Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

St Charles Pool & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The technician for this company made a visit to us for a leaking of an above ground pool heater. He provided us with a bid of $500.00 including parts. He then returned and installed the new parts but not only did the heater not start up after he left, the leaking continued. We immediately called the same afternoon before the company closed for the day. The technician returned another day and worked again on the heater but now the heater would not start up and the leaking continued. We then paid for Spire to come out to our house to make sure there was no problem with gas connecting to the heater. No problems were found by *****. We called St Charles Pool again and they said there was a part that was not working on the heater and it was on back order all over the area. After several minutes of back and forth with us making the case that the heater was working before any visits were made by St Charles Pool, the gentleman said he would have the technician call us. As of this date no call has been received and then we received a bill for $500.00. In good faith we mailed a check for $250.00 but now we have a heater that does not work at all.

    Business Response

    Date: 09/29/2022

    Please see the handwritten letter that contradicts the BBB complaint.

    They wrote that they enclosed $250.00 even though they were told the charge to fix the leaking pipe attached to the pool heater was $500.00.

    We did fix the leaking pipe, which is what we were hired to do. There were additional leaks inside the heater that **************** asked if we could use parts from his old heater to try and fix the new heater which we did. The heater worked when we left. They even state that in the letter they attached with partial payment. 

    We will not pursue legal action for the additional balance owed.

    Customer Answer

    Date: 09/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

St Charles Pool & Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.