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Business Profile

Utility Locating

ELM Utility Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Locating.

Complaints

This profile includes complaints for ELM Utility Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ELM Utility Services has 2 locations, listed below.

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    • ELM Utility Services

      3021 Palmer Street Missoula, MT 59808-1672

    • ELM Utility Services

      60 State St Ste 201 Peoria, IL 61602

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was trespassing on my property. This company was accessing a Spectrum access panel on the side of my house. I did not call them. They damaged the box and the wires inside. I want them to pay for it and I will bePressing charges with the ******** *****************

      Business Response

      Date: 05/20/2024

      As a contractor for Charter, ELM has the right to access their access panels. If the access panel itself or anything inside was damaged by our technician you should report it to Charter as only they can fix it. If they determine that we are responsible they will send us an invoice for the repair. Thank you.

      Customer Answer

      Date: 05/20/2024

       
      Complaint: 21676330

      I am rejecting this response because:
      You do not have any right to access my property or any box on my property unless you have written permission and I do not have to post it. I have contacted spectrum charter ******* which ever youd like to call them and they I have not given anyone permission to access my property even if they did you would need my permission anyway thank you. This is Montana State law
      Sincerely,

      ***********************

    ELM Utility Services is NOT a BBB Accredited Business.

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