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Business Profile

Garbage Removal

Patriot Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Patriot Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see

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Patriot Disposal has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received notice that they would no longer be picking up trash and that we would receive a check for the services paid in advance but not done. We contracted another service on 8/9 and have called/ email several times and have yet to receive our refund service was prepaid through the month of august. $54 for three months. I know its not a lot of money, but its the principle of the thing.

      Business Response

      Date: 10/14/2023

      THIS IS PATRIOT DISPOSAL.  ***************** PAID MAY 23RD FOR ***** JULY, AND AUGUST.

      HIS SERVICE WAS CANCELLED AROUND THE MIDDLE OF AUGUST.  THE MOST HE WOULD

      HAVE COMING IN A REFUND IS $9.00.

      Customer Answer

      Date: 10/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:03/13/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bill date was the middle of the month then they switched everyone to the first of the month. Then they said they will give us credit or send someone to pick up the trash but didn&#**;t do it. I was in the hospital and they didn&#**;t pick up my trash. My bill was due on the first and they didn&#**;t pick up my trash on the second. When I tried to call to explain it to them, no one every answered the phone. Every time I get a new bill, there is an increase of it.

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My old trash service retired and it was turned over to Patriot. I started automatic draft with them to pick up my trash once a week. Well they were missing pickups. Then I called a month ago to complain because they weren't getting all the trash. The next week we didn't put it at the curb. We left it at the curb and they haven't picked up the trash for three weeks. Then they didn't show up two additional times. I contacted them and they told me the trash wasn't at the curb which is not true. They never showed. I paid them on 8/24/22 for three months of service and they weren't supposed to take it out until September 1. They called me and left me a message stating they would come and pick up the trash but they said they wouldn't address the refund issue. They haven't picked up my trash in October.

      Customer Answer

      Date: 10/27/2022

      I received a voicemail yesterday when I made the complaint.  They told me they would have someone out today to pick up my trash and can.  They are still not here.

      Business Response

      Date: 10/29/2022

      The driver stated that her cart was not at the curb when he went by.  We do not pick up

      any extra above what she pays for.  

      And she was refunded her two months.

    Patriot Disposal is NOT a BBB Accredited Business.

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