW Performance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for CW Performance Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CW Performance Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This started back on 8/13/2025 - I explicitly, and numerous times told them I did not want to put more money into this car. I was looking for a 2nd opinion if the head caskets were damaged. Repeatedly I was told, no issues, no smoke, nothing wrong we do recommend updating some belts and such and then the car will run good as new. In that case - my mother needs to sue the dealer in *****, that already said they did all of that. Again, asked and stated, I don't want to drop more money into the car if it's not going to work. Again, was told no, no issue with the head gaskets. Finally showed up to get the car and the check engine light was on!! After I spent another $1500 on their recommendation to change belts that the car will be good as new. I had to leave the car, finally they saw the smoke finally and said it didn't happen all the time. Well that's funny, happened every time we started the car. They reached out again, finally admitting the issue was the head gasket. The last dealer found the issue right away, that's why we wanted a 2nd opinion. Talked with the owner and he admitted things could have been handled better, still not going to reimburse me. I only authorized the work because the 2nd a opinion came back no issues. So, how is it that when I come to pick up the car, the check engine light is on, as it was when I dropped it off and then they see the smoke and confirm the issue was the head gaskets. I feel they lied to me and just wanted money. I tried to work the owner about a refund and he offered to take out one part and give me $200 - I laughed and said no thanks. They mislead me, I feel they lied to me and I want my money back. We had already spent $13k in repairs on this car. I was find spending $500 for the send opinon. Not another 1500 to be told it was the head gaskets like I told them from the start. Attached are some of our text messages.

      Customer Answer

      Date: 09/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    CW Performance Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.