Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20th, I registered and paid for the *** online exam scheduled for August 25th at 5pm and practical skills scheduled for September 4th at 10am. I have attached the receipts and all the documents that were sent to me including a screenshot how the dashboard appeared after payment. On the said date, having understood that I was to log in 20mins prior, I logged in at 4:30pm. In the area of the dashboard (screenshot attached) where it now says "no show" there was a button that said "prepare to test" with an area to put in a code. I waited on here, after sensing something might be off, I began calling the 800 numbers on the website and in the emails all of which either went to voicemail or said it not business hours (Saturday evening). Unfortunately, there was nothing to do. By the time I realized that I was supposed to be logged in to zoom, a little over a minute had passed and it indicated that I was not able to test as I had been locked out. I then sent an email expressing that the verbiage and wording was confusing. It clearly "You must be signed in to the remotely proctored exam link". I assumed that to be "***********************". Now, to be fair, I have a bachelors and master's degree and have taken lots of exams online including real estate exams, insurance exams and have used other online testing systems, so I understood how strict online test taking can be. For example with PSI, you cannot look outside of your screen, need to scan your environment and you are remotely proctored by a human as *******, once I logged in here, I erroneously assumed that I needed to wait for someone on here and click on a zoom join meeting from the dashboard. Especially, because multiple instructions stated "wait here". It was much later after I got frantic and started making calls (no one to help) that I found out I was supposed to log on to zoom first from my phone then join the link on a laptop or tablet to take the exam. See "Complaint" letter.

  Business Response

  Date: 08/28/2025

  Upon scheduling for your remotely proctored test event, you were given a test confirmation page. 

  Which included these statements: 

  Refer to the Nurse Aide Competency Exam section of the California Candidate Handbook regarding requirements for testing and what to expect on your test day.  Failure to do so may result in you being turned away from testing and forfeiting your testing fees.  Review this specific information prior to your testing date.

  You have signed up for a remotely proctored knowledge exam. This test will be taken using your own personal computer/laptop/phone, internet access and ****** Chrome browser. You must have 2 devices: one for testing (Ex: computer or laptop) and one for the video conferencing app (Ex: smart phone). You must be signed in to the remotely proctored exam link (for example, Zoom, etc., waiting room) for the check-in process with the remote test ******* at least 20 minutes before the start time listed on this test confirmation. Please see the candidate handbook in the documents section of your *** account for official requirements, procedures, and policies regarding remote knowledge testing. *D&SDT-HEADMASTER is not affiliated with other entities providing testing guidance and/or instructions. We encourage you to use the information provided by D& DT-HEADMASTER in your TMU account to ensure accuracy and the most up to date information regarding testing.

  Image of these statements included as: Confirmation Page 

  Not to mention, it also links to the candidate handbook for easy access, and our candidate handbook has an entire section on Remote Knowledge Testing Instructions. Specifically, the Exam check-in is listed on page 31. The candidate handbook is also attached for your review. 

  Respectfully, 

  Headmaster 

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ****** and I am not sure who to reach out to, so I'll start here.I'm a first time mom with a 1-year-old. I have been doing HHA work for a few years now. I am trying to get my CNA license so I signed up on the new website TMU MA. I got a date to do my test, did my written test with no problems. Try to take my skills test and was told to show up for my test at 10:30am l got there at 10:28 and was told I was late i was told "i was supposed to be there 20 mintues early" because I was late, I would have to go back and reschedule to take the skills again for an additional $70. I didn't think that was Fair, I tried to reach out to someone from their team. No one answered. They said their mailbox was full so I reached out to my bank. I have them withdraw my $70 back, because I felt like that was an error on their end and never telling me that I was supposed to be there 20 minutes early. I'm sorry to make this a long email. But I'm just not sure what to do. My account is now on hold and I cannot finish to get my CNA license so I can start working again.

  Business Response

  Date: 02/05/2024

  The attached photos are photos of our published policy in the candidate handbook - Here is the candidate handbook - *********************************************************************************************************************;

   

  This is available to ****** in her in her *** record and when she scheduled for her exam her confirmation letter informs her to read her candidate handbook which is linked to her on her confirmation letter as well. 

  Business Response

  Date: 02/05/2024

  Candidate has disputed her $70 fee with her credit card - She will not be able to test again until she pays us the $70 plus the dispute fee we were charged ($35) and then she would have to pay the $70 again to test (at this point, we will only accept her money via money order). She can also try and cancel the dispute with her credit card company and then she would just need $70 for her next test. 

• Initial Complaint

  Date:12/18/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/22 I took a proctored skills test where I was tested on administering a bedpan and recording urine output. After emptying the urine into the measuring graduate, I wrote the fluid-out on the given slip for my task. When I received my results I was surprised to see that I had failed for not recording urine output. Assuming there was some kind of mix up I called D&S technologies and asked to consult with my test **************************. The program manager, ************, stated I would need to pay 25$ to dispute it and I would receive the money back had it gone in my favor. A week later he sent me an email with his findings which contained only information as to why I would have failed had I not recorded my information properly. Frustrated again, I asked to speak to the supervisor, *****************. She asked me to email her my situation and that she would review it. After a week she emailed me saying that unfortunately, they couldnt confirm that I had written down my urine output so I would need to pay 125$ to schedule another test. I asked her what her review process was and she told me that she spoke with the testing team, ***** and reviewed notes. I begrudgingly rescheduled. When I arrived at my testing site on 12/16/22 I was surprised to find ***** there yet again. Upon reading me the skills I needed to perform including assisting with the bed pan she handed me the slip to record the urine output to sign and said dont worry, we wont lose it this time. Shocked at her admission, I told her I didnt understand and she stated she had vouched for me but that her opinion obviously didnt matter. I called ************ after I left and he confirmed that ***** did in fact state that I had recorded urine output. However, it didnt matter because they didnt have a copy so it would stand as failed and I would have to pay again.

  Business Response

  Date: 12/22/2022

  The candidate should have been granted a free reschedule. A check will be sent to the address in the complaint.  

  Customer Answer

  Date: 12/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I think a refund is appropriate and I would also like the 25$ dispute cost returned if that was ever deducted. **** nor *** never told me wether or not that would occur. They also never made aware of the fact that my ******* admitted I did record my output properly but my slip was lost. It was very uncomfortable to have to subject myself to yet another test with her. An apology would have been appreciated. 
  

   I would also like to ask that my original test outcome show as pass with accordance to the ******** testament. Per the supervisors account of the review assessment, she consults with the testing team for which she was told that I did in fact complete the skill accurately. 

  
  Sincerely,
  
  ******************************

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18605426
  
  I am rejecting this response because:

   

  Thank you. I didnt realize the case would be closed. I agreed that a refund for a second test was appropriate. However I had to  dispute for which I was told I was told I would be charged 25$ if found not in my favor. Diversified technologies never stated their actual findings (being what I stated was correct) or wether or not they would actually charge me for disputing. Also the test ******* confirmed I accurately recorded my measurements and the test still shows as a fail instead of a pass. Thank you.

  
  
  Sincerely,
  
  ******************************